Sales Customer Service

Enrico Trevisanato

Email: abpjc2@r.postjobfree.com

Address: **** ****** ***

City: Surfside

State: FL

Zip: 33154

Country: USA

Phone: 786-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ENRICO TREVISANATO

MARKETING & SALES MANAGER

Born: 09-24-1968 in: VENICE- ITALY

Resident: MIAMI - USA

Citizen: ITALIAN

Mobile : 786-***-**-**

Email: abpjc2@r.postjobfree.com

Married Size: 32 shoes: 11 Hight: 1,90cm

Education:

Vocational School For Trade - A.M. MOZZONI - in VENICE (Italy)

HIGHT SCHOOL DIPLOMA ` TOUR OPERATOR-

Languages spoken and written:

ITALIAN mother language

SPANISH excellent

ENGLISH good

FRENCH low

PERSONAL STATEMENT

Travel and Hospitality Executive with more than twenty (20) years of hospitality experience.

Extensive background in Sales & Marketing.

Proven record of leadership with excellent experience in assessing and putting together high performance teams that deliver strong top and bottom line results.

Always looking to adapt and change as needed to grow the business and the culture of an organization.

A self-directed individual with an excellent record of accomplishment.

GOOD communicator, good leading skills to represent the

company in all big international trade fairs all over the world at the best.

To be proactive, loyal, reliable, hard-working a fundamental asset of the company.

KEY SKILLS

Highly motivated, fast paced, professional, proficient in international customer relations and diverse market negotiations and influential intercultural communicator with advanced skills in:

* Excellent knowledge and relationships in the retail and wholesaler travel industry especially in the European market

* Experience with consumer, travel agency and Tour Operators distribution channels and Networks- knowledge and relationships with charter and regular airlines

* Ability to create and implement strategic and tactical plans

* Strong customer service orientation

* Organized and detail oriented with the ability to prioritize assignments

* Complete flexibility to travel and support outside sales managers in other regions or Countries

* Working with individuals as well as a team

* Ability to accomplish all goals within set budget and time constraints

* Representing company on trade shows.

* Good level of computer proficiency that allow to navigate the internet, communicate via e-mail, operate a laptop computer, conduct, prepare & update presentations,manipulate spreadsheets, and prepare documents using a word processor (Mac and Window)

* extensive travel both by car and plane for possibly long periods and a major commitment

WORK EXPERIENCES

From May 1990 to September 1992

Representative for Mayor Italian tour operator GOING T.O. employed in Baleari Island of IBIZA (Spain)

12 charter flights per week and incentive groups

assistance to Italian tourists during the holiday

sales Desk

reconfirmations flights, transfers, accompanying excursions,

GOING T.O. VIA GIOLITTI, 77 TURIN ITALY

From Feb 1992 to Dicember 1996

TOUR LEADER (Free lance) for INCENTIVE COMPANY GROUPS & TOUR OPERATING in: ( average of 2 trips per month )

CUBA -tour Toda Cuba- (GOING T.O.2 months)-tour oriente + tour occidente- (I VIAGGI DEL VENTAGLIO SRL 2 months.)

TANZANIA KENIA: tour Safari Parks and live culture

Incentive groups - ( ICC International - Taylor Made SRL)(9-15 dias IVV + AFRICAN EXPLORER SRL )

EGYPT: tour of the country + Cruising the Nile (Rallo Tour Operator SRL)

MEXICO: tour of the country + Guatemala (21 days Viaggi Rallo T.O.)

tour of Yucatan + Chiapas (I VIAGGI DEL VENTAGLIO SPA - 4 months)

Cabo S.Lucas + D.F. (9 days DIMENSIONE .INCENTIVE SRL)Gran Tour de Mexico and Guatemala 18 days (CALEIDOSCOPIO BY VENTAGLIO GROUP. T.O.)

ENGLAND Resp. INCENTIVE GRUPO COCA COLA - Liverpool - European Championship footbol (Hotelplan T.O. SPA)

AFRICA Safari Tanzania+Kenia (tour of 8 and 15 days) (IVV+A.EXPLORER 4 months)

VIETNAM Tour Saigon-Hanoi (Nouvelle Frontiere SPA)Saigon-Nha Trang (incentive APRIL 96 - Asco Travel Int. LTD)HO-CHI-MIN CITY - CHIEF of Central operations bye ASCO TRAVELLTD.

BRASILTour + Amazonia (18 days Dim. Turismo T.O. SRL)Recife Incentive (29/02 8 days Dim. Incentive T.O SRL)Rio de Janeiro (10/10 8 days Catiturama SRL)

SOUTH EAST ASIA Bali+Singapore 9 days (19/01 Dim. Incentive SRL) K.Lumpur + Penang Malesia (31/01 Dim. Incentive SRL) tour fullThailand + Full Malaysia

(other destinations, travel and information available on request)

From Dic 1996 to Dicember 1999 : Representantive for the largest Italian tour operator : IVV

From Dic 1999 to Dicember 2000 : Area Manager for the the largest Italian tour operator : IVV

area of expertise: caribbean - Cuba-Mexico-Dominican Republic

Headquartered: Milan - Italy

Directed overall aspects of operations of the properties,

Performed monthly audit to ensure quality control and compliance with all service-level requirements.

Created and implemented pricing strategies fot the main tour office in Cancun Mexico.

Administered financial analysis and reporting activities for all tours offices.

Visiting and developing tour offices in the destination.

Inspiring and motivating staff to increase sales, customer service efficiency, coaching, challenging and supporting employees.

Involved in the setting of tour and excursions sales and financial targets.

Oversee each Resort location and monitor and report on performance.

Comprehending, interpreting and analyzing staff employed in the resorts and office tours.

Arranging and chairing team meetings to discuss strategy.

Mediating and resolving disputes between customers or suppliers and the company.

From January 2000 to Dicember 2003 :

Sales Manager for North Italy and Caribbean product manager for the Italian Tour Operator SWAN TOUR Spa

Recruited, hied and trained 15 sales associates in less than one year

Grew business in North part of Italy for more than 1 million Euros within one year.

Creating marketing campaign, pricing structure and sales strategy

address: SWAN TOUR SPA - via Dario Niccodemi 15, 00137 Roma

References : President Mr Georges Adly Zaky - Tel 00 39-06-872*****

2003 General Manager and Founder of the Honduran tour operator:

CentroAmericanExplorer T.O. http://www.ceamex.info

Developed and established operations for a receptive tour operator business from Europe to the Island of Roatan and mainland of Honduras. This organization included a call center and online portal with booking capabilities for major hotels of central america, attractions and rental car companies throughout CentroAmerica.

CentroAmericanExplorer T.O./Turaser is today one of the largest tour companies in Honduras.The company focuses to exclusive representatives for the Best hotel properties in Roatan and Honduras and providing eco adventure programs diving, archeological and special interest itineraries. has offices in all the major cities in Honduras as well as a U.S. office ; the company has ongoing relationships with many wholesalers worldwide. Present at the major international trade shows such as Fitur Spain, WTM in London, Travel Mart in Latin America, TTG Italia

Hotel consulting and planning in operations, sales & marketing, and e-commerce for Honduras Tourism, Hotels, and Resorts, both for private ownership, as well as, extensive expertise with Franchise organizations that include; Best Western, Choice Hotels, and Hilton.

Responsible for enhancing revenue, rate management policies and procedures.

From Jan 2004 - to 2006:

Contract Management with Paradise Beach Resort in Roatan Island (Honduras) - 36 rooms. dedicated exclusively to the Italian market and occupied with an average of 90% annual

in 2005 CentroAmericanExplorer SRL T.O. becames the leader in Spanish and Italian Market for the incoming tourism in Roatan Island & Honduras.

From 2006 to 2012:

http://www.hmresorts.com

Sales & Marketing Director for the European Market for the Hotels & Resorts Group HMRESORTS.

Joined the Hotel group at the point of start-up as Director of Marketing & sales responsable for European Market of 6 Resorts situated in the Caribbean Island of Roatan with a total of more than 500 rooms.

Developed and performed all sales activities in assigned markets and Strategically positioned hotel as a market leader in the European market share

During this period of 7 years I sold more than 15.000 pax per year moving 2 charter flights/weekly from Italy - 3 charter flight/weekly from Spain and Portugal

Established International distribution of product in over 30 wholesaler and more than 5000 travel agency in Italy, Spain and Portugal

Grew business from one Account to over 30 mayor account generating more than $25 million dollars in sales within 7 years

Having overall responsibility for marketing, media exposure and press releases in my designated area.

Develop Incentive structures and commission overrides for key accounts

. Annual sales meeting to motivate the team

. Clear understanding of Social Media and how to capitalize on opportunities

. Organization and Participation of Industry Trade Shows and Events.

. Assistance to group President in providing business overviews and reporting on relationships with top retail, and wholesaler accounts

. Promote high visibility of the resorts through industry associations and trade shows.

Responsible for generating new sales and leads and maintaining established accounts.

Main Objective:

To impact business for the Hotel company and all of our related products by servicing, educating, and building relationships in a proactive, professional manner within assigned territory at the Travel Agents, Tour Operators, and Tourist Board levels.

Grow new business by helping travel agents and Tour Operators develop marketing plans and reach booking goals via utilization of the vast tools available

Planning and executing Sales Blitz; Assisting with events in other regions or other Countrys as needed; Planning and executing Breakfast, Lunch and Dinner events, seminars, Road Shows and familiarization trips

Adress: HMRESORTS - WEST BAY BEACH - ROATAN - BAY ISLAND - HONDURAS - C.A.

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