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Customer Service High School

Location:
Shawnee, KS
Posted:
November 14, 2012

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Resume:

Elizabeth Sheahon

Email: abphuw@r.postjobfree.com

Address:

City: overland park

State: KS

Zip: 66204

Country: USA

Phone: 785-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and courteous server with ten years' experience working in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, bar, or nightclub.High energy, outgoing server with a dedication to positive guest relations. High volume dining, customer service and cash handling background.

Educational Background:

High School Dipolma from Salina Central High, Salina KS 1/2001 to 5/2006 (general)

Job History / Details:

Summary

Friendly and courteous server with ten years' experience working in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, bar, or nightclub.High energy, outgoing server with a dedication to positive guest relations. High volume dining, customer service and cash handling background.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Exceptional interpersonal skills

Master of sales techniques

Food safety understanding

Upbeat, outgoing and positive

Missouri state liquor license

Tips certified

High-volume dining

Works well under pressure

Extensive hospitality background

Experience

June 2012 to October 2012

DB Coopers Bar Kansas City, Missouri

Bartender

Night shift bartender, essentially responsible for running the bar alone. Managed closing duties, including restocking items and reconciliation of the cash drawer.Delivered exceptional, friendly and fast service.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.Correctly calculated charges, issued bills and collected payments.Promoted and endorsed the company to bring in new business.

May 2011 to April 2012

Hadens Bar and Grill Aurora, Co

Server, Bartender, bar back

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Regularly checked on guests to ensure satisfaction with each food course and beverages.Correctly calculated charges, issued bills and collected payments.

September 2010 to May 2011

Denny's Denver, Co

Server

Greeted guests in a pleasant and courteous manner.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Actively complied with all health department regulations and rectified issues immediately.Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

September 2009 to July 2010

Martinelli's Little Italy Salina, Ks

Fine Dining Server

Server in a fast paced fine dining Italian restaurant. Responsibilities included greeting and seating guests, taking drink and food orders all within a timely fashion as required by the terms of employment. For customer satisfaction I was required to know the full menu as well as the specific ingredients of all menu items, as well as wine and spirit knowledge.

August 2007 to October 2009

Occk inc Salina, Ks

Personal caregiver

Personal caregiver working with disabled teens.

Education

2006 Salina Central High salina, Ks

High School Diploma general



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