Customer Service High School

BRIAN L HACKLER

Email: abpjax@r.postjobfree.com

Address:

City: Knoxville

State: TN

Zip: 37923

Country: USA

Phone: 865-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To contribute acquired teaching and coaching skills in a hotel setting

Educational Background:

High School Dipolma from University of Tennessee, Knoxville TN 1/2001 to 8/2001 (Curriculum and Instruction)

High School Dipolma from, Knoxville TN 1/2001 to 11/2012

High School Dipolma from University of Tennessee, Knoxville TN 1/2001 to 11/2012

Job History / Details:

Summary

To contribute acquired teaching and coaching skills in a hotel setting

Highlights

Concierge duties

Communicates effectively

Listening skills

Knowledge of Key West area

VIP services

Working part time with Momentum part of Key West welcome center

Experience

August 2009 to May 2010

Brewery Tours of San Diego San Diego, California

Brewery tour guide

Performed guided tours of local San Diego County breweries

Drove customers in ten and twenty passenger buses from brewery to brewery safely

Utilized customer service skills to ensure a pleasurable experience for the customer

Improved customer service ratings through recommending yelp

August 2004 to May 2009

South Doyle Middle School Knoxville, Tennessee

Seventh Grade Teacher

Prepared instruction materials and lesson plans in a Social Studies classroom

Utilized various software packages and the Internet to promote a more progressive learning approach

Participated in parent-teacher conferences and communicated students' needs and progress

Provided assistance in various sport programs

August 1998 to December 2001

University of Tennessee RecSports Program Knoxville, Tennessee

Student Worker

Utilized customer service skills assisting students with machines and questions about the facilities

Check in guests; check out equipment, and cleaning the facilities

Learned the value of co-workers and functioning with in a team atmosphere

Education

August 2004 University of Tennessee Knoxville, TN

Masters of Education Curriculum and Instruction,

Tennessee Teaching License current until 2016

2001 University of Tennessee Knoxville, TN

Bachelor of Arts Geography

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