Craig D. Wilson, MS, PMP, CSM
*** ****** ** *** *****, Suite E350
San Clemente, CA 92673
Telephone/Facsimile: 949-***-****
E-mail: abphyi@r.postjobfree.com
Web Site: www.matincor.com
Summary of Qualifications
IT executive consultant with extensive experience in project, staff, operations, and process management.
Utilizes senior and executive level management experience gained as an employee of several Fortune 500
companies followed by a decade of consulting experience to help clients successfully meet the challenges of
today's fast-paced and demanding IT environment. Experienced in all aspects of the discipline including
strategic planning and finances, program and project management, requirements engineering, software
development, package implementation, infrastructure & operations, configuration management, data
telecommunications, etc. Particularly strong in building teams that will continue to succeed in future
endeavors and in bridging the communication gaps between IT & business and technologists & management.
Project Management Professional (PMP) and Certified Scrum Master (CSM) actively involved with several
Orange County professional organizations. A frequent lecturer on management and methodology disciplines.
A graduate degree in Management Science is supplemented with additional post-graduate work at UCLA s
Anderson School.
Clients have included large corporations such as PacifiCare (United Healthcare), TDWaterhouse
(TDAmeritrade), Capital Group, and Behr Processing Corporation. Also worked with smaller financial
services and insurance companies, and a start-up developing specialized GPS applications.
strategic planning and project management interim management, staff
project portfolio especially project recovery development, process
management of mission critical projects improvement
Professional Experience
Independent Management Consultant (2000 to present)
A representative sampling of services provided to clients:
Project management
For a financial services company managed a program consisting of eight projects and teams focused on
restructuring the network configuration, improving network security, and defining new standards. Also
oversaw server consolidation and virtualization projects.
For a leading electronic brokerage firm; acting as the senior project manager, guided the successful
implementation of a multi-national wireless e-commerce project which provided brokerage and
investment research services via web-enabled mobile phones and wireless computing platforms.
Directed enhancements to web-based B2B application delivering brokerage and portfolio management
functionality to financial services companies.
For a national health insurance company; directed two enterprise-level projects as part of a strategic
organizational effort to restructure the corporation s core information systems. Responsible for
coordinating the efforts of multiple teams across several organizational structures as well as outside
vendors. The projects included:
An enterprise-wide financial planning and forecasting system providing sophisticated desktop
tools for robust data manipulation at the department level with a centralized database for
multiple levels of consolidation and reporting.
A pricing and underwriting system to enhance product modeling and ability to predict
profitability across markets and products.
For a small, privately held financial services company; guided the recovery of a mission-critical project
developing a commercial web-enabled financial services application. Project included offshore
development staff. Technologies utilized included: SQL Server, Visual Basic, XML, HTML, and Active
Server Pages.
Provided project and requirements management services to an organization developing a commercial
Location Based Services product which allowed consumers to use cell phones to track GPS-enabled
devices. Technology based upon web service design allowing integration with third parties in a Service
Oriented Architecture (SOA). Utilized J2ME, SOAP, XML, Linux, and MySQL.
Process and organizational development
For a multi-national financial services company; developed and documented a complete customized
software development methodology based upon Object Oriented Analysis/Design and Agile software
development techniques. Mentored staff in application of processes including:
Established an Office of Project Management (PMO) and directed project management staff
Provided formal training in Object Oriented Analysis and Design with the Unified Modeling
Language
Coached recently promoted staff in Configuration Management and Quality Assurance
practices
As advisor to executive management team, provided guidance on issues dealing with organizational
structure, staff development, and strategic planning.
For a national health insurance company; provided a formal evaluation of the organization s system
development methodology alignment with Sarbanes-Oxley requirements.
Consulted with executive management of a company transitioning from a start-up to a growth model.
Assisted in development of an organizational structure allowing scalable and flexible growth.
For a regional health insurance company; advised project and functional line managers in tools and
techniques for managing teams using agile processes.
Functional management
For a major health insurance company; as acting QA Test Manager oversaw the planning and execution
of a system-wide regression testing effort to evaluate the organization s readiness to support the new
Medicare Part D prescription programs. Assisted the organization in the establishment of formal test
management processes. Technologies utilized included: Mercury Interactive Quality Center, IBM
iSeries and WebSphere
For a multi-national financial services company; helped establish a Quality Assurance team to support a
custom software development group. Included developing services, building a team, and mentoring a
newly promoted manager.
Staff development:
For a regional health insurance company; provided training for business analysis staff in the discovery
and management of requirements supporting agile development methodologies (Microsoft Solutions
Framework for Agile, Scrum). Training was followed with several months of coaching staff in the
practical applications of these techniques.
Board positions
Board member for Southern California Coalition Technology Conference (Southland Technology
Conference) (2007, 2008)
Board member for International Institute of Business Analysis (2008-2009)
Board member for Southern California Quality Assurance Association (2008)
Project Management Institute, Orange County, CA
Instructor: PMP Certification Examination Preparation course.
Instructor: An Introduction to Object Oriented Analysis and Design with UML
Cendant, Mission Viejo, CA (1998 to 1999)
Director
Executive level manager responsible for Project Management and Systems Analyst teams. Also responsible
for formal Software Engineering Process Management and staff training. Led multiple teams developing
large-scale applications utilizing n-tier distributed architectures. Systems were developed utilizing Use Case
and Object Oriented analysis, design, and development techniques. Staff of 35. Acting head of division in
special circumstances with a staff of 125+.
Directed large (1,000+ man-month) application development effort utilizing Java, Microsoft Visual
Basic, Transaction Server (MTS), Internet Information Server (IIS) and SQL Server. Project involved
porting separate legacy client/server and mainframe applications to a distributed n-tier application
providing access to a consolidated data warehouse.
Spearheaded implementation of formal project and development disciplines which led to reduced
development time and improved product quality through the use of consistent plans, repeatable
processes, reusable design models, and controlled system promotions.
Negotiated annual IT budget and project schedules with client s executive management including the
CFO and CEO.
Re-architected project cost tracking controls. Provided financial management for the division including
budget planning and control, time tracking, and cost allocation for multiple clients. Annual operating
budget of nearly $15 million.
SEI Information Technology, Los Angeles, CA (1997 to 1998)
Lead Consultant
Senior level consultant with national firm specializing in development of core business systems for Fortune
500 companies. Responsibility for management consulting in the areas of project and process management.
Cendant. Initiated development and implementation of a formal Process Management effort focusing
on application development and project management methodologies. Assignment included increasing
management responsibility within Cendant leading to a permanent position with the company.
Sony Pictures. Re-engineered Material Resource Planning function for the video distribution unit.
Project involved the evaluation and selection of a commercial material resource planning software
package.
UCLA Medical Center, Los Angeles, CA (1996)
Manager, Network Services
Senior telecommunications IT officer for the Medical Enterprise including UCLA, Neuro-Psychiatric, and
Santa Monica Hospitals and the UCLA School of Medicine. Led design and implementation of a state-of-
the-art enterprise-wide data network serving nearly 10,000 nodes. Staff of 20.
Developed technical strategy to meet the needs of a rapidly expanding organization. Defined
telecommunications service models based on service level agreements, project management standards,
pre-negotiated pricing, and out-sourced support contracts.
Negotiated service contracts with telecommunications and network service providers. Re-negotiated the
GTE Sonet/ATM contract saving the enterprise nearly $300,000 over the five year life of the contract.
Led strategic development of manageable, scaleable, and redundant network based on latest industry
standard architectures including ATM, switched Ethernet, Frame Relay, and ISDN. Coordinated the re-
design and implementation of a fully managed network for Santa Monica Hospital including remotely
managed workstations and network infrastructure.
MCA\Universal City Studios, Universal City, CA (1989 to 1996)
Associate Director, Network Planning and Administration (1995 to 1996)
Managed migration to a multinational data network. Directed project managers, set project priorities,
assigned resources, and ensured that systems fit the strategic plan for a global data network.
Defined technical strategy to meet growing needs of highly diverse organization. Evaluated and
implemented high-speed data transmission methods including ATM, Switched Token Ring, Frame
Relay, and ISDN.
Led conversion of MCA data network from domestic, legacy architecture to an international Wide Area
Network providing full service access to eight new international offices. Expanded and enhanced
domestic offices including the campus area network at the Studio.
Manager, Studio Division Systems (1989 to 1995)
As division s senior Information Officer, responsible for planning, design, and implementation of
applications for the Studio Division. Directed activities of project managers including setting project
priorities, assigning resources, and ensuring that projects met time and budget constraints as well as user
expectations. Staff of 20.
Developed technical strategy to address needs of 48 diverse business units utilizing a variety of
technologies and computing platforms. Coordinated the implementation of numerous business-unit
specific custom and packaged applications and integrated them with a centralized financial system.
Several systems required heavy use of bar-coding and scanning technologies.
Reengineered the business process for order entry and consolidation. Migrated Studio from manually
intensive order entry and billing system to a highly automated process that reduced invoice creation time
from weeks to days resulting in significantly improved cash flow.
Agent of change converting division s reliance on expensive custom developed applications to use of
cost effective, off-the-shelf packaged solutions. In one case, implemented a single package which
replaced several maintenance-heavy custom applications. This acquisition saved the Studio over
$100,000 and eliminated need for a full-time support staff position.
Security Pacific National Bank, Los Angeles, CA (1981 to 1989)
Filled a variety of positions in several IT departments with increasing staff, project, and financial
responsibility starting as a Programmer and rising to the level of senior project manager with the title of Vice
President.
Education
Certified Scrum Master
Scrum Alliance
Project Management Professional Certification
Project Management Institute, Orange County
Managing the Information Resource
UCLA Executive Management Seminar, Anderson School Executive Education
University of California, Los Angeles
Master of Science, Management
California State University, Northridge
Bachelor of Science, Accounting and Marketing
California State University, Los Angeles