Customer Service Manager

Frank Dunn

Email: ********@*************.***

Address:

City: Elk Horn

State: IA

Zip: 51531

Country: USA

Phone: 712-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.

Educational Background:

High School Dipolma from Iowa Western Community College, Council Bluffs IA 1/2001 to 12/2010 (Business)

Job History / Details:

Summary

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.

Highlights

Strong leader

Full service restaurant background

Customer-oriented

Supervisory skills

Proven sales record

Employee recruitment expertise

Hiring and training

Stable work history

Operations management

Adaptable

Experience

October 2011 to October 2012

Vittles Elk Horn, Iowa

General Manager

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed and maintained exceptional customer service standards.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Consistently obtained highest rating from the county health department.

September 2008 to August 2010

The Lunch Box Omaha, Nebraska

General Manager

Scheduled and directed staff in daily work assignments to maximize productivity.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Carefully prepared weekly payroll to keep up with projected revenue for the week.

Education

Iowa Western Community College Council Bluffs, Iowa

Business

Continuing education in restaurant management.

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