Customer Service Technical Support
Resume:
Lisa R. Pippins
Wheatley Heights, NY 11798
****************@*****.***
Objective
Seeking a challenging opportunity within a fast-paced company where I can apply my technical skills and experience, while being afforded the opportunity for professional career advancement.
CERTIFICATIONS
Network+
Dell Customer Skill Certified
TECHNICAL PROFICIENCIES
Hardware
Troubleshooting, installed local area network (LAN), configured TCP/IP addresses Installed and configured NIC cards, modems, printers, & web cams. Setup PCs in companies location.. Clean hard drives. Have knowledge with severity 4 (break/fix) pc & laptop, severity 5 (service request) peregrine tickets. Build PCs and laptops, etc. Provided L3 and L4 support for Win XP and Win 7 deployments
ExperIENCE
Honeywell, Melville, NY (PFI Tech) December 2012-Present
IT Service Technician
Windows 7 installation/upgrade/configuration
Dell desktop / laptop hardware break/fix
Deskside Software Support
IMAC (Install, Move, Add, Change)
Customer friendly and professional appearance
Operate as part of a team or independently.
Perform all tasks from un-boxing, hauling, deploying systems to performing break fix
Travel to surrounding sites if required.
Ironshore Holdings, NYC, NY (Genpact, Madison, NY) Feb 2012-December 2012
Desktop Support
Provided Desktop Support for Ironshore Holdings.
Provided technical support for hardware, software and printers issues.
Performed workstation upgrades, building and imaging PCs and laptops, setting up phones to the network.
Provided desktop support for employees at Ironshore Holdings
Provided severity 4(break/fix) pc & laptop, severity 3(service request) peregrine tickets with MTM tracking systems.
Supporting Win XP pro with installation, and configurations.
Setup and install drivers for Lenovo laptops, network printers such as HP.
Provided customer service support over the phone, email and face to face.
UFC Aerospace, Holtsville, NY (Adecco Engineering & Technical) June 2011-July 2011
Desktop Support
Provided Desktop Support for UFC Aerospace
Provided technical support for hardware, software and printers issues.
Performed workstation upgrades, building and imaging PCs and laptops, setting up phones to the network.
Provided desktop administration support for employees at UFC Aerospace
Provided severity 4 (break/fix) pc & laptop, severity 5 (service request) peregrine tickets with Track-it.
Setup and install drivers for Dell PCs, network printers such as Lexmarks, and HP.
Deployed Dell laptops, Pcs and also provided support with Win 7 installation
Motorola, Holtsville, NY (Artech Information Systems) May 2010-December 2010
Help Desk Support
Providing technical support for Borders Wi-Fi customers.
Assist Wi-Fi connectivity to each customer over the phone at Borders Book Store.
Motorola, Holtsville, NY (The Judge Group) September 2009-Feburary 2010
Help Desk Support
Providing technical support for Borders Wi-Fi customers.
Assist Wi-Fi connectivity to each customer over the phone at Borders Book Store.
National Grid, Hicksville, NY (Insight Global) April 2009-July 2009
Desktop Support
Provided Desktop Support for National Grid
Provided technical support for hardware, software and printers
Performed workstation upgrades, building and imaging PCs and laptops.
Provided desktop administration support for client at National Grid
Worked with Win XP pro, setup and install drivers for network printers such as Lexmarks, and HP.
Deployed Dell laptops, Pcs and also provided support
Install programs such as Microsoft Office Suite 2003 & 2007
Education
May 2002-August 2004 Briarcliffe College Bethpage, New York
Computer Programmer/CIS-Associate Degree
Associate of Occupational Studies Degree in August 2004
Diploma in May 2003
Lisa R. Pippins
157 N 24th Street
Wheatley Heights, NY 11798
****************@*****.***
Objective
Seeking a challenging opportunity within a fast-paced company where I can apply my technical skills and experience, while being afforded the opportunity for professional career advancement.
CERTIFICATIONS
Network+
Dell Customer Skill Certified
TECHNICAL PROFICIENCIES
Hardware
Troubleshooting, installed local area network (LAN), configured TCP/IP addresses Installed and configured NIC cards, modems, printers, & web cams. Setup PCs in companies location.. Clean hard drives. Have knowledge with severity 4 (break/fix) pc & laptop, severity 5 (service request) peregrine tickets. Build PCs and laptops, etc. Provided L3 and L4 support for Win XP and Win 7 deployments
ExperIENCE
Honeywell, Melville, NY (PFI Tech) December 2012-Present
IT Service Technician
Windows 7 installation/upgrade/configuration
Dell desktop / laptop hardware break/fix
Deskside Software Support
IMAC (Install, Move, Add, Change)
Customer friendly and professional appearance
Operate as part of a team or independently.
Perform all tasks from un-boxing, hauling, deploying systems to performing break fix
Travel to surrounding sites if required.
Ironshore Holdings, NYC, NY (Genpact, Madison, NY) Feb 2012-December 2012
Desktop Support
Provided Desktop Support for Ironshore Holdings.
Provided technical support for hardware, software and printers issues.
Performed workstation upgrades, building and imaging PCs and laptops, setting up phones to the network.
Provided desktop support for employees at Ironshore Holdings
Provided severity 4(break/fix) pc & laptop, severity 3(service request) peregrine tickets with MTM tracking systems.
Supporting Win XP pro with installation, and configurations.
Setup and install drivers for Lenovo laptops, network printers such as HP.
Provided customer service support over the phone, email and face to face.
UFC Aerospace, Holtsville, NY (Adecco Engineering & Technical) June 2011-July 2011
Desktop Support
Provided Desktop Support for UFC Aerospace
Provided technical support for hardware, software and printers issues.
Performed workstation upgrades, building and imaging PCs and laptops, setting up phones to the network.
Provided desktop administration support for employees at UFC Aerospace
Provided severity 4 (break/fix) pc & laptop, severity 5 (service request) peregrine tickets with Track-it.
Setup and install drivers for Dell PCs, network printers such as Lexmarks, and HP.
Deployed Dell laptops, Pcs and also provided support with Win 7 installation
Motorola, Holtsville, NY (Artech Information Systems) May 2010-December 2010
Help Desk Support
Providing technical support for Borders Wi-Fi customers.
Assist Wi-Fi connectivity to each customer over the phone at Borders Book Store.
Motorola, Holtsville, NY (The Judge Group) September 2009-Feburary 2010
Help Desk Support
Providing technical support for Borders Wi-Fi customers.
Assist Wi-Fi connectivity to each customer over the phone at Borders Book Store.
National Grid, Hicksville, NY (Insight Global) April 2009-July 2009
Desktop Support
Provided Desktop Support for National Grid
Provided technical support for hardware, software and printers
Performed workstation upgrades, building and imaging PCs and laptops.
Provided desktop administration support for client at National Grid
Worked with Win XP pro, setup and install drivers for network printers such as Lexmarks, and HP.
Deployed Dell laptops, Pcs and also provided support
Install programs such as Microsoft Office Suite 2003 & 2007
Education
May 2002-August 2004 Briarcliffe College Bethpage, New York
Computer Programmer/CIS-Associate Degree
Associate of Occupational Studies Degree in August 2004
Diploma in May 2003
Contact this candidate