Manager Customer Service
Resume:
Heather Costantino
Email: abpiat@r.postjobfree.com
Address: **** *. ******* ***** *****
City: Austintown
State: OH
Zip: 44515
Country: USA
Phone: 330-***-****
Skill Level: Experienced
Salary Range: $55,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Heather Costantino
6361 E. Harvest Ridge Dr, Austintown, OH 44515
abpiat@r.postjobfree.com
BUSINESS MANAGER
Diligent and passionate professional with extensive years of experience in consistent demonstration of outperforming administrative and organizational skills. Recognized for optimizing moral enhancement, staff advancement, and team building. Armed with solid commitment and consistency in creating well-coordinated schemes to meet and exceed objectives and expectations. Goal-oriented, responsible, and adept at making strong recommendations. Proficient in Microsoft Office Suites such as Word, Excel, and PowerPoint.
AREAS OF EXPERTISE
Policies and Procedures Compliance
Strategic and Tactical Planning
Employee Supervision
Client Service and Relationship
Training and Development
Creative Thinking
PROFESSIONAL EXPERIENCE
Turning Technologies, Youngstown, OH 2010-Present
Account Executive
* Guarantee that clients have appropriate knowledge in using the software and hardware for productive execution through extensive travel to businesses in territory
* Created spreadsheets with key uses of technologies and existing companies that utilize the technology within a specific industry to provide potential clients with an initial return on investment
* Gathered information in a market analysis while assessing key factors behind market purchase where such technologies have the greatest impact during group discussions
* Boosted company revenue through cold calling, emails, trade shows, and customer service by taking charge of sales quota, lead generation, and prospecting
AT&T Mobility, Boardman, OH 2008-2010
Customer Service Area Manager
* Established and directed a team of eight managers to meet service metrics
* Effectively collaborated with managers in setting goals and standards; supervised and assessed calls to guarantee the accomplishment of quality service standards
* Took charge of all new employees in the call center alongside the team
* Provided support regarding customer escalations to determine solutions in meeting the needs of customers and the company
* Coordinated with union representatives in relation to disciplinary measures for a call center representative
* Closely conferred with the Work Force Management Team in facilitating accurate staffing needs
* Efficiently assessed training criteria and regulated neglected call center goals through coordination with the Training Department
* Gained recognition as the Environmental Health and Safety Coordinator and Strike Contingency Planning Manager for Boardman call center
* Distinguished and distributed awards for top-performing representatives to encourage excellence among staff as well as established bulletin board with employees` pictures for additional recognition by designing and building an Excel pivot table to monitor several metrics
* Earned recognition of Service Excellence Award at AT&T Mobility in 2008
Dobson Cellular Systems (Acquired by AT&T)/Cellular One, Boardman, OH 1997-2008
Retail Sales Manager II
* Assumed responsibility in overseeing seven retail stores in Ohio and Western Pennsylvania
* Trained seven store managers, accountable for sales quotes with phone, accessory, and feature sales
* Conceptualized and implemented cash management policies to secure company assets as well as managed loss prevention practice, including asset protection and physical inventory counts
* Proficiently identified store layouts, along with merchandising
* Created and discussed creative business plans to meet goals, forecast sales, and identify trends
* Presided over all aspects of interviewing, training, and terminating sales staff
* Earned commendation as the Top Retail Sales Manager in the North Region and was chosen for corporate Train the Trainer programs for Global System for Mobile Communications (GSM) launch and CAMEO Management program
* Productively sustained training performance levels with Lower North region employees once per quarter on sales standards and practices
* Achieved awards as the Manager of the Month, Dobson Cellular in 2007
OTHER EXPERIENCE
Lone Star Steakhouse & Saloon, Poland, OH 1996-1997
Front of the House Manager
EDUCATION
Coursework in Advertising Art and Studio Art, Youngstown State University Youngstown, OH
TRAINING
AT&T - Manager Academy
Dobson Cellular Systems - Leadership and Development Courses
AFFILIATION
Who`s Who of Professional Business People
ACTIVITIES
Chair, AT&T`s United Way Campaign - Increased donations by 40% during the second year in position
Co-Chair, United Way Campaign at Turning Technologies - Grew donations by 32%
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