Manager Customer Service

Lisa Solmon

Email: ********@************.***

Address:

City: Gulfport

State: MS

Zip: 39505

Country: USA

Phone: 228-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Bookkeeper / Office Manager with 19 years of experience in small business office management. Areas of expertise include general ledger, accounts receivable, accounts payable, payroll and related taxes, sales and use taxes, compliance with rules and regulations regarding doing business with the federal government.

Educational Background:

High School Dipolma from Phillips Jr. College, Gulfport MS 1/2001 to 6/1990 (General Business)

High School Dipolma from Harrison County, Gulfport MS 1/2001 to 11/2012

Job History / Details:

Summary

Bookkeeper / Office Manager with 19 years of experience in small business office management. Areas of expertise include general ledger, accounts receivable, accounts payable, payroll and related taxes, sales and use taxes, compliance with rules and regulations regarding doing business with the federal government.

Highlights

Administrative support

Attention to detail

Excellent communication skills

Opening/closing procedures

Computer proficient

Microsoft Word & Excel

Reports generation and analysis

Financial records and processing

POS systems

Cash handling accuracy

Client account management

Human resources

Compensation/payroll

Benefits administration

Regulatory compliance

Personnel records maintenance

Affirmative Action compliance

Payroll taxes

Sales & Use Tax

Accomplishments

Operations

Collaborated with multiple locations management to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including cash management, accounts receivable, accounts payable and customer service.

General Ledger

Full charge bookkeeping, financial reporting, many corporate taxes

Process Improvement

Oversaw implementation of new computer systems which resulted in more cost-effective operations.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Payroll

Processed payroll operations and entered data into cumulative payroll documents.

Experience

February 1993 to July 2012

Phillips Building Supply Gulfport, MS

Office Manager / Bookkeeper

Managed accounting operations, accounting close, account reporting and reconciliations.

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Complied with federal, state and company policies, procedures and regulations.

Communicated with customers, employees and other individuals to answer questions and explain information.

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

June 1990 to December 1992

United States Army

Material Storage & Handling Specialist

Honorable discharge

Education

1990 Phillips Jr. College Gulfport, MS

Certificate General Business

1989 Harrison County Gulfport, MS

GED General Education

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