Customer Service High School

Zachary Young

Email: ********@**************.***

Address:

City: Whitehall

State: PA

Zip: 18052

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Worked at Dorney Park as an Area Supervisor/Cash Control. I worked Dorney Park for 6 years. Area Supervisor/ Cash Control Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Hardworking Area Supervisor/ Cash Control focused on producing quality food and providing excellent customer service. Customer-oriented fast food worker with experience with POS systems, food preparation and safety regulations. I would check what the employee over and shorts were. If an employee was short or over by a lot I would investigate why they were. I made sure employees also followed the cash handling procedures.

Educational Background:

High School Dipolma from Whitehall-Coplay School District, Whitehall PA 1/2001 to 6/2011 (Business)

High School Dipolma from Lehigh Carbon Community College, Whitehall PA 1/2001 to 11/2012

Job History / Details:

Summary

Worked at Dorney Park as an Area Supervisor/Cash Control. I worked Dorney Park for 6 years. Area Supervisor/ Cash Control Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.

Hardworking Area Supervisor/ Cash Control focused on producing quality food and providing excellent customer service. Customer-oriented fast food worker with experience with POS systems, food preparation and safety regulations. I would check what the employee over and shorts were. If an employee was short or over by a lot I would investigate why they were. I made sure employees also followed the cash handling procedures.

Highlights

Hiring and training

Stable work history

Adaptable

Strong leader

Customer-oriented

Supervisory skills

Experience

April 2006 to November 2012

Dorney Park Allentown, PA

Area Supervisor/Cash Control

Took necessary steps to meet customer needs and effectively resolve food or service issues.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking. Scheduled and directed staff in daily work assignments to maximize productivity. Counseled and disciplined staff when necessary.Followed and enforce all Dorney Park practices and procedures. Worked on monthly inventory control and weekly stock ordering.

Education

2011 Whitehall-Coplay School District Whitehall, PA

High School Diploma Business

2013 Lehigh Carbon Community College Schnecksville, PA

N/A Business Administration

Continuing education in Business Administration

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