Customer Service Manager

Nanette Arnold

Email: abpj5g@r.postjobfree.com

Address:

City: Reno

State: NV

Zip: 89502

Country: USA

Phone: 775-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 15 years.Results-driven Operation Manager with proven ability to establish rapport with customers 15 years customer interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly motivated individual, multi-task-oriented, extremely adaptable and performance driven. Responsible with a positive atttitude, customer-focused high driven indivdual.

Educational Background:

High School Dipolma from Franklin, Stockton CA 1/2001 to 6/1988 (Basic)

Job History / Details:

Professional Summary

Highly enthusiastic customer service professional with 15 years.Results-driven Operation Manager with proven ability to establish rapport with customers 15 years customer interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly motivated individual, multi-task-oriented, extremely adaptable and performance driven.

Responsible with a positive atttitude, customer-focused high driven indivdual.

Skill Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Visual merchandising proficiency

Opening/closing procedures

Large cash/check deposits expert

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Invoice processing

Adaptive team player

Work Experience

June 2005 to October 2012

Petsmart Carson City, NV

Operation Manager

Wrote schedules, payroll, hiring,training.Organized weekly sales reports for the sales department to track product success.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic customer relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.

June 1996 to May 2005

Albertsons Reno, NV

Liquor Manager

Wrote orders, thru loads,pricing and signage.Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Worked as a team member performing cashier duties, product assistance and cleaning.ManagedIncreased store sales by 12.6 percentage by upselling merchandise. inventory balances accurately.Took special orders in person and over the phone to generate additional revenue. Cross trained in all departments so I could be a team player.

Education and Training

1988 Franklin Stockton, CA

High School Diploma Basic

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