High School Customer Service

Polly Phillips-Nelson

Email: ********@*************.***

Address:

City: Russellville

State: AL

Zip: 35653

Country: USA

Phone: 256-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth, as well as an accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proved ability to cut costs and decrease staff turnover.

Educational Background:

High School Dipolma from Kaplan University, Davenport IA 1/2001 to 5/2005 (Crime Scene Investigation)

High School Dipolma from JTPA- Building Construction, Davenport IA 1/2001 to 11/2012

High School Dipolma from JTPA- Retail Sales, Davenport IA 1/2001 to 11/2012

High School Dipolma from Mount Hope High School, Davenport IA 1/2001 to 11/2012

High School Dipolma from Lawrence County Technical School, Davenport IA 1/2001 to 11/2012

High School Dipolma from Lawrence County Technical School, Davenport IA 1/2001 to 11/2012

High School Dipolma from, Davenport IA 1/2001 to 11/2012

High School Dipolma from Kaplan University, Davenport IA 1/2001 to 11/2012

High School Dipolma from Kaplan University, Davenport IA 1/2001 to 11/2012

High School Dipolma from Kaplan University, Davenport IA 1/2001 to 11/2012

Job History / Details:

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth, as well as an accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proved ability to cut costs and decrease staff turnover.

Core Qualifications

Staff development

Inventory control

Change management

.Salary structure/compensation analysis

Staff training

Supervision and training

Professional Experience

February 2009 to August 2012

Martin's Russellville Russellville, AL

Production Manager

Managed team of professionals.

Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .

Assisted co-workers.Checked the quantity and quality of received productsAssisted diners with seating as neededAccepted payment from customers and made change as necessary.

October 2007 to August 2012

Martin's Russellville Russellville, AL

Crew Member

.Consistently kept a clean and safe environment by adhering to all federal,

.Established and maintained open, collaborative relationships with the kitchen team

..Displayed a positive and friendly attitude towards customers and fellow team members

.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods

April 2008 to February 2009

Martin's Russellville Russellville, AL

Crew Trainer

.Responsible for daily set up of five stations

.Supervised and coordinated activities of cooks and workers engaged in food preparation

..Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

.Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food

..Performed dishwasher duties

.Stocked and rotated products, stocked supplies, and paper goods in a timely basis

July 2000 to March 2003

Pilgrim's Pride Russellville, AL

Ten Pound Meat Checker

.Check ten pounds of breast meat within two minute time frames

.To ensure that there are no bones, bruises, cartilages, or tendons on the meat

.To keep time checks for the two minute time frames

.Notify a lead person, or Supervisor of any defects

October 1999 to May 2000

Lawrence Place Assistant Living Russellville, AL

Cook

.Provided courteous and informative customer service in an open kitchen format

..Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving

.Followed proper food handling methods and maintained correct temperature of all food products

..Consistently produced exceptional menu items that regularly garnered diners' praise

.Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.

July 1997 to February 2000

Kentucky Fried Chicken Russellville, AL

Cook

.Displayed a positive and friendly attitude towards customers and fellow team members

..Cleaned and maintained a well kept area

.Persistently strove for continual improvement and worked cooperatively as a team member

.Correctly and safely operated all kitchen equipment in accordance with set guidelines

.Expert in final plate preparation with authentic presentation.

July 1997 to February 2000

Kentucky Fried Chicken Russellville, AL

Cashier

.Built and fostered a team environment

.Persistently strove for continual improvement and worked cooperatively as a team member

.Displayed a positive and friendly attitude towards customers and fellow team members

.Established and maintained open, collaborative relationships with the kitchen team

.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements

July 1997 to February 2000

Kentucky Fried Chicken Russellville, AL

Drive- thru

.Accepted payment from customers and made change as necessary

.Assisted co-workers

.Assisted diners with seating as needed

.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

.Cleaned bars, work areas, and tables

.Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

.Informed patrons of establishment specialties and features

October 1997 to May 1998

Food World Russellville, AL

Deli Worker

.Provided courteous and informative customer service in an open kitchen format

.Implemented and supported company initiatives and programs

.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements

.Followed proper food handling methods and maintained correct temperature of all food products

.Established and maintained open, collaborative relationships with the kitchen team

.Enforced appropriate work-flow and quality controls for food quality and temperature

November 1994 to February 1997

Hardee's Restaurant Russellville, AL

Break Manager

.Scheduled and directed staff in daily work assignments to maximize productivity

.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

.Minimized loss and misuse of equipment through proper restaurant supervision and staff training

.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions

.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines

.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality

. Walk-thru regularly to ensure stores efficiency

.Carefully prepared weekly payroll to keep up with projected revenue for the week

.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees

.Counseled and disciplined staff when necessary

.Consistently obtained highest rating from the county health department

May 1994 to February 1997

Hardee's Restaurant Russellville, AL

Biscuit Maker

.Used all food handling standards

.Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment

.Complied with scheduled kitchen sanitation and ensured all standards and practices were met

.Measured ingredients required for specific food items being prepared

.Maintained a professional tone at all times, including during peak rush hours

May 1994 to February 1997

Hardee's Restaurant Russellville, AL

Production

.Received frequent customer compliments for going above and beyond normal duties

.Assisted co-workers

.Cleaned and prepared various foods for cooking or serving

.Managed kitchen operations for high grossing, fast-paced fair concession kitchen

.Got food out in and timely manager

October 1995 to October 1996

FoodWorld Russellville, AL

Cashier

.Received and processed cash and credit payments for in-store purchases

.Shared product knowledge with customers while making personal recommendations

.Demonstrated that customers come first by serving them with a sense of urgency

.Worked as a team member to provide the highest level of service to customers

.Maintained friendly and professional customer interactions

July 1993 to May 1994

Jack's Family Restaurant Russellville, AL

Manager Trainee

.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions

.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines

.Developed and maintained exceptional customer service standards

.Ensured proper cleanliness was maintained in all areas of the bar and front of house

July 1993 to May 1994

Jack's Family Restaurant Russellville, AL

Biscuit Cook

To make the biscuits for the orders from scratch

February 1992 to May 1994

Jack's Family Restaurant Russellville, AL

Cook

..Assisted co-workers

.Cleaned and prepared various foods for cooking or serving

.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

.Managed kitchen operations for high grossing, fast-paced fair concession kitchen

.Responsible for daily set up of five stations

July 1993 to February 1994

Jack's Family Restaurant Russellville, AL

Cashier/Drive-thru

.Accepted payment from customers and made change as necessary

.Assisted co-workers

.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

.Cleaned bars, work areas, and tables

.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash

June 1991 to October 1992

Golden Poultry Russellville, AL

Wing Cutter

.Helped achieve company goals by supporting production workers

.Maintained proper stock levels on a line

.Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance

June 1986 to March 1988

Party Pack #5 Littleville, AL

Cashier

.Received and processed cash and credit payments for in-store purchases

.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments

.Placed special merchandise orders for customers

.Shared product knowledge with customers while making personal recommendations

.Demonstrated that customers come first by serving them with a sense of urgency

.Worked as a team member to provide the highest level of service to customers

.Maintained friendly and professional customer interactions

Education

2005 Kaplan University Davenport, Iowa

Certificate Crime Scene Investigation

.[3.98] GPA

.Dean's List each Semester

.Coursework in Emergency Preparedness

.Finger Printing

.First Responders

.Dusting for fingerprints

1991 JTPA- Building Construction Russellville, AL

Cerificate Construction

.Brick laying,Paving driveways

.Electrical wiring,Drywall installation

.Painting,Plumbing

1986 JTPA- Retail Sales Muscles Shoals, AL

Certificate Retail sales

.Trained to order inventory stock

.Cash registers

.Office phone systems

.Buying and selling merchandise

1982 Mount Hope High School Mount Hope, AL

High School Diploma Courses Required

.Courses Required

. Algebra

.Biology

.College English

1982 Lawrence County Technical School Moulton, AL

Certificate BOE-Secretarial I

.Shorthand

.Type Fundamentals

.Office phones, and fax systems

.Answering machines,adding machines, and copiers

.Filing and record keeping

1981 Lawrence County Technical School Moulton, AL

Certificate Drafting I

.Floor Plans, Blue Prints

.Foundations,Structures

. Measurement, Designs, and Layouts,

Select One

Kaplan University Davenport, Iowa

Associate of Applied Science Forensic

.Studied evidence handling, and autopsies, determining what caused a death, what chemicals, were used, as well as what type of weapons, and the exact time of death.

Kaplan University Davenport, Iowa

Associate of Applied Science Criminal Justice

Studies were law enforcement, and any and everything dealing with law, drugs, deaths, first responders, murders,etc.

Kaplan University Davenport, Iowa

Associate of Applied Science Forensic

.Studied evidence handling, and autopsies, determining what caused a death, what chemicals, were used, as well as what type of weapons, and the exact time of death.

Affiliations

Took self study training programs.

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