Project Manager Management

SharonK Louder

Email: abpj8w@r.postjobfree.com

Address: *** ****** ***

City: Lafayette

State: CO

Zip: 80026

Country: USA

Phone: 720-***-****

Skill Level: Management

Salary Range: $130,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SHARON K. LOUDER, PMP, CPM

762 Furrow Way * Lafayette, Colorado 80026

720-***-**** abpj8w@r.postjobfree.com

SENIOR LEADERSHIP: Program & Project Management

Business-minded leader accomplished in spearheading complex programs and projects for mission-critical initiatives, including overseeing strategic planning, assessing risks and resolving issues. Influential, insightful communicator offering superior interpersonal skills to lead negotiations build consensus and facilitate executive decision-making. Energetic, versatile professional with demonstrated success in working within pressurized settings, combined with proven ability in overcoming challenges and adapting to rapid changes. Additional areas of expertise include:

Strategic Planning * Risk Assessment * Requirements Gathering * Team Building & Leadership * Negotiations

Full Development Lifecycle * Technology Project Management * Project Management Methodology Development

Complex System Conversions * Customer Relationships * Cross-Functional Collaboration * Change Management

Problem Solving * Decision-Making * C-Level Interactions * Process Improvements

PROFESSIONAL EXPERIENCE

DELTA AIR LINES, Atlanta, Georgia * 2010 - Present

Delta Air Lines, Inc. is a major airline based in United States and headquartered in Atlanta, Georgia. The airline operates an extensive domestic and international network. Delta and its subsidiaries, with approximately 80,000 employees, operate over 4,000 flights every day. Delta is the sixth-oldest operating airline by foundation date, and the oldest airline still operating in the United States.

Project Management Consultant

Polaris Program - Currently managing the Merchandising Project within the Polaris Program. The Polaris Program is a new implementation of the delta.com website including new infrastructure, architecture, applications and design elements.

Polaris will incorporate many new applications and features intended to enhance customer experience and increase revenue.

Leading the Merchandising effort which includes the implementation of the Datalex tool intended to manage an extensive list of Delta and third party products available to our customers.

Direct all aspects of the project including managing the completion of all program level reporting, managing communication with our business customers, vendor communication, Merchandising development efforts, as well as overseeing project resources including offshore teams, communication with other internal teams and requirements.

SUN TRUST BANKS, INC. Atlanta, Georgia * 2008 - 2010

SunTrust Banks is a $175.9 billion corporation and one of the world`s strongest financial holding companies providing deposit, credit, trust and investment services to a broad client base.

Vice President, Project Manager

Case System Inventory - Currently managing all work tracks for a program to implement an Enterprise Case Management and reporting application.

Lead multiple teams of resources working on various tracks of work within the program including resources in various locations including vendors and off-shore resources for a team of nearly 40.

Direct all aspects of the project including managing the completion of all governance and regulatory requirements, as well as overseeing project resources, requirements and budget.

Selected Contributions:

* Lead the re-planning effort for Phase 2 of the implementation upon a change in program direction.

Staffing ATS Solution - Lead the implementation of the Taleo system, an ASP solution for applicant tracking to replace the eTracking system currently in place at Sun Trust. The implementation is a critical step for Human Resources, which has had several systems in the past and is now facing a non-compliance issue with the current implementation.

Lead a team of 49 technical and business resources, as well as a vendor group.

Selected Contributions:

* Successfully managed the project resources and scope to enable the project to remain within budget and still deliver the requested solution on schedule.

Asset and Liability Management Project Phase I - Lead a mission critical project to implement an application designed to provide the Treasury Group with critical data needed to forecast and manage on a day to day basis the entire Sun Trust balance sheet. It involved data interfaces from all legacy Sun Trust systems to the ASP application. This was an expedited project due to current economic conditions.

Lead a team consisting of 28 technical and business resources, as well as a vendor group.

Selected Contributions:

* Inherited a project that was already behind in schedule and had 4 prior project managers; successfully implemented it on schedule and within budget.

* Took the initiative to pull the team together in a war room to allow for free discussion and resolution of issues as they arose to improve the timeline of the project which was extremely complex involving critical calculations.

SERP Implementation - Continued on project after becoming a permanent employee of Sun Trust Banks, Inc.

MDI, INC. (CONSULTANT TO SUN TRUST BANKS, INC.), Atlanta, Georgia * 2007 - 2008

SunTrust Banks is a $175.9 billion corporation and one of the world`s strongest financial holding companies providing deposit, credit, trust and investment services to a broad client base.

Project Management Consultant

SERP Implementation - Spearhead a highly-visible implementation project involving a data warehouse for risk-adjusted information. Ensure that the data warehouse solution is aligned with the new Basel II Regulatory requirements. Provide leadership to a dynamic team consisting of 25 technical and business resources, as well as 2 vendor groups.

Direct all aspects of the project, including managing the completion of all governance and regulatory requirements, as well as overseeing project resources, requirements and budget. Drive all project management activities including issue management, change control and reporting processes, among many other tasks. Conduct team status meetings. Deliver key schedule and financial updates.

Selected Contributions:

* Proposed a strategy to improve the management of schedules and finances by separating this key project from a sister project; the recommendation was accepted and implemented.

* Took the initiative to revamp the schedule and restore the timeliness of the project (already in progress) after the departure of several project managers.

SKL ENTERPRISES (CONSULTANT TO PREMIERE GLOBAL SERVICES), Atlanta, Georgia * 2006 - 2007

Premiere Global Services is a leading provider of innovative business communications services including 911 technologies, with more than 60,000 companies worldwide, including half of the Fortune 500.

Project Management Consultant

Serve as an expert in regards to managing key projects. Provided direction to projects involving the self-service ASP and installed Enterprise components of industry leading email marketing software offerings. Lead a team consisting of up to 7 resources. Leveraged the Agile Development Methodology to optimize the effectiveness of project teams. Pinpointed business user needs and drove requirements definition processes. Interacted with customers for requirement definition and customer management.

Steered all facets of the change control process including keeping track of important issues and identifying on-target solutions. Collaborated with other internal groups. Kept senior managers abreast of the status of projects by producing and distributing informative reports. Oversaw scheduling and budgeting for the project.

Selected Contributions:

* Facilitated the migration of more than 100 hosted customers from an Atlanta-based data center to a new site in New Jersey in support of the Operations Team.

* Played a key role in organizing activities prior to migration by proposing the development of a task list and schedule for the Operations Team, which was accepted and implemented.

* Introduced a strategy to build a detailed inventory of all applications and servers involved in the migration to avoid resource losses, which was adopted.

DAL GLOBAL SERVICES, SUBSIDIARY OF DELTA AIR LINES, Atlanta, Georgia * 2002 - 2006

Information technology subsidiary of Delta Air Lines

Project Management Consultant

Provided leadership to multiple teams serving in the roles of Program Manager and Project Manager throughout a 6-year period. Led and completed project feasibility estimates.

* Executed and completed 2 mission critical projects, which totaled over $1 million and included the management of 20 resources (15 internal and 5 vendor resources) to enhance the customer experience on the delta.com website; met all tight deadlines.

* Ignited profitability improvements and market share growth in the Northeast to Florida corridor by delivering a highly-visible, confidential project on time and without any schedule changes, despite a 75% increase in mid-project requirement additions.

* Maximized the effectiveness of the Loyalty Programs by leading new project implementations across all distribution channels; projects were part of a $27 million program.

* Offered key strategic recommendations in regards to the Change Control System, governance process to ensure confidentiality of a key project and modifications to team infrastructure, all of which were accepted and adopted.

SKL ENTERPRISES (CONSULTANT TO UNITED AIRLINES), San Francisco, California * 2000 - 2002

The nation`s second largest carrier with $19.3 billion in revenues in 2006

Project Management Consultant

* Customized and incorporated project management processes and tools for inclusion in the Continuum (PE) Project Management tool set.

* Trained individuals at all levels including Program Managers, Project Managers and Engineers.

GLOBAL IT ASSOCIATES, Atlanta, Georgia * 1997 - 2000

Consulting firm focused on developing project management methodologies for diverse clients (including Fortune 500).

Project Manager

* Hand-picked by management to provide leadership to all consultants for the company due to results-centric focus and outstanding performance.

* Acknowledged for leading long, complex projects which fulfilled customer expectations and bolstered consulting revenue; bonuses included several trips and more than $25,000 in cash.

* Consulting engagements included Delta Air Lines, United Airlines, and Department of Agriculture. They also included the following industries, manufacturing, insurance and finance.

PER-SE TECHNOLOGIES (Now owned by McKesson), Atlanta, Georgia * 1995 - 1997

Provider of technology products and services for the healthcare industry; acquired by McKesson in 1997.

Project Manager

* Directed multiple concurrent projects encompassing operating system, database, and application upgrades.

* Centralized 23 remote sites into unified data center; this achievement involved extensive travel among sites.

* Identified gaps in security and implemented key improvements.

* Honored with several letters of commendation for demonstrated leadership.

Additional roles included Project Manager & Development Manager at Thomas Howell, Consultant, Knowledgeware Support at Shell Oil and Project Manager & Development Manager at Policy Management Systems Corporation (now Computer Sciences Corporation). Details provided on request.

AFFILIATIONS

Project Management Institute

Mile Hi Chapter of PMI

Project Management Leadership Group

TRAINING SUMMARY

PMLG Project Management Boot Camp (Certified Project Manager, CPM)

Educational history includes Six Sigma Introduction (International Institute of Learning), Recovering Troubled Projects, Contracting for Project Managers and Project Management Essentials (PMI Atlanta Chapter),

Primavera V5 Project Management Tool, Microsoft Project PM Tool, Requisite Pro Requirements Management Tool.

Details provided on request.

TECHNICAL COMPETENCIES

* Documentum, SharePoint, Visio, Microsoft Office Suite, MS Project, Primavera, Planview, Quality Center, Requisite Pro

* Data Center Consolidation, e-Commerce web development, Vendor Package Integration, Data Warehouse Implementation,

* Mainframe/Cobol, CICS, JCL, DB2, AS/400, Websphere, Java, Web Services,

* Waterfall Development, Iterative Development, RAD/JAD, Agile Development, Software Development Life Cycle (SDLC)

* Project Management Methodologies include Project Integration Management, Project Scope Management, Project Time, Project Quality Management, Project Change Management

BUSINESS INDUSTRIES / COMPETENCIES

* PCI compliance

* Banking / Financial

* Airline

* Insurance

* Manufacturing

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