Customer Service Assistant

Tonya N Ellis

Email: abpjme@r.postjobfree.com

Address:

City: Rossville

State: GA

Zip: 30741

Country: USA

Phone: 423-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a friendly, outgoing, and dedicated person who has an ambition to succeed in any given environment. I am a highly motivated and extremely hard working individual.

Educational Background:

High School Dipolma from Georgia Northwestern Technical College, Rock Spring GA 1/2001 to 11/2012 (Business Administrative Technology)

High School Dipolma from Chattanooga State Technical College, Rock Spring GA 1/2001 to 11/2012

Job History / Details:

Career Overview

I am a friendly, outgoing, and dedicated person who has an ambition to succeed in any given environment. I am a highly motivated and extremely hard working individual.

Skill Highlights

Attention to detail

Staff motivation

Insurance processing

HCFA Common Procedure Coding Systems (HCPCS)

International Classification of Diseases (ICD.9CM)

Medisoft proficient

Medical terminology

Meets/exceeds goals

Core Accomplishments

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Professional Experience

January 2008 to August 2012

Rossville, GA

Full time caregiver

My daughter had hip surgery in January of 2008. I left the work force to take care of her. She required many months of physical therapy to regain the strength to walk again. She is now in school and doing well. I am currently enrolled in Georgia Northwestern Technical College and will graduate in one semester with my diploma in Business Administrative Technology with Medical specialization. I know I would make a valuable asset to your team.

February 2005 to January 2008

"Skoolzin"Skoolzin/Skoolzout" Learning Center Ringgold, GA

Maintained a neat, organized, and clean environment.

Created detailed lesson plans.

Responsible for all communication between parents and the center.

Utilized excellent communication skills between center and parents.

Ensured the safety of the children.

August 2003 to June 2004

Northwest Georgia Dental Center Ringgold, GA

Certified/Registered Dental Assistant

Responsible for total patient care.

Successfully handled tasks such as answering telephones and scheduling appointments.

March 1995 to August 2003

Dr. Levie Jr. D.D.S Lafayette, GA

Certified/Registered Dental Assistant

Responsible for total patient care

Responsible for answering telephones and scheduling appointments

Balanced day sheets Handled accounts receivable and accounts payable

Effectively handled all insurance claims Excellent communication skills with patients

Transcribed procedures for patients' records

Maintained OSHA logs.

Education

Georgia Northwestern Technical College Rock Spring, GA

Diploma Business Administrative Technology

Chattanooga State Technical College Chattanooga, TN

Certified Dental Assistant

Registered Dental Assistant

Expanded Functions Dental Assistant

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