Customer Service High School

Theresa Stevens

Email: ********@*********.***

Address:

City: Utica

State: MS

Zip: 39175

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a very dedicated, dependable, highly motivated, hard working employee. I prefer to see things through and see that they are done properly. I always strive to do an amazing job in whatever I undertake. I love the feeling of something being accomplished and accomplished right. In a letter of recommendation from Danny Montgomery, University Registrar USM wrote, "Theresa demonstrated extraordinary poise and was thorough and dedicated to her job. this has continued as she has handled this very demanding position with confidence and professionalism that someone of her age and experience normally does not possess. She is dependable, highly motivated, and has a very pleasing personality. She has good "people" skills, and is a very quick learner." So as you see, when I take on a position, it is more than a job to me. It is an outward projection of who I am, and I take it that very seriously.

Educational Background:

High School Dipolma from The University of Southern Mississippi, Hattiesburg MS 1/2001 to 8/1995 (Office of Administration)

High School Dipolma from Hinds Community College, Hattiesburg MS 1/2001 to 11/2012

Job History / Details:

Career Overview

I am a very dedicated, dependable, highly motivated, hard working employee. I prefer to see things through and see that they are done properly. I always strive to do an amazing job in whatever I undertake. I love the feeling of something being accomplished and accomplished right.

In a letter of recommendation from Danny Montgomery, University Registrar USM wrote, "Theresa demonstrated extraordinary poise and was thorough and dedicated to her job. this has continued as she has handled this very demanding position with confidence and professionalism that someone of her age and experience normally does not possess. She is dependable, highly motivated, and has a very pleasing personality. She has good "people" skills, and is a very quick learner."

So as you see, when I take on a position, it is more than a job to me. It is an outward projection of who I am, and I take it that very seriously.

Skill Highlights

Attention to detail

Filing and data archiving

Scanning & Indexing

Meets/exceeds goals

High customer service standards

Dedicated to process improvement

Strong problem solving ability

Leadership/communication skills

Self-motivated

Customer-oriented

Quick learner

Computer proficient

File/records maintenance

Proficient with Microsoft Office Suite

Professional Experience

August 1995 to January 2006

Hinds Community College Raymond, MS

Network Administrator & Software Support

Full-time Network Administrator & Software Support. Duties included installing computer and imaging system software, processing applications for transferring students, posting other college transcripts to the Hinds transcript, administered to students on a one-to-one basis, assisted in answering an 11 line phone system, generated attendance audit for the State Board and processed attendance audits for all six campuses for the State Board, DSO for international students and member of the International Committee, scanned and index applications, transcripts, ACTs, SATs, etc. Assist other employees with there duties when necessary. Part-time student worker in the Admissions Office from 1990-1994.

July 1994 to August 1995

The University of Southern Mississippi Hattiesburg, MS

Readmission Clerk Senior

Full-time Readmission Clerk Senior. Full-time night student. Duties included evaluating CLEP and Advanced Placement, posting Mississippi Community College course work to the USM transcript, readmitting former students into USm, advising students on a one-to-one basis, and posting suspension clearances to the computer. Part-time student worker in the Admissions Office from 1993-1994

April 1989 to May 1992

Sunflower Utica, MS

Cashier Office Assistant

Part-time Cashier and Office Assistant. Duties included disbursing cash, pricing products, calculating time cards for the employees, stocking shelves of products, and managing main office.

Education

1995 The University of Southern Mississippi Hattiesburg, MS

Bachelor of Science Office of Administration

Received a Bachelor of Science degree in Office of Administration on August 4, 1995. Overall GPA 3.32/4.0, GPA in major 3.8/4.0

1992 Hinds Community College Raymond, MS

Associate of Arts

Received an Associate of Arts in May 1992. Cum GPA 3.11/4.0. Member of Phi Theta Kappa Alumni Association.

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