Customer Service Medical

Full time job (office/customer service) (Salem, nh area)

Date: 2012-11-13, 12:29PM EST

abphy2@r.postjobfree.com

Good afternoon employers,

I am looking for full time work in an office setting. Was recently laid off and need to start working ASAP please review my resume and if I match what you are looking for please contact me by email.

Kimberly A. Gynan

Salem NH 03079

abphy2@r.postjobfree.com

OBJECTIVE

Obtain a position that will allow me to utilize my skills and past experience to benefit a well respected and growing organization.

SKILLS:

* Microsoft Word, Excel, Power Point * General office equipment * IDC-9 Coding * GE Centricity

* Customer Focus * Data Entry * ADP Payroll * Elegence Software

* Effective Communicator * Multi Line Phone

* Fox pro Administration * Team Oriented

* Continuous Learner

EXPERIENCE:

2011-2012 CIL Metal Finishing- Lawrence, MA

Contract Review/ Office

Responsibilities included reviewing all incoming jobs that need to be released for production

Trained to review all Mil spec for plating, painting. I am lead person to release new jobs for production Also cover answering phones, directing calls to the appropriate person, Billing invoices, filing,

mail sorting

.

2007-2009 Branch Medical Associates - Methuen, MA

Receptionist / Front desk

Responsibilities included but not limited to checking in and out of the daily pts, Verifying eligibility. Arraigning all appointments, testing and labs. Answered multi line incoming calls for the whole practice. Covered for medical records as needed and also covered for the billing person when needed.

2004-2007 Injured Workers Pharmacy- Methuen MA

Customer Service Coordinator

Responsible for contacting all referrals that come in via fax, Internet, mail and phones to explain to the patients how the pharmacy works. Continuously following up with referrals to get patients enrolled into the pharmacy by utilizing the Sandlers Selling Techniques. Provide excellent customer service to patients on a Dailey basis. Responsible for entering new clients and making sure all the information is accurate and double checking my work to minimize errors. Maintaining and building a relationship with Sales reps, by following up with them on a daily basis regarding there referrals and referral sources (IE: Doctors, Patients, and law firms) occasionally assist teammates with there work, by calling on their patients and following up on there claims and patient prescriptions. Continue to verify my reports on a daily basis to make sure follow ups and to-dos are in place. Successfully shipped out 80 to120 patients a month.

2000-2003 Mariner Health Nursing & Rehabilitation- Methuen, MA

Payroll/Benefits Coordinator

Responsibilities included processing Bi-weekly payroll for 140 employees, Workers Compensation, Human resources and acted as a back up to the bookkeeper.Also filled in for the scheduling coordinator to make shift changes on a daily basis. Lead chair person for the safety committee, crossed trained in all aspects of the administration office also in charge of residence trust fund as well as personal funds. Handled ordering supplies on all medical needs such as Bandages, gloves all medical cart not medications.

1991-2000 Valley Medical Associates- Methuen, MA

Accounts Receivable, Billing Clerk, Medical Records

Responsibilities included daily reception receipts, ICD9 coding Knowledge of Millbrook ( Which is GE Centricity) problem solving insurance and billing concerns as well as customer services calls Acted as back up for administrator secretary with answering calls and scheduling for the administrator and medical director. Cross trained in medical record and correspondence

References available upon request

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