Management Manager

NORMAN CALDERARA

*** ******* *** ******, ** ***** H: 916-***-**** C: 916-***-**** ****.*********@*******.***

MAINTENANCE AND OPERATIONS MANAGER

Preventive and Predictive Management /Environmental Compliance /Contract Strategies

Talented, results-producing facilities professional with a proven track record of achieving business goals and objectives through successful

strategic planning and operations management. Broad experience in fast-paced, high-tech environments, utilizing expertise in customer

service, quality management, safety training, cost control, and troubleshooting problems to their successful resolution. Drive process

improvements by implementing key cost and labor efficiency programs. Solid leadership skills; able to build and motivate top-performing

facilities teams. Adept at establishing effective communications with management, vendors, and internal departments to coordinate overall

facilities operations efforts.

Strategic Planning Budget Development/Administration

Project Planning Field Operations

Staffing, Team Building and Management Service Level Development

Vendor Relations and Management Problem Identification and Troubleshooting

P R O F E S S I O N A L E X P E R I E N C E

I n t e l C o r p o r a t i o n ~ Folsom, CA

M A I N T E N A N C E A N D O P E R A T I O N S M A N A G E R (5/01 - 7/06)

Managed Intel maintenance and operations program for Folsom and Sacramento sites, including complex HVAC and electrical support

s

systems, fire life safety systems, and general building services. Coordinated facilities maintenance for 2.4M sq. ft. of test floor, lab, and

office space occupying 7,900 employees. Developed and managed annual expense and capital budgets totaling $4.4M. Supervised staff of

13 technicians, 2 engineers, and 1 building services supervisor. Generated IMBO for staff and conducted semi-annual and annual

performance evaluations. Collaborated with the Environmental Health and Safety Representative to coordinate all OSHA, Intel Risk

Management, and Intel Technical Safety training. Developed and managed California/Sacramento environmental compliance processes

which included storm water pollution prevention, chemical use reduction, and emissions control and tracking. Ensured conformity to all

applicable local, state and federal regulations, including OSHA.

Accomplishments:

Due to strong budgeting and spreadsheet skills, I was asked to consolidate the budgets for Planning, Engineering, Utilities, Contracted

Services, Building Services and Operations. Submitted the $25M budget to the California Site Manager with an analysis of

opportunities, risks and spends targets.

Received World Class Award for cost of service and service level by Andrew Guerin & Associates Taxation and Business Advisors

and Mazzetti & Associates Consultants and Engineers.

My Maintenance and Operations Program serves as the benchmark for cost per sq. ft. for all domestic sites, with the annual cost of

service target based on my budget.

Developed and negotiated lease terms for operations support for a 250K sq. ft. leased office space, creating operations scope that

met Intel standards for Indoor Air Quality and HVAC system reliability.

Chaired the development and implementation of facilities maintenance service level agreements with IT, manufacturing and

test data centers for Intel America, Europe, and Asia regions and created a standard for data center service support and response

s

time. Established clear financial support system infrastructure for maintenance, upgrades and depreciation.

Developed information security protocols for Sarbanes and Oxley Act compliance, standardizing Facilities Management System

access and the access approval process for Intel's America region data centers.

Enhanced work activity coordination and technician performance management by implementing a CMMS system (Maximo).

Generated emergency response procedures for all facilities-related incidents, effectively decreasing emergency response time and

improving the quality of responses.

Implemented web-based Building Management System (BMS) with remote access to support increased labor-effectiveness and

improved quality of maintenance.

Provided input for new construction design of a 1M sq. ft. facility for office space, data center and test floor. Recommended best

known designs, including critical system redundancy, to minimize maintenance-related downtime. Negotiated bid package to include

free training.

Implemented energy conservation programs that reduced site utility bill by $700K (11%) annually.

Cited as "Best in Class" by the Sacramento Metropolitan Air Quality Management District for generator maintenance and

emissions compliance.

Consolidated Intel California campus (5.4M sq. ft.) vended service agreements for UPS, RO/DI, and generator maintenance, which

standardized scope of services and slashed costs by 11% annually.

NOR MAN CA LD ERARA, P. 2

Intel Corporation, Continued

B U I L D I N G S E R V I C E S M A N A G E R (5/94 - 5/01)

Managed contracted services for custodial, recycling, landscape, mail, reprographics, and food services, including scope development and

annual contract renewal in support of 1.6M sq. ft. of test floor, lab and office space. Developed and managed $1.4M annual expense and

capital improvements budget.

Accomplishments:

Developed the Folsom site's recycle program, which achieved 50% recycling versus waste.

Utilized Supplier Continuous Quality Improvement (SCQI) program as a supplier management tool, generating virtual self-

management of quarterly business plans, quarterly improvement targets, and program performance audits.

Developed and negotiated world-wide reprographics contract with Xerox worth $12M in spends. Contract provided discount

structures for volume and type of equipment used.

Implemented Supplier Continuous Improvement programs to improve vendor performance.

Coordinated capital projects including replacement of a 200K sq. ft. roof and replacement of 700K sq. ft. of carpet.

Created and managed a central action line for non-urgent customer requests and tracked requests for continuous improvements.

Budgeted and coordinated common area building renovation projects for caf remodels, lobby upgrades, and complete building

recarpeting.

Served as backup for Facilities and Engineering Manager and served on Emergency Ops Committee.

Mentor Graphics ~ San Jose, CA

SENIOR FACILITIES PLANNER (4/88 - 5/94)

Developed and managed preventive maintenance and repair measures for a 124K sq. ft. R&D facility, including HVAC, electrical,

janitorial, plumbing, grounds, reprographics, landscape and architectural features.

Accomplishments:

Evaluated, installed and managed Schlage security system, encompassing employee photo ID badges, card access system and

video surveillance system.

Developed emergency response procedures for fire, life safety, and natural disasters.

Supervised shipping, receiving and receptionist personnel and functions.

Contracted and supervised all vendors, managing all new construction, tenant improvements and relocations.

Managed Rolm 9751 PBX, Octel Aspen Voicemail, and CLI Video Conferencing System.

Asked to stay on when Mentor Graphics bought out Silicon Compiler Systems in 1990.

C O M P U T E R S K I L L S

Proficient in Microsoft Word, Excel and PowerPoint. Working knowledge of Microsoft Project.

E D U C A T I O N

Bachelor of Science, Business Administration ~ University of Phoenix ~ San Jose, CA (1994)

References provided upon request.

Contact this candidate