Manager Project

Pamela Langley

Email: *********@********.***

Address: * ********** ****

City: Bella Vista

State: AR

Zip: 72714

Country: USA

Phone: 870-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PAMELA F LANGLEY

5 Sidebottom Lane

Bella Vista, AR 72714

Cell: 870-***-**** e-mail: *********@********.***

SUMMARY

A seasoned information technology manager with extensive systems and project management expertise.

Delivery with leadership, integrity, honesty, as well as a logical can-do attitude. Skilled at asking the right

innovative questions to develop appropriate solutions. Successful at resolving challenging business issues.

CAREER HIGHLIGHTS:

Led up to 80 Managers, Project Managers, Technical Staff and Consultants.

Project management experience of projects of all sizes.

Worked with many business areas to effectively define the scope of projects and ensure their successful

completion.

Completed feasibility study, planning, and delivery of over 50 projects including measurable ROI impact

up to $5M; led up 12 projects at the same time.

Go to person in several companies for vision and strategy development.

Translated strategy into projects of appropriate scope and size, and implementation.

Fluent in industry standard project management methodologies and software.

Established project management standards, processes, and appropriate methodology for companies where

necessary.

Software, hardware, service vendor negotiation and management.

Technology development management for Filenet, Java, .Net, C#, Web, IOS, Sharepoint, Peoplesoft,

CICS, Cobol, DB2, Easytrieve, SAS, and packaged systems.

Specialize in resolving high risk, high profile, highly complex, mission critical business, IT challenges and

failing projects.

Anticipated and mitigated small to large risks in order to complete projects on time and within budget.

Awarded Operational and Customer Service Excellence, and Command Performance Awards.

EDUCATION

BBA, Cum Laude MBA

Major - Marketing, GPA 3.5 Concentration in Organization Behavior, GPA 3.5

Kent State University, Kent, Ohio Case Western Reserve, Cleveland, Ohio

PROFESSIONAL EXPERIENCE

UNITED NATURAL FOODS (UNFI), Providence, RI 2007- 2012

IT Director aaa Specialty Systems, Web and Applied Technology

Reported to VP and managed 25 - 30 Managers, Project Managers, Technical Staff, and Contractors.

Accountable for both staff budgets and project budgets over $4M.

Stabilized and enhancedf an unproductive portfolio of business and administrative systems. Managed 3-5

projects concurrently across all aspects of the business including post-acquisition merger of warehouses.

Set Sharepoint long and short term strategy and implemented web Intranet and customer facing websites.

Engaged ERP vendors to determine feasibility for system integration and replacement.

Set the cloud strategy and conducted vendor analysis for cloud hosted web environments.

Set the strategy and estimated deployment options for item and customer information Master Data Management

to integrate multiple business systems.

Originated and delivered the Sales and Marketing mobile strategy and projects resulting in distribution of over

1000 iPod, iPhone and iPad mobile devices to both clients and internal sales staff.

PAMELA F LANGLEY Page 2

IBRIDGE SOLUTIONS, St. Louis, Missouri 2006-2007

Consultant

Reported to Director of Loyalty Programs.

Engaged at MasterCard Worldwide in the Loyalty Solutions Worldwide business area.

Performed business analysis and system improvement to enable better market to external customers.

Completed product user acceptance testing and implementation tasks on customer facing sites.

Assisted customers with enrolling in the loyalty program.

Created business system documentation for loyalty websites.

J.B. HUNT, Lowell, Arkansas 2003-2006

Information Systems Manager/Project Manager

Reported to the Director of Administrative Systems and managed 15 - 25 Team Leads, Project Managers, Technical

Staff, and Contractors.

Managed all new development and project work for systems for Corporate HR, Operations HR, Payroll,

Recruiting, G/L, A/P, A/R, and Claims.

Managed task priority, staff resourcing and organization based on business goals.

Key projects implemented included a complex 59,000 hour $2.4M Java based driver recruiting/on-boarding

system, and Workbrain time and attendance.

Awarded Best Project Implementation (2005), Best Project ROI (2006).

WAL-MART, Bentonville, Arkansas 2001-2003

Strategy Manager

Reported to the Director of Human Resources and managed 33 Project Managers, Business Analysts, Technical

Staff, and Contractors.

Managed payroll systems area responsible for the delivery of 1.2M checks bi-weekly and 1.83M year end

documents for the U.S., Canada, and Puerto Rico via the GEAC Payroll System.

Incorporated employee data from HR, Benefits, Profit Sharing, Time and Attendance, Distribution Centers,

Store Systems, and Transportation to provide the expected 100% accurate delivery of payroll to Wal-Mart

associates.

Developed enhanced customer understanding and relationship standards for team.

Coordinated the implementation of business enhancing payroll automation and integration projects with

paybacks up to $5M.

Concurrently functioned as the payroll systems manager and program manager accountable for the $2M+

Peoplesoft Payroll/HR upgrade/conversion project for Wal-Mart Mexico for 100,000 associates. Delivered

Peoplesoft to the Mexico stores for the first time from a U.S. facility thus requiring some business process re-

engineering and massive infrastructure review and design.

PAMELA F LANGLEY Page 3

ALLTEL, Twinsburg, Ohio 2000-2001

Software Services Manager II

Reported directly to the Twinsburg Solution Center Manager and managed 35 Software Service Managers, Project

Managers, Business Analysts and Technical Staff.

Organized and stabilized projects for a floundering telecommunications department.

Identified resource, management support, process methodology, and funding issues.

Re-engineered a system conversion line of business by removing barriers and implementing team

accountability.

Found solutions to a better, cheaper, and faster conversion process.

RENAISSANCE WORLDWIDE, Cleveland, Ohio 1997-2000

Senior Project Consultant

Reported to Client Directors and managed 11 to 40 technical and business staff.

Successfully organized and managed all Year 2000 legacy modifications and testing at JoAnn Stores.

Reorganized and executed a $4.5M benefit provider system consolidation project at Medical Mutual of Ohio

that was previously two years behind schedule.

Developer to improve enrollment of new customers at SBC.

KEYCORP BANK, Cleveland, Ohio 1991-1997

Department Manager

Reported to a Director and managed 80+ managers and technical personnel in mission critical applications for the

banking branches.

Restructured a mission critical department with a history of producing with a high rate of error and

implemented project processes and resource management resulting in two major successful project

implementations reversing the high rate of error.

Established the vision and direction of the department in order to reduce the chaos and morale issues

surrounding an expected 300+ projects.

Delivered 20+ projects producing aaAworld class" Human Resource system solutions using mainframe, client

server, and voice response architectures and products in order to shift the focus of HR staff from tactical to

analytical and strategic. Managed major bank aaAmerger and acquisitionaa activities.

Delivered the first major client server project justification, feasibility study, and PeopleSoft product selection

resulting in the approval of a $26M budget to manage the workflow of a newly distributed HR staff.

Managed the project to organize, design and deliver the first Private Banking incentive compensation program

resulting in a systematic measurement and reward of sales performance.

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