Project Manager Customer Service

Title:Stefan Leser

*****@*********.***

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Name: Stefan Leser

Address:

City: Boca Raton

State: FL

Zip/Postal Code: 33498

Country:

E-mail: *****@*********.***

Primary Phone: 561-***-****

Background

Most Recent Job Title: Product Manager

Most Recent Employer: Nokia Siemens Networks

Career Level:

Availability or Timeframe: Immediately

Authorized to work in the US: Yes

Security Clearance:

Do you have transportation: Yes

Over 18: Yes

Education: Masters

Languages Spoken: English, Spanish, German

Job Preferences

Desired Salary: Open

Willing to Relocate:

Desired Job Titles: Product Manager

Desired Job Types: Employee

Work Status: Full Time

Desired Shifts:

Desired Travel: 25%

Category: Customer Service, Engineering and Research, General Management and

Administration, Information Technology or Systems, Operations, Project Management

Company Size:

Company Type:

Industry: Automotive, Computers Software and Hardware, Electronics, Engineering,

Information Technology, Manufacturing / Production, Telecommunications

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Page 1 of 2Stefan Leser, MBA

Boca Raton FL

Cell: 561-***-**** *****@*********.*******://www.linkedin.com/in/stefanleser

Product/Project Manager/Sales Support

Technology Solutions That Make Business Sense

Business Leader with pragmatic abilities to prioritize, analyze, plan, manage and direct

teams who customize and implement customer product requirements in response to

technological change or market trends within any modern enterprise. Outstanding

interpersonal abilities foster productive interaction with multi cultural individuals at

all levels. Industry experience has been primarily with a global multi billion dollar

organization in the telecommunications industry.

CORE SKILLS

Product Life Cycle management

OEM relationship management

Product Planning & Strategy

Sales Readiness & Channel Support

Quantitative Analysis

Cost Control

Process and Quality improvement

Effective communicator

PROFESSIONAL EXPERIENCE

Nokia Siemens Networks

(NSN), Boca Raton, FL 2005-2010Product Line Manager

Prioritized and obtained approval for over 100 staff years of platform development

effort. Ensured proper product engineering and project management for NSN next generation

call management application software. Led cross functional teams including system

architects, developers, and customer services representatives.

Defined roadmap of the NSN Voice Application Server (VAS) achieving the best market

position in various Next Generation Voice and Multimedia solutions for targeted NSN

carrier and enterprise market segments.

Developed platform strategy for voice application server that guaranteed 100%

availability over the entire life cycle of all SW licenses and physical subcomponents.

Coordinated Sales Support, Engineering, Development, Business, Operations and

Procurement during the market introduction process while completing six entire product

releases.

Continuously restructured and improved product OEM component composition reducing

overall product cost by over 80% within three years.

Spearheaded piloting trials that resulted in positive proof of concepts for a common

platform architecture that is compatible across various business units.

Advocated customer requirements and company constraints while increasing productivity

and maintaining a competitive advantage for the assigned products.

Siemens Communications, Boca Raton, FL 2003-2005System Quality Assurance Expert

Defined and developed system test strategies by compiling complete test plans from design

specifications. Thoroughly inspected software and hardware functionality of Siemens hiQ &

HiPath soft switch releases. Designed, purchased and built test labs for carrier grade

soft switch, media server and gateway products for Siemens VoIP-based solutions.

Provided assistance and support for all development and test teams to facilitate smooth

lab operation and uninterrupted product testing.

Worked closely with development and system engineering and optimized Siemens VoIP

solutions by detecting, documenting and resolving system deficiencies, enabling the

products to go to market on schedule and free of defects.

Unisphere Networks, Boca Raton, FL 2001-2002Senior Technical Customer Support Engineer

Worked closely with product management and development teams adjusting the media gateway

functionality in order to guarantee interworking with several Siemens soft-switch VoIP

call agents.

Managed the introduction and integration of a media gateway product to Siemens

international headquarters in Munich and the US based subsidiary which resulted in

additional funding for the product.

Siemens ICN North America, Boca Raton, FL 1999-2000Telecommunication Consultant

Drafted to an international delegation supporting the DISN-E (Defense Information System

Network-Europe) military project. Received invitation and clearance to the Joint

Interoperability Test Command (JITC) required by the US Secretary of Defense. Introduced

world-market variant of a telecommunication switching system (EWSD) transferring knowledge

to North American customer operations.

Designed testbed infrastructure resulting in the successful validating of signaling

standards for SS7/C7, Primary and Basic Rate Access.

Siemens AG, Malaysia, Venezuela, South Africa, Nicaragua, El Salvador, Germany 1990-1998

Various Management positions worldwide

Managed fixed and mobile network projects abroad for Siemens A.G. localized subsidiaries.

Hired, established and trained local teams resulting in an efficient continuation of the

project after the handover. Advised and consulted with customers resulting in an optimized

usage of the newly introduced technology.

Supervised project staff while implementing network elements with a net value of $65

million in Malaysia

Reduced customer response time by 50% for 24 hour emergency service by training local

engineering groups in Venezuela

Instructed telephone company engineers to operate first ever-digital technology

implemented in El Salvador and Nicaragua.

EDUCATION

Master of Business Administration (MBA)

with a major in Financial Valuation and

Investment Management,

Lynn University, Boca Raton, FL (20062010)

Bachelor of Science (Dipl. Ing. FH)

in Electrical Engineering with a major in Computer

Science, Georg-Simon-Ohm Fachhochschule, Nurnberg, Germany

OTHER

Competent Communicator - Toastmasters International, member

Dual Citizenship: US and German

Languages: Fluent in English German and Spanish

November 2010

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