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abpjh8@r.postjobfree.com

N.C. *****

{anytime}

Handle customer inquiries, complaints, billing, questions and payment extensions/ service request. Manage a high volume workload within a deadline-driven environment.

Demonstrate sense of urgency in a busy call center environment both in retail and telecommunications industries.

Possess exceptional ability to build productive relationships, resolve complex issues and with customer loyalty.

Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult customer situations with tact and ease.

Experience:

1999-2000 RENTER'S CHOICE GREENSBORO, N.C.

Collector/ Customer Service Representative, handled in and outbound calls to related to delinquent accounts, process accounts to avoid placement into collections/repo's, arrange deferment of payments responsible past due accounts.

2000-2004 OAKWOOD HOMES GREENSBORO, N.C.

Account Manager, answered an average of three hundred and fifty calls in a day through the call center queue. Worked as a senior representative in the promise to pay department to ensure customers were given assistants in bringing their pass due accounts current. Performed duties in the Retention department retaining customers who wanted to cancel their accounts.

2004-2007 HARD HAT SOLUTIONS GREENSBORO, N.C.

Electrician, for three plus years, worked as an electrician's mechanic for sub contracting firm. All work was completed on time and in was completed on a commercial or industrial job site.

*2007-2007 BANK OF AMERICA GREENSBORO, N.C.

Recovery Specialist, Handled inbound more complex escalated customer calls in order to resolve all parties concerned, deviation from standard screens, scripts, and procedures, used programs: BOSS, MSP, EBA, CROSS, CACS, AIS, TSYS, RMS, and ALS to assists each customer depending on their request.

*2007-2008 IMS THOMASVILLE, N.C.

Customer Service, handled around three hundred inbound calls per day. Worked as an insurance representative, setting appointments and answering complex questions for qualified applicants, concerning their policies in a tactful and professional manner, to retain the customers for company.

*2008-2009 NCO GREENSBORO, N.C.

Customer Care Representative, delivered extraordinary customer care by providing and responding to questions concerning customers accounts, maintained acceptable performance standards including effectivness, efficiency, and quality; responsible for growing and nurturing customer relationships.

EDUCATION

USMC KANEOHEBAY, H.I.

BUISNESS MANAGEMENT GTCC, GREENSBORO, N.C.

ADMINISTRATIVE OFFICE MANANGEMENT MCC. STATESVILLE, N.C.

LEGAL ASSISTANT MCC.STATESVILLE, N.C.

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