Customer Service Representative

Lauren Cummings

Email: abpije@r.postjobfree.com

Address:

City: Ashburn

State: VA

Zip: 20147

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented sport and recreation professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children and adults.

Educational Background:

High School Dipolma from James Madison University, Harrisonburg VA 1/2001 to 8/2011 (Sport and Recreation Management)

Job History / Details:

Education

2011 James Madison University Harrisonburg, VA

Bachelor of Science Sport and Recreation Management

Minor in Sport Communication and Business

Major GPA: 3.7 Cumulative GPA: 3.3

Recipient of Principles List Academic Achievement Award

Studied abroad in London, England

Member of Phi Epsilon Kappa Co-ed Fraternity

Member of Triathlon Club

Summary

Talented sport and recreation professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children and adults.

Highlights

CPR, MAT, and First Aid certified

RecTrac, Microsoft Word, Powerpoint, Excel, and Publisher proficient

Curriculum development

Organizational development knowledge

Staff development and training

Conflict resolution techniques

Attention to detail

Time management

Fast learner

Accomplishments

Received the Best Site award for the 2011-2012 school year.

Promoted to larger site after nine months of employment with Loudoun County.

Trained 50 staff members for Rockingham County summer program.

Experience

August 2011 to Current

Parks, Recreation and Community Services Loudoun County, VA

Children's After School Activities Supervisor

Maintain the daily records and behaviors of 54 children in an after school setting.

Raise awareness about cultural differences, bullying and disabilities to ensure the comfort of all participants in the program.

Mediate communication between children, parents and all staff to promote an open relationship.

Understand and follow licensing policies for the safety and health of the children.

Supervise two staff and inform them about policy changes, children's behavior and meeting minutes.

Develop a child-friendly environment with engaging activities and continuous access to the outdoors.

March 2012 to Current

Private Employer Sterling, VA

Pet Sitter

Administer general care to two dogs, which includes an hour and a half of walking, administering medication and food, bathing, and caring for the sanitation of their living accommodations.

Monitor their behavior and record any unusual occurrences.

October 2012 to Current

Broadlands Sports Bar and Grille Ashburn, VA

Bartender

Mix, garnish and serve alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant.

Fulfill customer satisfaction by being knowledgeable about drink orders and menu items, while also being attentive.

Exhibit physical stamina by lifting moderate amounts of weight.

Perform inventory and stock checks for the bar.

Adhere to ABC standards for serving alcoholic beverages.

May 2011 to August 2011

Rockingham County Recreation Department Harrisonburg, VA

Intern

Planned a 15-hour training program for the Summer Playgrounds camp staff, addressing preparation, scheduling, and maintaining oversight during the five day event.

Launched new advertising ideas to attract a diversity of customer from youth to elderly populations.

Assisted in customer service and administrative tasks over the phone and at the front desk.

Trained in the RecTrac software, which handles registrations, sign-ups, rosters, receipts, payments, etc.

February 2011 to May 2011

Heritage Oaks Golf Course Harrisonburg, VA

Intern

Contributed to counter operations, cart and range maintenance, and golf club repair.

Coordinated the men's, women's and senior golf leagues.

Managed the retail space and organized inventory.

December 2006 to December 2010

Cherry Hill Photography Sterling, VA

Customer Service Representative

Established superb customer service skills by assisting with the Easter bunny and Santa stand.

Learned to control and handle large crowds and demanding customers.

Developed problem-conflict resolution skills.

May 2010 to August 2010

Parks, Recreation and Community Services Loudoun County, VA

Camp Counselor

Supervised 40 children in a camp setting for 35 hours per week.

Accompanied children on field trips to museums, play areas, parks and pool facilities.

Collaborated with other staff members for planning and organizing purposes.

February 2009 to April 2009

The Baytree Centre London, England

Intern

Mentor for teenage ESL students in Math, Science and Grammar.

Managed recreational programs, such as cooking and dance courses for girls aged 7-15 years old.

Received team building training.

September 2008 to December 2008

JMU Sport and Media Relations Harrisonburg, VA

Intern

Organized photographs for the field hockey, baseball and volleyball teams.

Updated the baseball record book from 1970-2009.

Uploaded pictures to the JMU Athletics website.

Prepared photos for purchase by athletes' families.

May 2003 to May 2010

Private Employers Loudoun County, VA

Part-time Nanny

Nanny for multiple families over summer vacation, weekends, and during school breaks.

Community Service

Special Olympics and special needs programs, 2010

Worked with special needs children in a pool and gym setting in order to strengthen their coordination skills.

The First Tee of Harrisonburg, 2010

Facilitated an on-campus event by gathering sponsors to raise money for the First Tee program.

Wheelchair Basketball, 2010

Volunteered to assist with scoring, shot clock and basic regulation of the game.

Relay for Life Team Captain, 2008

Led a Relay for Life Campaign which involved fund-raising, managing and directing events.

Raised $500 through team efforts which went towards the American Cancer Foundation.

Salvation Army

Rang the bell outside of stores, donate old belongings frequently, and give to the Angel-giving tree during the holiday season.

Holiday Coalition

Organize and distribute food and gifts to people in need during the holiday seasons.

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