Customer Service High School

Nancy Shanks

Email: abpiin@r.postjobfree.com

Address:

City: Philadelphia

State: PA

Zip: 19125

Country: USA

Phone: 267-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Over 20 yrs of management experience. Strong leadership skills and qualities with excellent interpersonal and communication skills. Ability to work in a fast paced environment. Detail oriented with proven ability to follow tasks through completion. Well organized, with background in customer relation and retail sales. Ability to maintain customer service and store appearance along with a positive store team.

Educational Background:

High School Dipolma from G.A.M.P, Phila PA 1/2001 to 6/1988 (general studies/music program)

High School Dipolma from Community College of Philadelphia, Phila PA 1/2001 to 11/2012

Job History / Details:

Executive Summary

Over 20 yrs of management experience. Strong leadership skills and qualities with excellent interpersonal and communication skills. Ability to work in a fast paced environment. Detail oriented with proven ability to follow tasks through completion. Well organized, with background in customer relation and retail sales. Ability to maintain customer service and store appearance along with a positive store team.

Core Qualifications

operations management

Staff development

Inventory control

Staff training

Calm under pressure

Complex problem solving

training

ordering

cash handling

scheduling

hiring

P & L report

Professional Experience

December 2010 to May 2012

Autozone Phila, Pa

Store Mgr

Managed a team of 20 associates. Increased sales by 20 percentage over last yr and commercial increased by 35 percentage over last yr. Thanks to customer service

responsibility were as follow, cash handling, ordering, hiring, training, receiving, plan o grams, price changes, inventory, P & L reports, controlled payroll percentage and $

October 2007 to August 2010

Bed Bath and Beyond deptford, Nj

Dept Mgr

I was involved with a program called, The fast track which means learning all the department to excel with the company. For ex, Customer service mgr, hard side mgr, soft side mgr, receiving mgr, ops mgr. Some of the responsibities were making sure all the departments were well stocked, cleaned, and being there to assist any and all customers. Knowing product knowledge was the key to sales.

June 2006 to October 2007

Party City Phila, Pa

Store Manager

Managed appr. 14/30 at any given time. Great experience, lots of fun. Controlled day to day operation including but not limited to, customer service, hiring, training, cash handling, inventory, receiving, P & L report.

July 1996 to June 2006

Sav a Lot Philadelphia, Pa

Store mgr

Managed team of [20] assoiciates Reduced and controlled expenses, Increased profits by developing, initiating, and managing [program]. achieved excellence in customer service as a manager the following duties were involved ex, hiring, scheduling, cash handling, inventory, stocking, managing the P & L reports and maintaining payroll...

Education

1988 G.A.M.P Phila, Pa

High School Diploma general studies/music program

1988 Community College of Philadelphia Phila, Pa

Child Psychology

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