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Manager Customer Service

Location:
Winston-Salem, NC
Posted:
November 20, 2012

Contact this candidate

Resume:

Fred E Edwards

Email: abpifg@r.postjobfree.com

Address:

City: Winston-Salem

State: NC

Zip: 27101

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a full-time position that allows me to use my experience, knowledge, and acquired skills, hence, providing value within any organization while meeting company objectives.

Educational Background:

High School Dipolma from University of Phoenix, Lansing MI 1/2001 to 6/2005 (Business and Human Resources Mgt)

High School Dipolma from University of Phoenix, Lansing MI 1/2001 to 11/2012

High School Dipolma from Charleston Southern University, Lansing MI 1/2001 to 11/2012

Job History / Details:

Summary

Seeking a full-time position that allows me to use my experience, knowledge, and acquired skills, hence, providing value within any organization while meeting company objectives.

Accomplishments

Over twelve years of management experience

Human Resources Functions: recruiting, hiring, training/motivation, job performance evaluation, benefit and workers compensation, exit interviewing, and terminations

Implementation of programs to increase profitability anywhere from 15 percentage to 25 percentage as a result of maximizing resources while minimizing costs

Payroll processing, tax reporting, and management of individual payroll accounts

Accounts Receivable and Accounts Payable

Set up an accounting system in order to maintain the following: payroll processing and reporting, processing A/R's and A/P's, and job costing for Stanley Construction Company in Charleston, SC

Trained in Microsoft Office Suite and QuickBooks software

First Manager in the company (Speedway) to properly staff the store (Frandor Unit) and develop gasoline sales over 100,000 gallons per month

Through the process of Managing by Example, our staff was trained so that we were able to consistently maintain a Citation Free unit with the Department of Health and also win Store of the Month honors in every individual unit I operated.

Experience

July 2011 to September 2012

Kangaroo Express Winston-Salem, NC

Assistant Sales Manager

Assist the Store Sales Manager with daily store activities and oversee the store operations in the absence of the Store Sales Manager.

Provide top quality service and assistance to customers; coach store employees and work with the Store Sales Manager to maintain a safe, cost-effective and profitable store.

March 2008 to March 2010

Direct BankCard Solutions Grand Ledge, MI

Merchant Account Advisor

Acquire new merchant accounts through cold calling and one-on-one presentations.

Maintain each account and providing excellent service to each and every merchant, while minimizing costs and maximizing company income.

March 2007 to March 2008

Panchero's Mexican Grill Lansing, MI

General Manager

Operate a casual dining restaurant.

Provide excellent service and assistance to customers, a quality product, and a clean restaurant.

Maintain effective staffing levels, provide proper coaching, training, and evaluation of store employees in order to maintain a safe, cost-effective and profitable store.

January 2006 to November 2007

Gas N Go Inc Lansing, MI

Customer Service Representative

February 2002 to January 2006

Lansing, MI

Business Consultant

Consulted on startup operation procedures and computer needs.

November 1998 to February 2002

Speedway Super America Lansing, MI

Store General Manager

Operate a convenience store/gas stations according to corporate standards.

Perform daily accounting functions including: A/R's, daily cash deposits, inventory audits, etc.

In store HR functions including: Recruiting, hiring, training and motivation, benefit and workers compensation functions, exit interviews, terminations.

April 1996 to May 1998

Boston Market LLc Lansing, MI

Assistant Restaurant Manager

Assist the General Manager in the day-to-day operations of a casual dining restaurant.

Managed QSC, sanitation, and safety standards in accordance w/ company policy.

Staff, coach, and train all employees in order to maintain a safe, cost-effective and profitable store.

January 1993 to April 1996

Wendy's International, INC Raleigh, NC

Restaurant Manager/Co-Manager

Maximize unit sales, profits, and costs through the coordination of all restaurant operations.

Serve as liaison between franchise and corporate personnel.

Implement all corporate programs including POS, Customer Service and Training.

Train and supervise a staff of 20 to 80 employees.

August 1975 to April 1981

United States Navy Charleston, SC

Disbursing Clerk

Education

2012 Forsyth Technical College Winston-Salem, North Carolina

Certificate Supply Chain Management

2005 University of Phoenix Lansing, Michigan

MBA Business Administration and Human Resource Manag

1980 Charleston Southern University Charleston, SC

BS Accounting and Business Administration



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