Customer Service High School
Resume:
Shelley L. Howard
Utica, New York 13502
abpi59@r.postjobfree.com
Objective An entry level position in Graphic Design or Photography with opportunity for
advancement.
Education 2007, Mohawk Valley Community College, Utica NY
Advertising - Photography (AAS), 2007, GPA 3.7
2006, Mohawk Valley Community College, Utica NY
Graphic Communication: Graphic Design (AAS), 2006, GPA 3.6
1997, Oneida County BOCES, New Hartford NY
Advertising and Graphic Design
1997, Whitesboro High School, Marcy NY
NYS Regents Diploma
Career Related 2005, Hawthorne Hills, West Leyden, New York
Experience Freelance Graphic Designer
Advertisement Brochure; layout, design and electronic production.
2003, Becker Construction Services, Clinton, New York
Freelance Graphic Designer
Logo and Business card design; layout, design and electronic production.
2002-2003, Canticle Communication and Design, Utica, New York
Freelance Graphic Designer
Worked with a team of designers to help develop the layout and design of logos,
advertisements and websites for clients.
Work Experience 1999 Present, Bank of America, Utica, New York
Senior Priority Service Specialist
Started as a customer service associate and promoted within to loan specialist,
online banking specialist, and then Priority Services Specialist. Primary
responsibilities involve resolving complex customer issues and urgent requests.
I have held many rotational positions throughout the bank, predominantly in the
training department, the communications department and as oor supervisor.
I have also have attended multiple training classes to enhance my education and
skills, including courses at the American Institution of Banking.
Skills Graphic Design concept, layout and electronic production for print media and the
World Wide Web. Pro cient in foundation drawing and graphic arts technology.
Basic photography and darkroom skills. Excellent skills in digital photography.
Computer Pro cient on both Macintosh and PC platforms.
Experience Experienced in: Adobe Photoshop, Adobe Illustrator, QuarkXPpress, Adobe
InDesign, Microsoft Word, Microsoft Excel, HTML / CSS
Familiar with: Macromedia Flash, Microsoft PowerPoint, Dreamweaver
Honors and 2006, Awarded Dr. Spencer J. Roemer Scholarship
Activities 2006, Awarded Hattie Hilliard Memorial Scholarship
2006, Lambda Beta Chapter of Phi Theta Kappa International Honor Society
2005-2006, MVCC Photography Club
2002-2006, Presidents List and Vice Presidents list, MVCC
1997, Honor Roll, Oneida County BOCES
1994-1997, Honor Roll, Whitesboro Senior High School
Shelley L. Howard
1619 Sunset Avenue
Utica, New York 13502
abpi59@r.postjobfree.com
References Scott Selden
Assistant Professor
Mohawk Valley Community College
1101 Sherman Drive
Utica, New York 13502
abpi59@r.postjobfree.com
Cheryl Powers
Library Director
Mid-York Library System
45 Kellogg Avenue
Clinton, New York 13323
abpi59@r.postjobfree.com
Portfolio Portfolio may be viewed at: http://users.adelphia.net/~shelleyhoward
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