Customer Service Years Experience
Resume:
Vicky's InformationLocation: MISHAWAKA, INTitle: AllStatus: In need of a jobExperience: 12+ yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2011-12-09 Helpful Links
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Vicky Rowland
532 Jefferson Estates Lane, Apt. I, Mishawaka, IN 46545 Home: 574-***-**** - *************@*****.***
Career Overview
Conscientious and flexible professional with over 20 years experience in I/T and Customer Service. Focused on company goals and culture with the ability to meet and exceed expectations of clients and internal customers. Team player that delivers accuracy of work flow with the ability to successfully monitor, control and troubleshoot.
Skill Highlights
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Comfortable with change
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Microsoft Word
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Detail oriented
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Microsoft Excel
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Professional demeanor
Professional Experience
Fulfillment Clerk
August 2008 to September 2011
RRDONNELLY/BOWNE – South Bend, IN
• Picked and collated retirement and investment packages for financial clients, processed regular mail thru ASDI system, expedite order by FEDEX and UPS GROUND.
• Quality checked, counted and boxed from 700 to 2000 insurance forms and booklets for Fortune 500 Companies that were time sensitive.
Sales Associate/Inventory/Stock Clerk
February 2004 to April 2006
JC Penney – Mishawaka, IN.
• Sold fine jewelry on commission, conducted inventory, performed minor watch repair.
Command Center Analyst
March 1998 to June 2003
Mutual of Omaha – Omaha, NE
• Scheduled, submitted and monitored production batches for various groups including; claims, payroll and payables assuring that EOB's were processed timely, employee checks were cut and vendor accounts were up to date.
• Researched problems, performed troubleshooting techniques, corrected job abends on both CA 7 and Unicenter systems and notified programming support staff as necessary.
Production Services Specialist/Master Console Op
October 1989 to October 1997
Associates Bancorp – South Bend, IN
• Reviewed and audited daily production schedules for 5,000+ Master Card and Visa clients.
• Scheduled, monitored and submitted production batches on a nightly basis to meet contracted deadlines and client requests.
• Achieved superior employee award on three separate occasions for commitment to the company and ability to meet and exceed management's goals.
Education
John Adams, South Bend, IN
Indiana University, South Bend, IN
US Navy-Honorable Discharge
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