Customer Service Administrative Assistant

Hillary L Howard

Email: ********@*********.***

Address:

City: Fort Mill

State: SC

Zip: 29715

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am looking to find a career where I can grow and learn. I enjoy setting the bar higher and higher to ensure customers and company are fully satisfied.

Educational Background:

High School Dipolma from South Piedmont Community College, Monroe NC 1/2001 to 5/1993 (Administrative Assistant)

High School Dipolma from Kings College, Monroe NC 1/2001 to 11/2012

Job History / Details:

Career Overview

OBJECTIVE: To obtain a position in the customer service field where my skills

and experience can be an asset to a company that offers growth potential

Core Strengths

Experience using SAP

Type 65 WPM, 10 key 18,000 KPH

Outlook, Word, Excel

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Active listening skills

Telecommunication skills

Work Experience

October 2009 to November 2012

KaVo North America Charlotte, NC

Repairs Customer Support

Entering repair orders, trouble shooting, and support using SAP

Providing top customer service for repairs department.

Created and maintained spreadsheet giving visualization to all staff.

Internal support to KaVo team (i.e sales, management)

Noticed by KaVo sales team for providing excellent service and support through nomination of peers

August 2006 to November 2008

Talent Tree (Pelton & Crane) Charlotte, NC

Customer Service

Pelton & Crane-

Entered parts orders from dealers and special markets using Man-Man system

Handled all incoming and outgoing calls and emails for parts request and inquiries

Provide high standard of service to customers as well as business partners Used and updated Matrix spreadsheet to monitor volume of lead time items.

April 2004 to July 2006

Diversified Telecom Charlotte, NC

Tele-Receptionist

Answer a multi-line computer phone system for an answering service company.

Receive, route, and deliver phone calls according to client's specifications

Responsible for obtaining accurate messages in a timely manner Ability to handle a high volume of calls, up to 300 daily

July 2001 to February 2002

Premier Resources (Honda Finance) Charlotte, NC

Accounts Receivable

Posting customer payment to appropriate accounts and preparing for deposit in to company account.

Responding to customer inquiries into payments or tickets linked to lease agreements through researching via DMV and other agencies

September 1997 to July 2001

BB&T Charlotte, NC

Proof Operator

Quickly and accurately use 10-key on proof machine to process daily work.

Held top operator for numerous months for speed and accuracy

Operate a proof machine to balance, validate, and encode transactions.

Verify and match tellers' receipts against customers' account (debits and credits).

Educational Background

South Piedmont Community College Monroe, NC

Diploma

Kings College Charlotte, NC

Diploma Administrative Assistant

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