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Project Manager Customer Service

Location:
Colorado Springs, CO
Posted:
November 12, 2012

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Resume:

RESUME LINDA L. MOJER

**** **** ***** **** ******** Springs, Colorado 80918-7815

Email: abpip5@r.postjobfree.com Phone: 719-***-****, Mobile: 719-***-****

Profile Professional administrator with comprehensive management skills, specializing in both print and

online communications and marketing. Creative and diverse project manager and web producer,

committed to excellence in the presentation of public information in all forms. LindaMojer.com

With Substance, Inc. 2007 -

Principal CEO / Director of Operations

Created business plan, development and marketing for management and media consulting firm

Designed and produced corporate website, developed all branding and marketing collateral

Coordinated business launch details, designed and generated public relations & press materials

Developed client lists, new account outreach, targeting, research and deliverables

Guided account management & invoicing, receivables/payables, contract negotiation & oversight

Authored online content, feature articles, tipsheets and tutorials for e-newsletter marketing campaigns

Conducted online research and reporting for customized consulting guides, advisories, supplements

Served as first Executive Director for Southern Colorado Women s Chamber of Commerce (client contract)

Billiard Congress of America 2004 - 2007

Director of Communications

Responsible for all public information released through print and internet media, including press releases,

official publications, marketing collateral, website content, promotional and program narrative

Produced all internet content and services for multiple company holdings, with customer service emphasis

Re-designed and managed all corporate web presences, email communications, trade info distribution

Managed copy preparation and approval of all public information, sourced from board members,

management/executives, colleagues, collaborators, volunteers and freelance agents

Edited and produced twice-monthly association e-newsletter, re-purposing marketing and promotional text,

conducting web research for associated news items and issuing special notices/announcements

Prepared annual print advertising budget and schedule; reviewed industry/newsstand publication rates

Generated industry and annual reports, meeting presentations, specialty documentation and recognitions

U.S. Racquetball Association 1989 to 2004

Associate Executive Director

Key administrator in charge of Media & Public Relations Department, inclusive of magazine publishing division

Supervised and coordinated all NGB marketing, communications, development and official publications

Reviewed and developed all internal/external print and internet properties and services, for effectiveness

Created and implemented innovative approaches to the delivery of all promotional and fundraising materials

Researched, reviewed and presented recommendations for all media & marketing strategies & applications

Managing Editor, Racquetball Magazine

Created, launched and shepherded a 64-page bi-monthly niche publication for the sport, over 15 years

Managed an operating budget of $250,000 annually, building revenues & controlling expenses

Set advertising rates, negotiated & issued all placement bids and contracts

Supervised all volunteers, content contributors, freelance writers and photographers

Coordinated all phases of in-house design and production, through press delivery and online preview

Scheduled all editorial and production calendars, established deadlines and determined workflow

Built/maintained relationships with pre-press and print suppliers to secure competitive pricing and services,

inclusive of all bid procedures, RFPs, periodic review of technologies and adoption of best industry practices

Web Design and Development

Solely responsible for hands-on, structural development of all first-generation web projects

Created and implemented multiple/original web presence(s) for public education and member recruitment

As lead project manager, researched, identified, negotiated and secured internet support services

Developed all website structure for multiple sites; re-purposed, updated and migrated all content

Evaluated all organizational materials for potential delivery applications and end-use

Processed and managed original upload, testing and ongoing site maintenance

Initiated and facilitated all online member services, from basic access to storefront operations

Publication & Graphic Designer

Set consistent editorial tone, balance and direction of all publications, for content quality & integrity

Conceptualized and designed full 64-page magazine layout to include all ad and editorial content

Collated, fact-checked and edited all feature, column and unsolicited content submissions

Selected, manipulated and placed all photography and graphics to accompany editorial text

Contracted and directed freelance writers and photographers for event coverage, on assignment

Prepared, routed and finalized working/sample page roughs for interoffice review and approval

Supervised delivery of content and graphics for pre-press; issued final approvals on all proofs & press runs

Director of Communications

Generated and edited text for all official internal/external public relations and policy documentation, including

press releases, official correspondence, employee manuals, BOD procedures, member and public policy,

disciplinary sanctions, award and recognition guidelines, archives, historical and athlete records, constitution

& bylaws, plus final edits and approvals of all official published rulebooks, manuals and guidebooks

Designed and coordinated all significant development projects, including fundraising campaigns, member &

event registrations, specialty newsletters, promotional materials, advertisements and organic documents

Edited, re-wrote and crosschecked all external communications, including regular print columns & editorial

Rollins College 1980 1989

Associate Director, Foundation Relations

Key support leader for a series of major capital campaign programs and initiatives

Researched and prepared corporate and foundation grant requests and applications

Aided faculty in pursuing individual grants by identifying funding sources and editing proposals

Drafted preliminary abstracts and requests, designed and assembled presentations

Managed ongoing grants with required progress/budget reports; tracking, recognitions & fulfillment

Interacted with private and corporate donors at all funding levels

Education & Other Experience Online portfolio: www.lindamojer.com/portfolio.htm

B.A., Rollins College [with honors], sporadic graduate study

Continuing professional education, seminars and conferences, various certifications and licensure

Researched and edited museum/exhibit catalogs, specialty publications

Guest columnist for the Orlando Sentinel, community supplement; freelance writer, various publications

Special project leader for admissions and alumni departments, employee communications

USOC press officer (Pan American Games), web content writer/editor (2004 Summer Olympic Games)

Royal Shakespeare Theatre costumer (volunteer, summer stock); theatrical head costume designer

Licensed massage therapist (2004); Certified PUSH muscle therapist (2006)

Skills Adobe CS3 suite, Photoshop; web design: Dreamweaver, Frontpage; page layout: Quark, InDesign; MS

Office, PowerPoint; basic HTML, FTP, email campaign deployment platforms, database and online merchandising

References Published: www.lindamojer.com/Business/references.htm www.linkedin.com/in/lindamojer

Mr. Bob Condron Director of Media Services, U.S. Olympic Committee 719-***-****

Mr. David Csintyan CEO, Greater Colorado Chamber of Commerce 719-***-****

Mr. Stephen Ducoff former Executive Director, BCA 719-***-****

Mr. Rob Johnson CEO, Billiard Congress of America 720-***-****

Mr. Luke St. Onge former Executive Director, USRA 719-***-****

Mr. David Senick CEO, Mountain West Graphic Consultants 719-***-****

Ms. Pamela Wuichet Senior Partner, Project Resource Group 404-***-****



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