Linda Urban's Resume PDF

version

Contact: abpjkn@r.postjobfree.com

Content Design and Development • Consulting, Coaching, and Mentoring

Front-end Analysis, Needs Assessment, and Workplace Research

Usability • Instructional Design and Development • Training

Recent HighlightsTopic-Based Writing workshops and consulting. Designed and developed a 2-day, customizable workshop for internal writing teams. Clients have included Sun Microsystems, EFI, TeamQuest, and HDS. Also deliver a 1-day version at conferences through professional organizations. (See also ) Instructional design and course development; modularization of training content for business rules software for ILOG, now part of IBM. Tools: FrameMaker, PowerPoint, Captivate. (2007-2010, consultant/contractor)Designed and developed a series of documentation sets

for AMCC 3ware RAID controllers. Deliverables included

Installation Guides, User Guide, CLI Guide, API Programmer's

Guide, and online help for controller management software. Using single-sourcing methodologies, delivered both PDF and HTML outputs, and delivered separate deliverables for Mac and PC platforms. Tools: FrameMaker and WebWorks

ePublisher (2003 to 2009, consultant/contractor) Developed content analysis and preliminary

help design for user assistance that is integrated into the user interface of a web application for Corrigo, Inc.

Worked closely with the product management team to provide usability review of the product. (2006-2007, consultant)Developed online help system for power quality software from Fluke Corporation. Tools: RoboHelp Office, Dreamweaver, and MS Word (2006, consultant/contractor) Developed documentation suite for video network management

product, for Polycom. Single-sourced to HTML and PDF using FrameMaker

and WebWorks Publisher. Audiences included administrators,

operators, and end-users. (2005, consultant/contractor) Contributed to usability and user interface design

of medical device software for Varian Medical Systems. Participated in site

visits and user observations, collaborated with lead

designer on screen layout and interaction design,

wrote sections of Form and Behavior Specification,

participated in cross-functional design review meetings.

(2004, consultant/contractor) Teach technical writing, help authoring, usability

testing, and information architecture in the Technical

Communication program at UC Berkeley Extension (since

1995). Received Honored Instructor award in Fall 2000.

Also teach occasional courses in the Technical Communication program at

UC Santa Cruz Extension. Details...

Work Experience

Independent Contractor and Consultant, 1980 Present

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Summary: Award-winning technical communicator and instructor.

Skilled in assessing project requirements, audience needs, and developing

appropriate solutions on time, within budget.

Information Design, Technical Writing, and Online Help Systems:

Design and create online help, user guides, tutorials, reference

manuals, and training materials for software, hardware, and web-based products,

and for general business processes.

Develop content for range of audiences, from developers and other highly technical users to not-so-technical end users who may be experts in a domain, but not experts in computer use.

Received awards from the Society for Technical Communication for several

projects.

User Interface Design and Usability: Work

closely with business analysts and programmers during product

development to improve usability and fine-tune product

interfaces. Set up and facilitate usability sessions and

recommend product changes. Create user interface style

guides and review products to insure consistency in screen

design and interaction.

Instructional Design, Training, Coaching, and

Developmental Editing: Develop curriculum, courses, and

supporting materials for instructors and students. Lead

classroom and virtual training. Consult with and coach managers and

writers on business and technical writing projects, documentation

planning and design, usability, and improving individual

writing skills. Provide developmental edits to writers

at various stages of documentation development.

Clients have ranged from small start-up companies to large corporations. Partial

list of clients includes 3ware (now part of LSI), Apple Computer, Charles Schwab & Co, Corrigo, eiStream Viewstar (now part of Global 360), Fluke Corporation, Health Systems Design (now part of Dell), Hewlett-Packard, ILOG (now part of IBM), Intuit,

Lundeen and Associates, Polycom, Siebel Systems,

and Varian Medical Systems.

A list of projects is provided .Instructor in Technical CommunicationUC Berkeley Extension, Technical Communication Program, 1995 Present

UC Santa Cruz Extension, Technical Communication Program, Spring 2001 January 2010

Teach topics in technical communication,

typically one course per quarter (evenings or weekends). Develop

course outlines, materials, and handouts. Consistently receive

excellent student evaluations.

Received Honored Instructor recognition from UCB Extension,

Fall 2000.

Member of the Advisory Committee for the Certificate in

Technical Communication, UCB Extension, approximately 2000 to 2008

Courses taught include (schedule determined by the UC Extensions): Developing Technical Information from Plan to Completion (previously called Becoming a Technical Information Developer) Exploring Technical Communication: An Introduction to the Profession and Process HTML Help, an Introduction: From the Desktop to the WebPrinciples of Information ArchitectureSurvey of Usability Analysis Techniques Technical Communication I (previously called Introduction to Technical

Writing) Technical Communication II (previously called Advanced Technical Writing)

Usability Testing for Technical CommunicatorsManager of Usability and User Interface

Design, May 2000 July 2001 Corrigo, Inc

Managed the usability and user interface design process

for Corrigo's product line of web-based and mobile device

interfaces.

Established regular usability testing of key features

for quarterly product releases. Located participants,

created test scenarios, facilitated usability sessions,

and recommended changes to screens and interaction behavior

based on findings.

Promoted user-centered design practices throughout

the development process. Observed and interviewed

users and coordinated feature validation sessions with

users for product managers and engineers. Worked with

professional services to understand user needs and requests.

Developed the User Interface Style Guide for Corrigo's

primary web-based application. Clarified and

defined UI elements and behavior. Worked with visual

designers to refine and include information on colors,

spacing, dimensions, and other aesthetic considerations.

Worked with engineers to insure consistent application

of guidelines to the product. Published regular updates

as the UI design evolved.

Contributed to the design and development of web-based training and

online help. Designed an html-based online help solution to work

with the browser-based application. Worked with the visual designers and content

developers in designing the approach for web-based training. Reviewed training

and help content and style. Co-authored a use case for embedded help.

Coordinated change control process. Coordinated and participated

in cross-functional work sessions between professional services, product

development, engineering, and QA to insure user feedback and requirements

were presented, understood, and prioritized.

Other BackgroundFormal Education

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M.S. Instructional and Performance Technology, Boise State University (In process: Expected 2013)

B.A. from University of California at Berkeley (English)

Graduate courses in Psychology at John F. Kennedy UniversityContinuing Education

Card-Sorting for Information Architecture Design, Janice James, Carol Righi, and Larry Wood, UPA Conference, June 2006

Building Affinity Diagrams & Visioning Techniques, Shelley Wood, UPA Conference, June 2006

Structured FrameMaker: Authoring,

MicroType, 2005

Structured FrameMaker: Developing EDDs,

MicroType, 2005

FrameMaker Template Design, MicroType,

2005

The Graying of Design/The Psychology of Aging: Improving Interaction through Understanding, Kathleen Straub, UPA Conference, June 2004

Basic Metadata and Taxonomy Design, Amy Warner, IA Summit, February 2004

Intermediate/Advanced Metadata and Taxonomy Design, Amy Warner, IA Summit, February 2004

Evaluating for Accessibility, Usability Testing in Diverse

Situations, Shawn Lawton Henry and Mary Martinson, UPA Conference, June 2003

Model Driven Usage-Centered Design: Using Abstract Models

for Better Visual and Interaction Design, Larry Constantine, UPA Conference,

June 2003

Using Goal-Directed Design, Kim Goodwin of Cooper,

UIE 7 seminar, 2003

Roadmap to Markup Success: Understanding Structure and

Style, Molly Holzschlag and Eric Meyer, UIE 7 seminar, 2003

Single-sourcing for Mere Mortals, David Knopf, WinWriters

seminar, 2003

Human Factors in Information Design, Dr. William

Gribbons, Bentley College, West Coast offering, October 2002

From Construct to Structure: Information Architecture

from Mental Models, Peter Merholz and Indi Young of Adaptive Path,

UIE 6 seminar, 2002

Simplicity in Information Architecture Design: How to

Design a Simple Yet Robust Information Architecture, Gerry McGovern,

UIE 6 seminar, 2002

XML Fundamentals, Joel Sklar, WinWriters tutorial,

2002

Instructor Development Workshop Series, UC

Berkeley Extension, Fall 2001

Inventing the Future: User Interface Design, Prototyping,

and Evaluation, UC Berkeley Summer Engineering Institute, June 2001

Conducting a Hands-on Usability Study: A Participative

Tutorial, UPA Conference, August 2000

User-Centered Design in Your Organization, UPA Conference

Tutorial, August 2000

Documentation Databases: Developing a Single Sourcing

Strategy, JoAnn Hackos & Ann Rockley, WinWriters tutorial, 1999

Developing Training, UC Berkeley Extension, 1993Tools

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Primary tools include: FrameMaker, MS

Word, MS PowerPoint, MS Excel, RoboHelp, Webworks ePublisher, WebWorks Publisher

2003, Adobe Acrobat, Paint Shop Pro,

SnagIt.

Other tools used as needed on projects include: Arbortext Editor, Dreamweaver,

Visio, PhotoShop,

and others.

Familiar with basic HTML and CSS coding, and with Winhelp coding “under

the hood.”

Adept at learning new tools quickly.Professional Associations

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Society for Technical Communications, Senior Member

American Society for Training and Development (ASTD), Member

International Society for Performance Improvement (ISPI), Member

Usability Professionals Association (UPA), Member

Association for Computing Machinery (ACM), Member

ACM SIGCHI (Special Interest Group on Computer-Human Interaction),

Member

ACM SIGDOC (Special Interest Group on Documentation), Member

Information Architecture Institute, Member

List of Projects

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Technical Writing (Print-based)

Instructional Design, Training, and Developmental

Editing

Technical Writing (Print-based)

3ware, Inc (now part of LSI)

Programmer's API Guide, for a RAID

controller, created in 2003, updated in 2004 through 2009. Also produced an online, HTML-based version)

3ware Escalade ATA RAID Controller User's Guide (7000/8000

series), 2004

3ware Escalade ATA RAID Controller Installation Guide

(7000/8000 series), 2004

3ware Serial ATA RAID Controller User's

Guide (9000 series, multiple versions),

2004 through 2009

3ware Serial ATA RAID Controller Installation

Guide (9000 series models, multiple versions), 2004 through 2009

3ware Serial ATA RAID Controller Command

Line Interface Guide (multiple versions), 2004 through 2009

3ware Serial ATA RAID Controller User Guide for the Power Mac G5, 2006

Aldus Corporation

Designs for Newsletters, for use with PageMaker, 1986.

Apple Computer

Lisadraw User Guide (second release of Lisa software),

1984.

Lisa Office System Manual (second release of Lisa

software), 1984.

Lisawrite Training and Reference (first release of

Lisa software), 1982.

Corrigo, Inc.

User Interface Style Guide (working document, updated regularly

as the UI design evolved), 2000-2001.

Hewlett-Packard

WIDE Data Dictionary (Worldwide Database for Education),

version D.01 1999.

WIDE Data Dictionary (Worldwide Database for Education),

version C.01.1 1998.

Reporting on the Web: Guide for Education Department Web

Masters, 1998.

Training Management System Reference, Chapters on

Cost Tracking and Training Requirements Planning, 1997.

Training Management System Fundamentals, Chapters

on Tracking Costs and Training Requirements Planning, 1996.

Using EMS in Your Staffing Department, 1994.

Writing Quality Plans, A Guide for Software Projects,

1990.

Learning HP Access, Using HP Access, 1990.

HP NewWave User Guide, Chapter 2:

Paperwork, 1989. (STC Award Winner)

Microsoft Word Manual for the HP 150.

Quicken User Guide for the Macintosh, version one,

1988.

Intuit

Quicken, version 1 for the Macintosh

and version 3 for the IBM PC, 1989.

Lundeen & Assoc.

Marketing brochure for integrated software under development,

1992.

Features and benefits statements for products under development,

1992.

Express Check It Quick Start, 1991.

Express Check It User Guide, 1991.

Polycom, Inc.

Polycom Conference Suite Administrators Guide,

2003, updated 2004.

Using Polycom Conference Suite Scheduling in Outlook,

2003, updated 2004.

Polycom Conference Suite Scheduling Guides for Outlook, Lotus Notes, and web-scheduling, 2004

ReadiManager LX 100 Administrator’s Guide, 2004.

ReadiManager LX 100 Web Scheduling Guide, 2004.

ReadiManager LX 100 Scheduling Guides for Outlook, Lotus Notes, and web-scheduling, 2004.

Reliable Power Meters (now part of Fluke Corporation)

InSite Installation Guide, 2000, Revision, 2003

MultiPointPower Recorder Installation

Guide, 1999

Scenario Preliminary User Guide, 1998.

Power Recorder System Software User Manual, 1997.

Polling/Annunciation User Manual, 1997. (STC

Award Winner)

Report Writer User Manual, 1997.

Omega Power Analysis System User Manual, 1995.

Siebel Systems

Application Administration Guide, Version 7, 2001.

Contributed to writing and coordinated work by multi-author team for Part

1 of this guide. Coordinated writing, editing, review, and approval process.

Added required material for Revision A, 12/2001

Complex Order Management Guide for Industry Solutions,

2001 (Version 7); wrote Overview chapter.

Siebel Order Management Guide, 2002 (Version 7.5),wrote complete guide for administrators.

The Well

The Well Members Guide: Online Access to People and Ideas,

1995.

Xerox, Inc.

Using PaperWorks on a PC, 1992.

Using PaperWorks from a Fax Machine, 1992.

3COM, Inc.

3+Menus Reference Guide.Online Documentation (HTML-based documentation)

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These projects were single-sourced to HTML from print-based documentation using FrameMaker or Word and WebWorks Publisher or ePublisher. For dedicated online help systems, see .

3ware, Inc. (now part of LSI)

Programmer's API Guide, for a RAID

controller, created in 2003, updated in 2004 through 2009. (Also

produced an online, HTML-based version.)

3DM 2 Online Help, html-based help for 3ware Disk

Manager web application. Multiple versions in 2004 through 2009.

HTML Bookshelf, HTML version of combined User Guide and CLI Guide, 2006, 2007, 2009.

Polycom

Polycom Conference Suite Administrator’s Guide,

integrated into web application, 2004.

Polycom Conference Suite Web Scheduling Guide, integrated into web application, 2004.

Using Polycom Conference Suite Scheduling in Outlook, CHM integrated into Outlook plug-in, 2004

Using Polycom Conference Suite Scheduling in Lotus Notes, CHM integrated into Notes plug-in, 2004

ReadiManager LX 100 Administrator’s Guide, integrated into web application, 2004.

ReadiManager LX 100 Web Scheduling Guide, integrated into web application, 2004.

ReadiManager LX 100 Scheduling Guides for Outlook and Lotus Notes, CHMS integrated into Outlook and Notes plug-ins, 2004.

Siebel Systems

Siebel Order Management Guide,

version 7.5, 2002Online Help Systems

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These projects were developed as dedicated online help systems. For HTML-based documentation single-sourced from print, see .

Charles Schwab, & Co.

OMNI Help, Design and information architecture of

online help for internal application that manages client and account data,

2002.

Corrigo, Inc.

Design and prototype for web-based help for CorrigoNet, a web-based

application, 2000.

Design and preliminary version for web-based help integrated into the user interface of CorrigoConnect, a web-based application, 2006-2007.

eiStream ViewStar (now part of Global 360)

Converted BPI Help (an API reference) from WinHelp

to HTML Help for new release, 2002.

Updated formats, incorporated changes to content, converted

files, cleaned up resulting HTML, and produced final compiled help for release.

Tools used included RoboHelp, RoboHTML, and FAR.

Exactly Vertical

Exactly! for Photographers Online Help,

for Windows and Macintosh platforms. Created initially as WinHelp, and then

ported to Webhelp (a cross-platform, cross-browser solution), 1999.

Fluke Corporation

Fluke Power Analyze Online Help System, Windows HTML Help, 2006.

Hewlett-Packard

Registration on the Web, HTML-based Help for Web-based

application, 1997.

TMS Training Requirements Planning online help, in

Microsoft Windows, 1997.

TMS Cost Tracking Module online help, in Microsoft

Windows, 1996.

EMS Help, online help facility for Hewlett-Packard‘s

Employment Management System, in Microsoft Windows. Versions 1.0, 2.0, 2.5,

& 3.0; 1993, 1994, 1995.

Staffing Requisition Form online help, in Microsoft

Windows, 1995.

HP NewWave Agents online help facility,

1990.

NewWave Write, Text Note, Dictionaries Tool online

help facilities, 1989. (STC Award Winner)

Reliable Power Meters (now part of Fluke)

Scenario Online Help System,Windows HTML

Help, 1999. (STC Award Winner)

Power Recorder System Software Online Help, in Microsoft

Windows, 1997.

Omega Power Analysis System Online Help, in Microsoft

Windows, versions 1.0 and 2.0, 1995.

Xerox, Inc.

Fax Help, (allowed people to receive faxed information

about PaperWorks from a PC running PaperWorks), 1992.Instructional Design, Training, and Developmental

Editing

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Apple Computer

LisaWrite Training and

Reference (self-paced

tutorial), 1982.

Berkeley High School

Developed and presented training sessions to high school teachers

in computer basics and word processing, 1999. (Volunteer)

Charles Schwab & Co

Trained and mentored writer to develop and maintain web-based

online help for OMNI, an internal application, 2002.

Digital Equipment

Trained dozens of individuals at customer sites throughout

Northern California to use computers for word processing and business applications,

1977 - 1979.

Corrigo, Inc.

Reviewed and provided editorial feedback on

training manuals, web-based training, and online help, 2000

to 2001.

Health Systems Design (now part of Dell)

Trained technical writing staff in WinHelp and RoboHelp basics,

1999.

Hewlett-Packard

Consulted with and acted as developmental editor for the support

specialist during creation of product release notes, 1995.

Developed classroom training, an Instructor's Guide, and handouts

for EMS 2.0 Staffing Training, EMS 2.0 Recruiter Training,

and EMS 2.5 Staffing Training, 1994, 1995.

Created EMS 1.0 Instructors Guide for classroom training

(HP‘s Employment Management System), 1993.

Edited the revised Quality Planning booklets for Corporate

Quality department, consulting with the writer to improve organization and

clarify content, 1991.

Coached managers in writing overviews and instructions for

using internal product development tools and methods, 1991.

ILOG (now part of IBM)

Adapted classroom-based training for use in instructor-led virtual environment. Restructured slides, activities, and workbooks. 2010

Adapted classroom-based training to online self-paced format. Restructed and revised slides, activites, and workbooks. Scripted and recorded instructor presentations in Captivate. 2010.

Developed classroom-based training Authoring Business Rules in IBM WebSphere ILOG Rule Team Server V7.1. Revised previous version, restructuring for improved instruction and updating for new software release. Provided slides and accompanying workbook. 2010

Developed classroom-based training

Authoring Business Rules in IBM WebSphere ILOG Rule Team Server V7.0. Revised previous version, improving and clarifying key concepts and updating for new software release. Provided slides and accompanying workbook. 2009

Developed classroom-based training ILOG JRules 6.6 Business User Training (one of two course developers). Contributed to design of course, developed course materials (PPT slides and workbook), and integrated code-based practices developed by subject matter expert. Participated in pilot of course and identified required changes. Prepared and conducted "Train-the-Trainer" session after course completion. 2007-2008.

Worked on solution for modularizing training content, for easier reuse across audiences and platforms, 2008-2009.

Assisted in facilitating and coordinating alignment of training approach and development across product lines, 2007-2008.

Individualized Training

Worked with entry level and intermediate technical writers

to develop their abilities in writing, organizing, and presenting information,

and in working within set schedules and costs, 1983 to present.

Lightsource

Reviewed and critiqued existing documentation for Ofoto, and

provided developmental editing during revision of the Ofoto User Manual,

version 2.0, 1994.

Park Day School

Trained K-6 teachers in computer technology

and software applications. Developed materials, created

and presented training sessions, and worked one-on-one with

individual teachers, 1992 - 1998. (Volunteer)

UC Berkeley

Extension Instructor and member of the Advisory Committee for

the Certificate Program in Technical Communications.

Develop curriculum, course materials, and

teach the following courses, 1995 to the present.

Technical Communication I

Technical Communication II

Developing Online Help

Developing Online Help with RoboHelp

Developing HTML Help with RoboHTML

Principles of Information

Architecture

Usability Testing for Technical Communicators

UC Santa Cruz

Extension Instructor in the Technical Communication Program.

Develop curriculum, course materials, and

teach the following courses, Spring 2001 to January 2010.

Developing Technical Information from Plan to Completion

(previously called Becoming a Technical Information Developer) Exploring Technical Communication: An Introduction to the Profession and Process HTML Help, an Introduction: From the Desktop to the

Web Survey of Usability Analysis TechniquesUsability Testing Documentation (online course)

User Interface Design

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Corrigo, Inc.

Developed the user interface style guide for Corrigo‘s primary

web-based application, 2000 – 2001. Clarified and defined desired UI elements

and behavior, drawing upon the results of usability testing, heuristic evaluation,

and research into guidelines and best practices for standard GUI and web interfaces.

Worked with visual designers to refine and include information on colors,

spacing, dimensions, and other aesthetic considerations. Published regular

updates as the UI design evolved.

Contributed to use case development as UI and interaction designer.

Worked closely and actively with product managers, visual designers, and engineers

to insure ease of use, consistency, and clarity in screen presentation and

interaction design.

Reliable Power Meters (now part of Fluke)

Worked closely with the primary developer to develop and fine-tune

the user interface for RPM‘s software product Scenario. Contributed to the

interface design of a beta release of the product in 1998, a preliminary release

in 1999, and a revised release in 2000.

Varian Medical System

Worked with the usability team to develop design directions and develop the form and behavior specification for products under development, 12/2003 to Summer 2004.

Developing user interface style guide for product, Fall 2004.

Other

Reviewed user interfaces of numerous software and hardware products during

development of documentation and made significant contributions to the user

interface of products for Exactly Vertical, Hewlett-Packard, Intuit, Lundeen & Associates, and Xerox. Focused on bringing the

user perspective into product development to improve usability. Usability Evaluation

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Apple Computer

Participated in usability testing of training and reference

manuals for Lisawrite.

Corrigo, Inc.

Managed usability process for product line, May 2000 – June

2001.

Established regular usability testing of key features for quarterly

product releases. For each release, identified and prioritized key features

to be tested for usability. Located participants, created test scenarios,

facilitated usability sessions, and recommended changes to screens and interaction

behavior for web-based and WAP interfaces. Used a combination of paper-prototype

and HTML mock-ups for testing.

Observed and interviewed users and coordinated feature validation

sessions with users for product managers and engineers. Worked with professional

services to understand user needs and requests. Provided usability review

of features during development of use cases and implementation.

Hewlett Packard

Participated in usability testing of online help for NewWave

Write, observed participants using online help and beta documentation as they

performed tasks with the product. Used to determine the strengths and weaknesses

in the documentation materials, 1988.

Ricoh

Developed a testing instrument and used it to test the user

guide provided with the Ricoh FT6750 copier from Ricoh. Wrote a report detailing

the results of the user testing, 1991.Other Publications

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"Playing in the Game Room," a chapter in the Macintosh Playhouse

by Jonathan Price, Hayden Books, 1994. (STC Award Winner)

Computing with ClarisWorks (co-authored with Price, Renner, et. al.),

South-Western Publishing, 1993.

The Definitive Word Processing Book (co-authored with Jonathan Price),

Viking-Penguin, 1984.

"Word Processing on the IBM Personal Computer," a chapter

in the IBM

Personal Computer Handbook, And/Or Press, 1983.Presentations

"Opportunities for Reuse Between User Assistance and Training," at, March 14, 2011, and at, September 2011.

"Topic-Based Authoring: Getting a Handle on Topic Types," a half-day workshop presented at, March 13, 2011.

Panelist on "Trends in Technical Communication Panel," at, March 3, 2011.

"Bridges Between Documentation and Training", presented at, May 20, 2010, at, June 29, 2010, and at, September 2010.

"Topic-Based Authoring: Getting Your Feet Wet," a day-long workshop presented at, May 2009; at DocTrain West, March 2009; at, September 2009; at, October 2009; at, June 2010; and at, September 2010.

"Paths to Success: Networking and Contributing (It's all about relationships)," presented at the, February 2007,, September 2007, DocTrain East, October 2008, DocTrain West, March 2009,, October 2009, and, 2011

"On the Road to Modular Training Content: A Case Study," presented at DocTrain West, May 2008

"Information Design: An Orientation for Editors," at the Bay Area Editor's Forum, October 2007

"Increasing Visibility and Value: Reframing the Work We Do," with Joan Lasselle, at, August 2007 and at, August 2007

"Integrating User Assistance Into the User Interface: A Case Study," presented at the Documentation and Training Conference, April 2007 and October 2006

"Sharing Your Expertise: Putting Together a Presentation or Workshop," presented at the STC France Chapter Annual Conference, February 2007

"Avoiding Pitfalls When Single-Sourcing Print and Online," presented

at, April 2006.

"Meeting the Needs of More Users: Making Information

Accessible," presented at the North

Bay Chapter of the STC meeting, November 2005, and at the SF

Chapter of the STC meeting, May

2006

"Usability for Writers, Editors, and Managers," a

workshop presented at the New

Mexico Kachina chapter of the STC, October 2005

"What's New in Online Help," present at the East

Bay STC chapter, May 2005

"Starting Documentation Early in the Product Development Cycle," presented

at the Sonoma State Computer Science Colloquium, December 2004

"Information Architecture for Technical Communicators," presented at the chapter meeting, May 2004 and at the San Francisco STC chapter meeting, November 2004

"Developing Accessible Information," presented

at,

March 2004

"HTML Help: Under the Hood," presented at Berkeley

STC monthly meeting, July 2003

"Visual Design of Help Topics: An Introduction," a

guest speaker presentation at Mick Renner's UCB Extension

course, Visual Design for Technical Communication,

May, 2003

"Usability Techniques for Technical Communicators," a presentation at the STC Sacramento Chapter meeting, April

2, 2003

"Designing Usable Help Topics: Editorial and Visual

Considerations," presented at,

February 2002

"Getting a Fresh Perspective on Your Help Design," presented at,

February 2003AwardsDistinguished Chapter Service Award from Berkeley Chapter of Society for Technical Communication (STC) in 2009. Recognized “for sustained and exceptional contributions to the Berkeley Chapter’s leadership and programs, and for furthering the technical communication profession in the Bay Area and beyond.” UC Berkeley Extension Honored Instructor award in 2000 for teaching and

involvement in the Technical Communications Program. Merit Award in the STC International Online Competition in 2000 for Scenario

Help (Reliable Power Meters). (Designed and developed help system.) Distinguished Award in the Northern California STC Online Competition in

1999 for Scenario Help (Reliable Power Meters). (Designed and developed

help system.) Merit Award in the Northern California STC Competition

in 1997 for

Polling/Annunciation User Manual (Reliable Power

Meters). (Designed

and wrote manual.) Distinguished Award in a regional STC competition and Excellence Award in the STC International Competition for Macintosh Playhouse,

Hayden Books, 1994. (Wrote chapter "Playing in the Game Room.") Award of Distinction from the Northern California STC for NewWave Online

Documentation in 1990. (Wrote NewWave Write, Textnote, and Dictionaries

Tool portions of help system) Best of Category: Software Combination User and Reference Manuals, from

the Northern California STC for New Wave User and Reference Guides,

1989. (Wrote "Chapter 2, Paperwork" in the New Wave User Guide.)

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