Customer Service Quality Assurance

Margaret Mickens

Email: ********@******.***

Address:

City: Columbus

State: OH

Zip: 43232

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Eastland Vocational, Columbus OH 1/2001 to 6/2002 (college prep)

Job History / Details:

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

High customer service standards

Strong problem solving ability

Devoted to data integrity

Negotiation competency

Proficient in customer account software

Highly dependable and time conscious

Very attentive to detail

Fast learner

Ability to work well with bosses and co-workers

Experience

September 2010 to September 2012

GC Services Columbus, OHIO

Account Representive / Collections

Maintained a neat professional appearance and attitude.

Received awards for consistently exceeding collection goals.

Corresponded with consumers and employers.

Demonstrated mastery of customer service call script within specified time frames.

Maintained up-to-date records at all times.

Provided cross training to staff members.

Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

Very competent at skip tracing

Abided by all laws associated with the Fair Debut Collections Act

February 2009 to May 2010

Jasmine Stuidos Herrington, KANSAS

General Manager

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Kept records of room availability and guests' accounts, manually or using computers.

Issued room keys and escort instructions to bellhops.

Recorded guest comments or complaints.

Assisted guests with any special requests during their visits.

Contacted housekeeping or maintenance staff when guests reported problems.

February 2008 to February 2009

Oak Tree Inn Hotel Yampa, COLORADO

Guest Services

Maintained a neat professional appearance.

Checked guest in and out of the hotel.

Light cleaning of lobby and work station.

Issued room keys and escort instructions to bellhops.

Recorded guest comments or complaints, referring customers to managers as necessary.

April 2006 to January 2008

Harry and David Newark, OHIO

Machine Operator

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Adjusted machine feed and speed if machine malfunctioned.

Changed equipment over to new product.

Maintained proper stock levels on a line.Inspected finished products for quality and adherence to customer specifications.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Troubleshooted problems with equipment, devices or products.

Education

2002 Eastland Vocational Columbus, OHIO

GED college prep

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