Customer Service Quality Assurance

Joseph L Oddo

Email: abpjmg@r.postjobfree.com

Address:

City: West Hartford

State: CT

Zip: 06119

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven, team oriented, Process Engineer with 30 yrs. experience in the field of corrosion resistant coatings focused on achieving success and increased productivity through improvements in operations, quality, and safety

Educational Background:

High School Dipolma from Manchester Community College, Manchester CT 1/2001 to 5/1997 (Business Administration)

Job History / Details:

Professional Summary

Results-driven, team oriented, Process Engineer with 30 yrs. experience in the field of corrosion resistant coatings focused on achieving success and increased productivity through improvements in operations, quality, and safety

Core Qualifications

Quality control

Blueprint reading and interpretation

Customer service skills

Troubleshooting at component level

Team player

Timely project completion

Establishing goals and setting priorities

Lean Manufacturing and Six Sigma principles

Experience

January 2012 to Current

Praxair Surface Technologies Manchester, CT

Process Engineer

Work with internal sales team to establish pricing and cost estimation on current and new business opportunities.

Develop tooling and fixtures in support of existing and/or new products.

Apply Lean and Six Sigma principles to the manufacturing process.

Streamline the flow of material from vendor to customer in order to minimize inventory and to elevate throughput.

Generate work instructions, process control procedures, operating procedures, and process maps Core Account Manager Aerospace Coatings, Heat Treat and Braze.

January 2010 to April 2012

Praxair Surface Technologies Manchester, Ct

Core Account Manager Aerospace Coatings, Heat Treat and Braze

Serve as liaison with manufacturing, engineering, quality assurance, and shipping on production orders and delivery dates Field incoming inquiries, promote services, answer technical questions, establish pricing on RFQ's and issue quotations Develop new business and manage a significant group of inside house accounts as well as conducted sales visits to gain potential new business opportunities Provide key accounts with a daily status of delivery dates and inventory maintenance as well as monitoring production orders and expediting deliveries per customer request.

Worked both independently and jointly in support of outside sales account managers and their key accounts Managed sales relationships 75 percentage telephone contact and 25 percentage face to face contact.

January 2007 to January 2010

Sermatech Klock/ Praxair Manchester, CT

Quality / Process Engineer

Design and implement new tooling fixtures to increase productivity and reduce production costs Generate process cards and technical plans per customer specifications Assisted PQM to implement, administer and maintain the various quality assurance systems, programs and procedures throughout the organization Conduct in process audit surveys to determine acceptability of quality controls.

Maintain database to provide analyzed data reports as necessary to aid in production control, as well as compliance with established product specifications for customers Develop, establish, implement, and maintain a Quality Assurance program that meets all specifications and is communicated to all necessary departments Work with both internal and external customers to resolve quality issues and answer corrective actions Work with Technical organization to disposition non-conforming material.

Responsible for maintaining and updating Gage Calibration matrix Completed Praxair Lean Six Sigma green belt training for pro.

January 2002 to January 2008

Prudential CT Realty Windsor, CT

Realtor

Assist clients in locating, negotiating and closing on residential, commercial and investment properties throughout Connecticut

Provide clients with market analysis of properties within desired locations

Prospect to generate new leads to achieve and exceed monthly and annual sales goals

Routinely awarded Honor Circle and Honor Society for surpassing monthly and annual sales goals.

Identified prospective customers using lead generating methods and performing cold calls

January 2006 to January 2007

Flight Support Incorporated North Haven, CT

Special Process Engineer

Full responsibility for design, implementation, facilitation, and production of the diffusion spray cell as well as heat treating cell.

Responsible for obtaining process approval and all quality functions related to diffusion spray cell and heat treatment.

Successfully worked with outside vendor to design heat treating furnaces to meet both production and budget objectives.

Design and implement tooling fixtures to increase productivity and reduce production costs.

January 2000 to January 2002

Engelhard Surface Technology East Windsor, CT

Business Unit Manager, Coatings Department

Supervise10 direct reports on two shifts Expert knowledge of Alseal Coatings and Coating Systems

Manage the daily operation of the APX coatings department responsibilities included customer service, quality assurance, and engineering functions

Identify new business opportunities and establishied new accounts in a highly competitive market

Prepare and maintain daily production schedule Design and implement new tooling fixtures to increase productivity and reduce production costs Increase sales in existing accounts approximately 90 percentage .

1983 to 2000

Sermatech Klock Manchester, CT

1997 to 2000

Production Coordinator

Provide key accounts with a daily status of delivery dates and inventory maintenance.

Generate quotes to current customers as well as new prospects.

Process sales orders for outside sales representatives and customers.

January 1995 to January 1997

Sermetel Spray

Business Unit Manager

Provide daily production assignments to 18 direct reports on three shifts

Expert knowledge of Sermetel Coatings and Coating Systems Provide direct customer service and sales support for existing customers to include sales order processing, quotes and job consultation

Prepare price quotes for outside sales force Purchase production supplies.

1995 to 1997

General Electric/Westinghouse Product Line Manag

1989 to 1995

General Electric

Blisk Cell Manager

1985 to 1989

1983 to 1985

Production Assistant

Education

1997 Manchester Community College Manchester, CT

Business Administration

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