Customer Service High School
Resume:
Esmeralda Nava
Tustin, CA 92780
*********@*****.***
Professional Summary:
Dedicated and energetic front office and Treatment Coordinator with 5 years
of experience providing outstanding customer service and financial
arrangements for patients. Focus on patient comfort and satisfaction with
the knowledge of dental terminology.
Summary of Qualifications
:
Performing various administrating tasks such as: customer reception,
receiving/originating calls, data filling, registration, making
appointments, billing, invoicing, archiving and filing
Effective communicator – Positive, friendly and charming personality
Customer service skills – Manages all sorts of client questions effectively
Organizational skills – Multitasking. Computer operating knowledge
Dentrix 4G software skills
Insurance verification competency
Computer charting
Insurance billing specialist
CPR
Fluent in [English/Spanish]
Professional Experience
:
Financial Treatment Coordinator- Reza Malekzadeh D.D.S (Long Beach, CA.)
Aug.2010-Jan.2013
Job duties
: Greet patient in and out of our office. Call and follow up with all
treatment plans. Coordinate benefits for patient's treatment. Called dental
insurances and verify eligibility and benefits. Follow up with pending
claims and pre-authorizations. Bill out all dental treatments perform by
dentist. Set up treatment plans and financial arrangements for patients.
Talk over treatment with patients and help them with any payment
arrangement or concern. In charge of practice production and collections.
Coordinated appointment schedules for periodontist and referring dentist.
Routinely completed inventory, supply orders and restocked supplies.
Reviewed status of waiting room on a routine basis to ensure that patients
were being seen in a timely fashion.
Front Office- Universal Care (Tustin, CA) Jun.2007-Aug.2010
Job duties
: Coordinated appointment schedules for both dentists. Greeted and prepared
patients for dental examinations. Schedule patients and call insurance to
verify eligibility and benefits. Accurately collected and recorded patient
medical and dental histories.Expertly managed difficult or emotional
patient situations and responded promptly to patient needs.Recommended
products and devices for patients’ home care. Help assist dentist on basic
dental procedures such as prophylaxis, fillings and simple extractions.
Mounted and develop x-rays. Pull out charts a day before and enter
treatment into computer. Filing, faxing, emailing.
Education:
Tustin High School (Tustin,CA)
High School Diploma (2006)
Reference
Jessica, co-worker
Alicia, co-worker
Adriana,friend
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