Customer Service Office
Resume:
Objective: Obtain a position that will further enhance my acquired skills
and expertise.
Experience
Archcare Bronx, Bronx, NY
Medical Records Supervisor/ Activities Coordinator
o Organized and managed patients' health information data, ensured
enrollment and medical paperwork was accurate, verified accuracy and
accessibility and security of files. Responsible for electronic health
records (EHR) databases.
o Maintained data on patient safety, patterns of disease, and disease
treatment and outcome, communicated with physicians and other
healthcare professionals to clarify diagnoses or to obtain additional
information, codified patients' medical information for reimbursement
purposes.
o Implemented programs of activities tailored to the needs and
limitations of participants in adult day care settings, conducted safe
exercises and other physical activities. Organized and lead activities
such as group projects, parties, games and discussions.
o Assisted with carrying out each individual's program, regularly track
progress and stay aware of functional changes in clients, helping
programs accordingly.
Priority Advisors, Queens, NY
12/11 - 5/12
Office Manager
o Ensured office runs efficiently and cohesively, responsible for
arranging employee schedules and monitoring time clock. Formulated
reports on employees based on reviews for raises and promotions.
o Monitored employee's work progress and provided counseling to those in
need. Scheduled meetings with business partners who contribute their
products to the company.
o Responsible for maintaining all office supplies and supply orders are
made on time and supplies were put away in an efficient manner. Made
sure all the physicians, nurses, and receptionists needs are being met
to fulfill their duties.
Doctors Medical Group, Bronx & New York, NY
10/10- 12/11
Lead Receptionist Administrator
o Responsible for managing front desk, Answered phones, confirm,
rescheduled and cancelled appointments.
o Communicated all mail and deliveries to corporate office.
o Checked patients in/out clinic via EMR software. Verified all
insurance eligibilities, claims, prior authorizations, referrals, and
denials. Created incoming and outgoing referrals for specialists.
o Translated and assisted doctor in writing their provider and clinical
notes. Conducted reports on patients assigned to our physicians based
on insurance. Assistance to the elderly filling out paperwork, calling
transportation, and other services.
Real Estate Office, Bronx, NY
5/08-9/10
Formal Secretary
o Responsible for maintaining all office equipment, including copy
machines, faxes and postage machine and ensure all are were up to date
and functional. Handled all correspondence and rental inquiries.
Created and mailed out statements for tenants on a monthly basis.
o Organized office activities, upheld office supplies, and directed
mailing as well as e-mail. Provided excellent Customer Service to
tenants and clients.
Education
John Jay College of Criminal Justice, [in progress]
Skills
Proficient in Spanish, Skilled in Microsoft Office, Electronic records and
databases, Time management skills, Leadership skills, Accuracy and
attention to details, expert at booking travel, and assisting with managers
and executives.
Contact this candidate