Customer Service High School

Lenda Brown

Email: ********@************.***

Address:

City: Huntsville

State: TX

Zip: 77340

Country: USA

Phone: 936-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in the customer service field who needs top-level support.

Educational Background:

High School Dipolma from Marlin High School, Marlin TX 1/2001 to 5/1987 (major/minor)

High School Dipolma from Mcclennen Community College, Marlin TX 1/2001 to 11/2012

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company in the customer service field who needs top-level support.

Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Team liaison

Attention to detail

Meeting minutes

Staff motivation

Employee training and development

Filing and data archiving

Core Accomplishments

Operations

Collaborated with city departments to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including planned all training and travel for staff

Maintained Offender records and re-filed records in proper sequence to maintain organization and up-to-date paperwork information

Investigated and analyzed citizen complaints to identify and resolve issues.

Scheduling training, answering questions and processing paperwork.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Maintained status reports to provide management with updated information for offender and citizen records

Successfully trained dispatchers in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 6 communication officers

Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Professional Experience

October 2011 to July 2012

Shillingburg Family Temple, Texas

Night Attendant

Personal overnight attendant, provided night security

July 2009 to March 2010

Marlin Municipal Court Marlin, Tx

Court Administrator/ Court Clerk

Provided efficient customer service to the public

Maintained incoming and outgoing calls for busy court office

Organized court dates

Prepared prosecutor's complaints and subpoenas

Collected court fines

Assisted judge in court on court appearance dates

Scheduled jury trials for adults and teens

Prepared warrants/capiases

Prepared monthly reports for Department of Public Safety

April 2008 to October 2008

Falls County Sheriff Department Marlin, Tx

Dispatcher

Provided efficient customer service to citizen complaints

Data entry into TCIC /NCIC

Dispatched calls of service to deputies

November 2007 to February 2008

Dayton Police Department Dayton, Tx.

Dispatch Supervisor

Assisted in all areas of Police Dispatch work including data entry, receptionist duties, file organization, research and development.

Dispatched calls of service

Scheduled Dispatcher training

Supervised dispatchers

March 2000 to October 2007

Marlin Police Department Marlin, Tx

Dispatch Supervisor/ Sex Offender Officer

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Supervised 6 to 7 full and part-time dispatchers

Trained and certified dispatchers

Submitted uniform Crime Reports to DPS

Served as the departments Terminal Agency Coordinator

Maintained the Sex offender registry, registered sex offenders

Scheduled drug, physical, and physiological testing for officers

August 1999 to April 2000

Waco Police department Waco, Texas

Communications Officer

Switchboard operator

Main call-taker (dispatched calls of service to Animal Control)

Data entry clerk, entered data intoTCIC/NCIC

Dispatched calls of service to Law enforcement Officers and County Officers

Education

1987 Marlin High School Marlin, Tx

High School Diploma major/minor

Mcclennen Community College Waco, Tx

expected graduate date 2014 Criminal Justice

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