Customer Service Sales

Natasha Thompson

Email: abpjjb@r.postjobfree.com

Address:

City: WINSTON SALEM

State: NC

Zip: 27105

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated individual looking to obtain a clerical position with a company that will allow me to utilize my customer service, problem solving skills and general office skills.

Educational Background:

High School Dipolma from Winston-Salem State University, Winston-Salem NC 1/2001 to 12/2010 (Business Administration)

Job History / Details:

Career Overview

Committed and motivated individual looking to obtain a clerical position with a company that will allow me to utilize my customer service, problem solving skills and general office skills.

Skill Highlights

Microsoft Office Suite

Microsoft Excel

Microsoft Powerpoint

Microsoft Outlook

Customer Service Skills

Organizational Skills

Communication Skills

Telephone Skills

25 WPM

Skills and Accomplishments

Calendaring:

Planned all meetings and travel for CEO.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

March 2007 to December 2009

Fresh Flavors Urban Apparel Winston-Salem, NC

Customer Service

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Expressed appreciation and invited customers to return to the store.

January 2006 to November 2006

Bellamy Research Winston-Salem, NC

Telephone Operator

Demonstrated mastery of customer service call script within specified timeframes.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

March 2005 to December 2005

Doug Brendles Winston-Salem, NC

Customer Service

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Computed accurate sales prices for purchase transactions.

Expressed appreciation and invited customers to return to the store.

Assisted customers with store and product complaints.

Education

2012 Winston-Salem State University Winston-Salem, NC

Bachelor of Science Business Administration

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