Manager Sales

lisa dailey

Email: abphvv@r.postjobfree.com

Address: **** *** ****** **

City: Suffolk

State: VA

Zip: 23432

Country: USA

Phone: 757-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LISA M. DAILEY

1073 Bay Breeze Drive Suffolk, VA 23435 757-***-**** abphvv@r.postjobfree.com

STORE MANAGER

Improving store operations and driving increased revenue

Store Operation

Sales

Credit

Customer Service

Retention

Human Resources

Profit and Loss

Inventory

Expense Management

Store Presentation

Merchandising

Staff Development

Award-winning store manager recognized for superior performance in operations, revenue, employee development and customer satisfaction. Able to mentor team to excellence and promotability. Significant expertise in high-growth retail environment. Strong ability to adapt to extenuating circumstances and drive revenue, regardless. Innovative problem solver. Adept at traffic and merchandise trend analysis optimizing customer experience and maximizing profits.

Willing to relocate

PROFESSIONAL EXPERIENCE

Macy's

Vice President Store Manager, Hampton, VA; Wilmington, NC; Norfolk, VA 2002-Oct 2011

Directed up to nine department managers leading full-store operations for stores ranging from $12 million to $15 million in annual sales. Moved to new locations based on ability to motivate personnel and grow revenue. Collaborated with area store managers to ensure cohesive operations and ongoing improvements for territory stores. Partnered with visual and merchandising teams enhancing displays, signage and merchandise placement encouraging sales.

Location specifics:

Assumed manager role for Hampton, VA store during major mall renovation. Took annual sales from $8 million to $12 million in two years after five-year mall renovation - currently planned to be $15 million store. Additionally, oversaw $5 million store renovation while maintaining store hours and merchandise accessibility. Built customer loyalty and reduced staff stress with concise, meaningful communication during mall and store restoration.

Recognized as "extreme growth store" by corporate offices receiving special consideration for stock, events and merchandise promotions.

Expanded men's department business by 45% in 2010 and on track for projected 24% increase in 2011.

Achieved highest customer satisfaction rating in 83-store region in 2010 and attained #1 ranking, of 800 stores, nationwide, for customer satisfaction and performance to plan in 2009, shoring up company performance in a down economy.

Moved to Wilmington, NC store, taking over leadership of new location. Managed transition after location sale to Belk's chain. Reinforced third-party stock liquidator activities while pumping up employee morale during progression to new owners and management.

Promoted to Norfolk, VA store manager, assuming leadership of 30-year-old location. Evaluated buyer preferences and adjusted merchandising to meet customer demand. Earned city distinction as "the place" for urban wear developing regular, loyal customer base with responsive merchandising.

General management accomplishments:

Interacted with customers and associates daily. Identified opportunities and implemented improvement plans. Watched consumer buying trends and tailored assortments to suit store demographics. Boosted sales reducing markdowns and need for slow-moving merchandise liquidations.

LISA M. DAILEY

PAGE 2 757-***-**** abphvv@r.postjobfree.com

PROFESSIONAL EXPERIENCE, CONTINUED

Supported loss-prevention team in effective shrinkage prevention and theft reduction measures. Superintended twice-annual physical inventories, researched anomalies and pinpointed opportunities to reduce losses.

Managed weekly activities to budgeted selling and non-selling hours. Assigned flex team personnel to ensure budget-hour compliance, timely project completion and effective event coverage. Worked multiple shifts, personally assessing store traffic patterns, and adjusted staff hours providing optimal coverage for peak hours.

Coached, one-on-one, underperforming staff and brought up to standard. Recognized promising sales associates and mentored to greatest potential. Supported corporate succession plan with effective employee development and guidance.

Worked closely with one assistant manager. Under mentorship: attained department manager within first year, reached top performing sales manager and rapidly ascended to large-store manager role.

Provided immediate feedback and handled disciplinary actions in consort with corporate human resources department. Corrected sub-par behavior; redirected energies into positive development netting increased sales and improved performance.

Divisional Sales Manger, Richmond, VA; Raleigh, NC 1994-2002

Directed ready-to-wear, men's, furniture and home furnishings departments in Raleigh store. Moved to largest store in district (Richmond) and assumed responsibility for cosmetics, shoes and accessories. Generated $10 million sales volume in cosmetic alone at Richmond (Regency) store. Responded to customer concerns, developed sales team and adapted business model and merchandise meet clientele needs.

Early Experience:

Sales manager, Macy's, various locations

Recruited by reputation from Bradlee's.

Department Manager, Bradlee's Department Store, Greensboro, NC

Store Manager, Limited Stores, Greensboro, NC

EDUCATION

University of North Carolina Greensboro, Greensboro, NC

Bachelor of Arts (BA) Fashion Merchandising with business focus; English minor

Earned while working part-time retail positions throughout academic career

Contact this candidate