Jessica Jasper

Email: abpi19@r.postjobfree.com

Address:

City: Columbus

State: OH

Zip: 43223

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 12 years client interface experience.

Educational Background:

High School Dipolma from Franklin Heights High School, Columbus OH 1/2001 to 5/2010 (Diploma)

High School Dipolma from Franklin Heights High School, Columbus OH 1/2001 to 11/2012

Job History / Details:

Summary

Highly enthusiastic customer service professional with 12 years client interface experience.

Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Opening/closing procedures

Telephone Skills

Microsoft Products

Courteous demeanor

Markdown/promotional procedures

Customer service expert

Telecommunication skills

Adaptive team player

Visual merchandising proficiency

Critical thinker

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Fielded and processed up to 55 calls per day.

Documentation

Drafted documents for internal meetings.

Supervision

Supervised team of three staff members.

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Creative Problem Solving:

Resolved product issue through consumer testing.

Experience

April 2012 to 11/14/2012 12:00:00 AM

Teleperformance Columbus, Ohio

Call Center Agent

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

October 2011 to April 2012

Giant Eagle Grove City, Ohio

Cashier/Grocery Clerk

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.

July 2011 to October 2011

Panda Express Gahanna, Ohio

Counter Lead

Managed team of 9 of professionals.Reduced and controlled expenses by monitoring the products we sold.Served as mentor to junior team members.Accepted payment from customers and made change as necessary.Apportioned and served food to facility residents, employees, or patrons.Assisted co-workers.Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaCleaned and prepared various foods for cooking or servingCleaned up spilled food, drink and broken dishes, and removed empty bottles and trashManaged kitchen operations for high grossing, fast-paced fair concession kitchen.Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.Up-sold additional menu items, beverages and desserts to increase restaurant profits.

February 2008 to July 2011

Giant Eagle Grove City, Ohio

Cashier/Prepared Foods Clerk/Frozen Foods Backup Lead

Executed cash transactions quickly and accurately.Greeted all customers.Oversaw overnight store operations, including staff assignments and production lists.Delegated tasks to team members to optimize productivity.Handled products and equipment in accordance with safety and sanitation guidelines.Directed and managed all functions of the dairy, frozen,Conducted price checks for cashiers and service clerks.Handled resets according to schedule, including deleted and new merchandise.Ordered and shelved weekly sale items for customers.Built attractive holiday and seasonal displays for merchandising program.Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.Checked out customers and bagged items quickly.Safely operated manual and electric pallet jacks.Praised by management for being a fast and efficient worker, requiring little supervision.Organized and positioned product cases in produce warehouse and walk-in cooler.Sliced, served and packaged specialty meats, salads and cheeses.Broke down heavy pallet loads of cases, boxes and bags.Arranged and stocked department displays. and bakery departments.

May 2002 to February 2008

Jess' Gardening and Dog Watching Columbus, Ohio

Owner

I owned and operated my own business out of German Village. I scheduled the days I worked and decided what clients to take on. I took care of dogs while people were away and I managed gardens for the German Village House and Garden Tour.

May 2000 to February 2008

Columbus Metropolitan Library Columbus, Ohio

Head Volunteen/Homework Help Center Aide

I volunteered in the library at the age of 8. By the age of 9 I was in charge of the Summer Reading Program. I would schedule people to work shifts where they would sign kids up for the program. I also would plan events and programs that would occur at the library. In the year 2007 I became a homework help center aide. I assisted kids in a tutoring program after school. We gave kids a place to go for help in a run down neighborhood. I worked both of these jobs until February of 2008 when I obtained a job at Giant Eagle.

Education

2014 Columbus State Community College Columbus, Ohio

Associate of Science Paralegal

Coursework in Hospitality Administration

Dean's List Academic Achievement Award 2010-2012

Coursework in Food Preparation and Kitchen Management.

I switched my major from Restaurant and Food Service Management to the Paralegal field.

I do have a lot of experience in Restaurant Management Classes.

2010 Franklin Heights High School Columbus, Ohio

High School Diploma Diploma

Member of Poetry Club

Member of Student Council

Member of National Honors Society

Top 15 all 4 Years

Graduated Top 3 percentage of class

3.95 GPA

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