Customer Service High School

Karen Volgardsen

Email: abpjcc@r.postjobfree.com

Address:

City: Long Beach

State: CA

Zip: 90813

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with several years of call center knowledge. Results-driven reservations agent with proved ability to establish rapport with clients, and Families.

Educational Background:

High School Dipolma from Centennial High School, Compton CA 1/2001 to 6/1981 (All Basics)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with several years of call center knowledge. Results-driven reservations agent with proved ability to establish rapport with clients, and Families.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Adaptive team player

Opening/closing procedures

Microsoft Excel, Microsoft Word

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

October 2003 to March 2010

Trafalgar Tours Anaheim, Ca

Reservation Agent

Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

February 2001 to September 2003

Double Tree Hotels Orange, Ca

Reservations Agent/ Front Desk

Issued room keys and escort instructions to bellhops.

Recorded guest comments or complaints, referring customers to managers as necessary.Kept records of room availability and guests' accounts, manually or using computers.Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.

Educational Background

1981 Centennial High School Compton, Ca

High School Diploma All Basics

Coursework in Travel and Tourism

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