Manager Customer Service
Resume:
JAMES CAMPITELLI CCM
Email: abpjck@r.postjobfree.com
Address:
City: Palm Beach Gardens
State: FL
Zip: 33410
Country: USA
Phone: 561-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
More than 25 years of executive management in private country club, golf clubs and hotels, including increasingly complex and extensive F & B operations. Built, trained and led seasoned professionals to provide unsurpassed service to discriminating memberships. Full knowledge of financials including forecasting, budgeting, and purchasing for $6 to $15 million in annual revenue. Imaginative event creation and promotions resulting in dramatically increased F & B revenue and participation in all venues. Extremely results oriented and proactive in addressing and resolving problems. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills and a sense of humor. Dedicated leader demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Educational Background:
High School Dipolma from University of Vermont, Burlington VT 1/2001 to 6/1976 (Psychology)
Job History / Details:
Executive Profile
More than 25 years of executive management in private country club, golf clubs and hotels, including increasingly complex and extensive F & B operations. Built, trained and led seasoned professionals to provide unsurpassed service to discriminating memberships. Full knowledge of financials including forecasting, budgeting, and purchasing for $6 to $15 million in annual revenue. Imaginative event creation and promotions resulting in dramatically increased F & B revenue and participation in all venues. Extremely results oriented and proactive in addressing and resolving problems. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills and a sense of humor. Dedicated leader demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Skill Highlights
P & L Management
Financial Management/Forecasting/Budgeting
Operations Management
Event Planning & Promotion
Staff Training, Development and Promotion
Member Growth & Retention
Food and Beverage (F & B) Operations
Golf Course Operations
Professional Experience
July 2011 to October 2012
International Polo Club and The Wanderers Club Wellington, FL
Vice President of Club Operations
Partnered successfully with golf and tennis to produce successful member events and prospective member initiatives.
Reduced loss in food and beverage operation through creative use of staff and equipment.
Strengthened company's business by leading implementation of strong and accessible restaurant reservations and daily accounting reports.
Developed and rolled out new policies for employee and member preference tracking.
Trained, coached and mentored staff to ensure smooth adoption of new standards of service throughout the club.
March 2008 to August 2011
The Wanderers Club Wellington, Florida
Clubhouse Manager
Strengthened company's business by leading implementation of community outreach through local chamber of commerce and civic groups.
Created new revenue streams through creative use of club space and labor sources to enroll membership.
Spearheaded cross-functional initiative to achieve the highest level of personal and service standards for all departmental staff.
Trained, coached and mentored staff to ensure smooth adoption of "enlightened hospitality", an atmosphere of caring.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Hired and trained a seasonal staff of 30 to 40 employees.
August 2005 to March 2008
Frenchman's Creek Beach Club Palm Beach Gardens, Florida
Club General Manager
Overall management of remote private ocean-side location for the gated community.
Responsible for food and beverage, beach, pool, facility, valet, housekeeping of this location.
Increased sales in food and beverage from $300,000 to $800,000.
Strengthened company's business by leading implementation of cost and labor controls.
Worked directly with accounting, housekeeping and maintenance to achieve better standards for speed, detail and urgency of club operations.
Trained, coached and mentored staff to ensure smooth adoption of a well maintained guest preference and anticipation program.
August 2002 to July 2005
Jupiter Island Club Hobe Sound, FL
Director of Food and Beverage
Scheduled and managed all event planning, catering, entertainment, rentals, and conference setup.
Complete coordination of a varied $3 million food and beverage operation.
Established committee agendas and planning with members.
Developed five year strategic plan for food and beverage.
Instituted new training plan to improve customer service.
Increased the annual revenue for outdoor, home and home delivery catering by 50 percentage for the three years of my tenure at the club.
Accurately planned and controlled prop and decoration budgets while introducing multiple new concepts for entertainment nights.
July 1995 to August 2002
Frenchman's Creek Country Club Palm Beach Gardens, Florida
Director of Food and Beverage
Responsible for all F & B outlets, banquet facilities, on and off premise catering.
Complete coordination of $3.2 million F & B operation.
In coordination with other departments, strengthened controls and accountability.
Hired and trained a seasonal staff of 100 employees.
Budgeting and forecasting.
Executed multiple thematic private member events.
Coordinated extremely efficient valet service to the club.
Tightened beverage controls to reduce beverage cost from 72 percentage to 41 percentage while introducing new ideas for beverage service.
Introduced new innovative restaurant concepts to ensure membership participation.
June 1981 to July 1995
Ritz-Carlton Boston Hotel Boston, Massachusetts
Director of Banquets
Financial success through proper budgeting, forecasting and asset contols Increased the effciency and service standards for a historically chaotic $3 million operation.
Established formalized training for all banquet staff (housemen, bartenders and serviers).
Successfully increased sales by $1.2 million dollars through efficiency and labor and equipment controls.
Multiple "Manager of the Quarter" awards.
Partnered successfully with the Hotel and Restaurant Employees Union (Local 26) to produce a seamless banquet staffing and grievance practice.
Education
1976 University of Vermont Burlington, VT
BA Psychology
Additional Information
Additional Information
Active member of the Club Manager's Association of America since 1998.
Certified Club Manager.
Extensive Food and Beverage workshops and seminars.
Completion of extensive business management courses through CMAA.
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