Engineering Quality

JOAN A. BURTNER, B.S.E.,

M.S.E., Ed.D., CQE

Associate Professor of Industrial Engineering and Industrial

Management

Mercer University School of Engineering

Macon, Georgia 31207

*********@******.***

ABET

FORMAT RESUME Updated

January 2011

EDUCATION Ed.D., Instructional Technology and Distance Education,

Nova Southeastern University, 2001M.S.E., Engineering Management, Mercer University,

1993B.S.E., Industrial Engineering, Mercer University,

1991Ed.S., M.Ed., Guidance and Counseling, University of

Florida, 1971B.A., Psychology, University of Florida, 1969

APPOINTMENTS AT MERCER UNIVERSITYAssoc. Professor, Department of Industrial Engineering

and Industrial Management, School of Engr. (tenured),

Aug

2008 - presentAssoc. Professor, Mechanical and Industrial Engineering,

School of Engr. (tenured), Aug 2006 - Aug 2008Asst. Professor, Mechanical and Industrial Engineering,

School of Engr. (tenure-track), Aug 2000-July 2006Asst. Professor, Mechanical and Industrial Engr. (secondary

appt.), School of Engr., Sept 1999-Aug 2000Asst. Professor, Engineering Core, School of Engr.,

Sept 1993-Aug 2000 Instructor, Engineering Core, School of Engr., Sept

1991-Aug 1993Adjunct Instructor, School of Engr., Feb 1991-Aug 1991

OTHER PROFESSIONAL EXPERIENCE AND FUNDED PROJECTSData Analysis Consultant, Regency Hospital, 2009, 2010Qualitative Survey Design and Analysis, 2010, 2011Process Improvement Consultant, Piedmont Hospital 2006,

2007, 2009, 2010, 2011Quality Analyst, Mercer Engineering

Research Center (MERC), 2008-2010Quality Engineer, Bassett Furniture

Company, Macon GA 2004Internal Evaluator, W.M. Keck Engineering

Analysis Center, 2003-2005

Principal Investigator,

Engineering Information Foundation Grant, October 2003, EiF03.09:

A Retrospective Study of Freshman Engineering Attitudes and Persistence

Toward a College Degree ($10,000) Ford Motor Company Fund Grant, October, 2001 ($3,422

Ford) ($1,905 matching)Community Foundation of Central Georgia Grant, June

2001 ($8,600)AGL Resources Grant, March 2001, ($3,000) American Honda Foundation Program Grant, February 2001

($52,530)100 Black Men of Middle Georgia Grant, December 2000,

($9,600)Mercer Center for Community Development Grant, November

2000, ($6,200)American Honda Foundation Program Grant, November 1999

($49,967)Mercer Center for Community Development Grant, November

1999, ($3,400)University Research Office Faculty Incentive Grant,

Summer 1998 ($1,500)

COURSES TAUGHT, 1996 to Present:

ETM 591/ ISE

427, Reliability and Quality Assurance

ISE 491, Process

Improvement in Healthcare

ETM 627, Quality

Management

ISE

428, Quality Engineering

IDM

404, Industrial Management Case StudiesISE 352, Design of ExperiementsISE 327, Statistical Process and Quality Control IDM 355, Quality ManagementISE 288, Introduction to Industrial EngineeringEGR 312, Engineering Economy (course coordinator 1999-2002)EGR 252, Applications of Engineering Math (course coordinator

2001-present)EGR 105, Introduction to Engineering (course coordinator

1998-1999)EGR 106, Engineering Tools and TechniquesEGR 107, Introduction to Engineering Design (course

coordinator 1997-1999)EGR 108, Professional Practices EGR 120, Engineering EconomySCP 451, Self and World: A Case Approach to Issues

of Choice and Responsibility ISE 341, Statistical Quality ControlEGR 320, Probability and Statistics for Engineers EGR 311, Engineering EconomyEGR 101, Methods of Engineering IEGR 102, Methods of Engineering IIEGR 103, Methods of Engineering III (course coordinator

1996-1997)

PUBLICATIONS AND PRESENTATIONS, 1996-Present:

Burtner,

J. (2012). Design and Analysis of Open Response Surveys:

Lessons Learned IIE Healthcare Systems Process Improvement Conference

February 19, 2012.

Alvarez,

M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.

(2011). Effects of Outsourced

Nursing on Quality Outcomes in Long-term Acute-Care Hospitals". Journal of Nursing Administration.March 2011

Burtner,

J. (2011). "Introducing Healthcare Engineering into the

Undergraduate and Graduate Industrial Engineering Curriculum".

ASEE Southeast Conference Proceedings April 2011.

Alvarez,

M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.

(2011). Use of Outsourced

Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences",

Journal of Nursing Administration.February

2011

Bubacz,

M., Merali, A., Lackey, L., and Burtner, J. (2010). "Female

Engineers at Mercer University: Student Recruitment, Retention, and Faculty

Involvement."ASEE Southeast Conference Proceedings

Smith,

S. and Burtner, J. (2010). Beyond the DRG Utilizing Secondary

ICD-9-CM Codes for Data Analysis Poster presented at the Society for

Health Systems/American Society for Quality Conference and Expo

February 2010.

Alvarez,

M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L.

(2009). Outsourced Nurse

Utilization in Long Term Acute Care Hospitals and Patient Outcomes",

unpublished manuscript

Jenkins,

H. and

Burtner, J.

(2007). An Approach to Develop

and Measure Engineering Visualization in an Introductory Mechanics Course

using Computer-Aided Learning Modules. International Journal of

Engineering Education

23(1),

150-161.

Burtner,

J. (2005). The Use of Discriminant Analysis to Investigate the

Influence of Non-Cognitive Factors on Engineering School Persistence.

Journal of Engineering Education, July 2005

Burtner,

J. and Jenkins, H. (2005). The Use of Conceptual Quizzes to

Evaluate the Efficacy of Computer-Aided Engineering Modules in an Introductory

Mechanics Course. Unpublished Manuscript

Burtner,

J. and Moody, L. (2005). One Study Many Uses: Teaching Data

Collection and Analysis. Proceedings of the Institute for Industrial

Engineering Research Conference. CD-ROM.

Burtner,

J., Moody, L. and Schultz, S. (2005) Tying

Industry to Engineering Education: A Case Study on Developing an Academia/Industry

Relationship with an Emphasis on Benefits Accrued and Lessons Learned,

American Society for Engineering

Education Southeastern Regional Conference Proceedings. Industrial Division

Burtner,

J.(2005)

The Effect of EC2000 on Curricula Related to Professional-Practice Skills

Outcomes: A Case Study, American Society for Engineering Education

Southeastern Regional Conference Proceedings. Division

McIlwain,

H. Burtner, J., Dane, F. & Hensel, L. (January 2005). Girls'

Mathematics Skills and Attitudes Toward Mathematics, Science and Engineering

During a Summer Camp Experience for Minority Children . Unpublished

Manuscript

Burtner,

J. (2004) Critical-To-Quality Factors Associated With Engineering

Student Persistence: The Influence Of Freshman Attitudes, ASEE/IEEE

Frontiers in Education Conference Proceedings

Burtner,

J., Rogge, R D. and Sumner, L. (2004) Formative

Assessment of a Computer-Aided Analysis Center : Plan Development and

Preliminary Results, ASEE/IEEE

Frontiers in Education Conference Proceedings.

Moody,

L. and Burtner, J. (2004) Work

In Progress - Using User Experience Research to Develop Needs Assessment

Skills of Undergraduates, ASEE/IEEE

Frontiers in Education Conference Proceedings

Burtner,

J. (August 2004). Quality Report Macon Facility. Unpublished

Document.

Burtner,

J., Durre, C., and Smith, N. (2004). Application of Quality

Improvement Techniques to the Powder Coat Process, Proceedings

of the Institute for Industrial Engineering Annual Conference. CD-ROM.

Burtner,

J. (2004 ) Lean Six Sigma, Presented at the American

Society for Quality Middle Georgia Chapter May meeting, Macon, GA.

Burtner,

J. (2004 ) The

Adaptation of Six Sigma Methodology to the Engineering Education Enterprise, American

Society for Engineering Education Southeastern Regional Conference Proceedings.

Industrial Division

Burtner,

J. and Backer, G. (2004). A

Preliminary Investigation of Critical-to-Quality Factors Associated with

Student Persistence: Does Confidence Make a Difference? American

Society for Engineering Education Southeastern Regional Conference Proceedings.

Industrial Division

Burtner,

J. and Schultz, S. (2004) Educating

Engineers for the Information Age: How Exposure to Information Age Tools

in the Classroom Prepares Students for the Information Age American

Society for Engineering Education Southeastern Regional Conference Proceedings.

Industrial Division

Burtner,

Joan, Laura Brown, and Shelia Barnett.

(2003). The Effects of Lean at Rheem Manufacturing Company. Institute

of Industrial Engineers Lean Management Solutions Conference, Paper.

Brown,

Laura. and Joan Burtner. (2003). The Effects of Lean at One Middle

Georgia Industry. Institute of Industrial Engineers Lean Management Solutions

Conference, Presentation.

Barnett, Shelia

and Joan Burtner. (2003). The Use of Employer Surveys to Evaluate

Professional-Practice Related Skills in an Industrial Experience Program.

American Society for Engineering Education Annual Conference Proceedings.

Burtner, Joan and Shelia Barnett. (2003). A Preliminary Analysis

of Employer Ratings of Engineering Co-op Students. American Society for

Engineering Education Southeastern Regional Conference Proceedings. Industrial

Division.

Burtner, Joan and Renee Rogge. (2003). Case Studies in Management

Style and Leadership Roles of Faculty Advisors to Student Organizations.

American Society for Engineering Education Southeastern Regional Conference

Proceedings. Administrative Division.

Burtner,

Joan, Shelia Barnett, R. Radharamanan and Scott Schultz. (2003).

Industrial-Related Projects in the Upper Level Industrial Engineering

Curriculum at Mercer University. American Society for Engineering Education

Annual Conference Proceedings. Nashville, TN Session 3657.

Burtner,

Joan and Renee Rogge. (2003). Faculty Advisors' Management Styles

and the Development of Students' Leadership Capabilities. American Society

for Engineering Education Annual Conference Proceedings. Nashville, TN

Multimedia Session.

Barnett, Shelia, Joan Burtner, R. Radharamanan and Scott Schultz. (2003).

Bringing Real World Experiences into the Industrial Engineering Classroom:

From the Introductory Course to Senior Design. American Society for Engineering

Education Southeastern Regional Conference Proceedings. Industrial Division.

Burtner, Joan. (August 2002). A Continuous-Improvement Approach

to Increasing the Graduation Rate at a Private Comprehensive University:

Report of a Summer Research Initiative. Mercer University: Unpublished

document.

Burtner, Joan. (2002). Bringing Ethical Considerations and Contemporary

Issues into an Engineering Economy Course. American Society for Engineering

Education Annual Conference Proceedings.

McCreanor, P. T., Burtner, J. A., Mahaney, J. M., Palmer, J. P., and

Juang, J. (2002). Introducing Fundamental Technical Concepts in a

Freshman Design Course. ASEE/IEEE Frontiers in Education Conference Proceedings.

Burtner, Joan. (2002). The Ford/Firestone Controversy: A Lesson

in Problem Identification. American Society for Engineering Education

Southeastern Section Conference Proceedings.

McIlwain, H. Burtner, J., Dane, F. & Hensel, L. (February 14,

2002). A Comparison of Mathematics Education Outcomes for Elementary-school

Girls in Two Environments: A Single-sex Science-focused Experience and

Co-educational Engineering-focused Experience. Poster Presented at the

American Association for the Advancement of Science Annual Conference,

Boston MA.

Burtner, Joan. (2001). The Use of Quantitative and Qualitative

Measures to Evaluate a Summer Camp for Elementary School Girls. American

Society for Engineering Education Annual Conference Proceedings.

Burtner, Joan. (2001). Engineering, Technology, and Society: Increasing

the Dialogue Between Liberal Arts Majors and Engineering Students, American

Society for Engineering Education Annual Conference Proceedings.

Burtner, Joan. (2000). Teaching Freshman Students to Assess Team

Performance. American Society for Engineering Education Annual Conference

Proceedings, CD-ROM.

Burtner, Joan. (2000). The Use of Tiered Mentoring to Attract Girls

to Engineering. American Society for Engineering Education Annual Conference.

(Presentation only)

Burtner, Joan. (2000). Assessment in Engineering Education: A Review

of the Literature. American Society for Engineering Education Southeastern

Section Conference Proceedings, CD-ROM.

Burtner, Joan and Laura Moody. (1999). Increasing the Use of Collaborative

Learning Techniques in an Integrated Economics and Engineering Economy

Course. American Society for Engineering Education Annual Conference Proceedings,

CD-ROM.

Burtner, Joan. (1998). Using K'NEX to Stimulate Interest in Engineering

at a Summer Camp for Middle School Students. American Society for Engineering

Education Annual Conference Proceedings.

Moody, Laura and Joan Burtner. (1998). Using Collaborative Learning

Techniques to Integrate Economics and Engineering Economy at the Freshman

Level. American Society for Engineering Education Annual Conference Proceedings,

CD-ROM.

Burtner, Joan. (1997). Nine Years of Freshman Design Projects at

Mercer University. American Society for Engineering Education Annual Conference

Proceedings, Milwaukee, WI. Session 2553, CD-ROM.

Kelley, Benjamin, Joan Burtner and Allen Grum. (1996). An Experimental

Program to Enhance Retention of At-Risk Freshmen. American Society for

Engineering Education Annual Conference Proceedings.

PROFESSIONAL DEVELOPMENT ACTIVITIES, 1996-Present:Chief Proctor, Section 1525 American Society for Quality

(2006 to present)Chair, Section 1525 American Society for Quality (2005)

Manuscript

Reviewer, Journal of Engineering Education (2007, 2006, 2004) Program Evaluator, "An Advanced Engineering Analysis

Center to Enhance the Undergraduate Experience" funded by the W.M.

Keck Foundation (2003-2005)Principal Investigator, EiF03.09, "A Retrospective

Study of Freshman Engineering Attitudes and Persistence Toward a College

Degree" Chair, Industrial Engineering Division, ASEE-SE (2002-2004)Institutional Researcher, Engineering Information Foundation

Grant 98-4 (Perceptions vs. Performance: The Effects of Gender &

Ethnicity Across Engineering Schools) 1998, 1999, 2000, 2001FE Review Instructor, Engineering Economy, 1997, 1998,

1999, 2000, 2001, 2002, 2003

Session

Moderator, IERC 2005, Research in Engineering Education I

Session

Moderator, ASEE-SE 05, Integrating

and Emphasizing Liberal Arts and "Soft Skills

Session

Moderator, ASEE 03, Session 1392, Retention: Keeping the Women Students

Session Moderator, ASEE-SE 02, Industrial Engineering

Session 2 Session Moderator, ASEE 01, Session 2661, Liberal Ed

Across Cultures & Disciplines Session Moderator, FIE 97, Session S4E, Instructional

MethodsPeer Reviewer, FIE 97, ASEE 98, FIE 98, FIE 99, ASEE

99, FIE 00, ASEE 00, ASEE-SE 01, FIE 01, ASEE 02, ASEE-SE 03, ASEE 03Developer (with Associate Dean Dr. Guerry Backer),

Fall 1996 Faculty Forum: Advising Students for the Semester Transition

Course developer, SCP 451 (Engineering, Technology

and Society), 1996Course developer, Engineering Economy for Industry,

Brown & Williamson, 1997 Course developer, Engineering Statistics for Industry,

Brown & Williamson, 1997Director, ESCAPE Summer Engineering Camp for Teens

(1996,1997,1998,1999,2000)Director, Mercer TECH Engineering Outreach Program

(2000, 2001, 2002, 2003)Judge and Presenter, Georgia State Science and Engineering

Fair ( 2001)Competition Judge and Web Site Judge, Georgia BotBall

Competition, (2001-2002)

HONORS AND PROFESSIONAL RECOGNITION:ASQ Certified Quality Engineer 2005 - presentSchool of Engineering Teacher of the Year Award 1995-96School of Engineering Freshman Advisor of the Year

Award 1996-97, 1993-94Charter Member, Tau Beta Pi, Georgia Beta Chapter,

1992

PROFESSIONAL MEMBERSHIPS:Institute of Industrial Engineers, Senior memberHealthcare Information and Management Systems SocietySociety for Health SystemsAmerican Society for Quality, Senior member

ADDITIONAL DUTIES BEYOND TEACHING:

Member,

Promotion and Tenure Committee ( School of Engineering ) (2006-2008)Member, Curriculum Committee

(School of Engineering) (2008 - 2010)

Member,

Assessment Committee ( School of Engineering ) (2006-2008, 2001-2002)

Member,

Scholarship and Academic Standing Committee ( School of Engineering

) (2004-2005)

Member,

Safety Committee ( School of Engineering ) (2004-2005)Member, Equipment Committee (School of Engineering)

(2008-2010, 2004-2005, 2000-2001)University Assessment Council, 2003 to presentChair, Recruitment and Retention Committee (School

of Engineering) (2003-2004, member: 2002-2003, 1996-1997)Counselor, Mercer Society of Women Engineers, 2003

to 2007Faculty Advisor, Mercer Society of Women Engineers,

1992-2002Chair, Committee on Committees (School of Engineering)

(2001-2002, member 2002-2003)Member, Residential Learning Communities Task Force

(2002)Member, SACS Peer Assessment Team (University-wide)

(2001-2002)Member, SACS General Education Assessment Team (University-wide)

(2002)Member, Discrimination and Harassment Prevention Board

(University-wide) (1997-present)Member, Women’s Caucus Executive Board (University-wide)

(1998,1999) Member, Community Outreach Partnership Center Grant

Steering Committee(1998, proposal funded 1999) Member, School of Engineering Search Committee for

environmental engineering faculty (1997,1998) Member, School of Engineering Search Committee for

industrial engineering faculty (1997,1998,2000)Member, Search Committee for director of first year

programs/academic advising (University-wide) (1997)Faculty House of Delegates Executive Committee (1995)Faculty House of Delegates (member 1994, alternate

1993)

PORTFOLIO

RESUME (October 28, 2005)

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