Customer Service Air Force

Tina Carter-Pearl

Email: abphtn@r.postjobfree.com

Address: **** ********* *****

City: Navarre

State: FL

Zip: 32566

Country: USA

Phone: 850-***-****

Skill Level: Management

Salary Range: $38,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tina M Carter-Pearl

850-***-**** home

850-***-**** cell

abphtn@r.postjobfree.com

Summary of Qualifications

Works well with all types of people and under deadline situations

Very competent with computers and Microsoft programs

Current DoD Secret clearance

Specialized Experience

Management and Administration

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Implemented, and conducted training using a combination of textbooks, workbooks, video presentation, classroom and hands- on instruction and other methods in accordance with established commercial and local training programs to encompass changing needs of section supervisors

Create and maintain computer and paper-based filing and organization systems

Process and prepare memos, correspondence, travel vouchers, or other documents

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints in a professional and confidential manner

Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

Identifies, prioritizes and formulates $300K Fitness program requirement budget

Coordinate conferences and meetings, complete work schedules, manage calendars, and arrange appointments

Receive, screen and forward telephone calls, incoming mail/emails, publications and other correspondence

Prepare materials such presentations, spreadsheets, agendas and production of documents (binding, duplication, etc.)

Compile, copy, sort and file records of office activities and business transactions.

Received payment and record receipts for services.

Run tour reception reports, manifests off CRS; verify tours for the day.

Assist in background research as requested.

Assign tours to each Representative and maintain sales rotation.

Complete government forms and assemble reports as required.

Communications

Proficient in training, mentoring, motivating and leading cross-functional teams to meet and exceed operational goals

Exercise considerable judgment in the frame of professional and technical knowledge, able to make difficult decisions in stressful situations

Effectively demonstrate skill and knowledge in team building, staff scheduling, financial management, and human resources

Strong communicator, advocate, and relationship developer- proven ability to diffuse conflicts and set priorities to achieve short and long term goals

Develops and implements marketing and publicity for events

Open, sort, and route incoming mail, answer correspondence and prepare outgoing mail.

Greet guest, verifying that all information on survey is correct.

Detail-oriented and highly organized.

Customer Service

Provide information about establishment such as location of departments or offices, employees within the organization or services provided

Highly qualified in business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods and coordination of people and resources

Proven ability to explain principles and processes for providing customer and personal services. This includes customer needs assessments, meeting quality standards for services and evolution of customer satisfaction

Demonstrates initiative and original thinking to find new approaches and methods of service delivery

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures

Tools/Technology

Expertise in Lodging Touch System (LTS), Performance Plus training, EPITOME, and DMLSS programs

Proficient in using Windows Vista, Microsoft Office, Excel, Power point, Outlook, and web browser software

Working knowledge of Training Education and Measurement (TEMS), Subsistence Total Ordering and Receipt Electronic System (STORES), Air Force Food Service Recipe System (AFFSRS), Services Information Management Systems (SIMS), Central Reservation System (CRS)

Typing speed 30-35 wpm

Employment History

08/2012-Present Jewelry Sales Consultant, Zales Corporation, Fort Walton Beach FL

04/2012-10/2012 Database Sustainment Specialist, Celtic Technologies Inc., Pensacola FL

02/2012-08/2012 Office Administrative, Zales Corporation, Destin FL

10/2011-.02/2012 Tour Reception Agent, Wyndham Vacation Ownership, Destin FL

06/2011-10/2011 Administrative Asst, Air Force Enlisted Village, Shalimar FL

09/2009-09/2010 Fitness Manager, US Air Force Hurlburt Field AFB FL

08/2006-09/2009 Asst Lodging Manager, US Air Force, Hurlburt Field AFB FL

11/2004-08/2006 Training/Quality Assurance, US Air Force, Hurlburt Field AFB FL

10/2003-10/2004 Food Service Supervisor, US Air Force, Andersen AFB Guam

05/2002-10/2003 Varsity/Intramural Sports Program Supervisor, US Air Force, Andersen AFB Guam

05/2000-05/2002 Food Service Shift Leader, US Air Force, Misawa AFB Japan

09/1998-05/2000 Fitness and Sports Director, US Air Force, Misawa AFB Japan

Education

Northwest Florida State College, Fort Walton Beach FL (AA in Social Work) (2013)

Community College of Air Force, Maxwell AFB AL (AS in Hotel, Restaurant, Fitness Management )(2008)

Wayne Memorial High School, Wayne MI (graduated 1985)

Professional Training/Certificates

Security and Loss Prevention Management, American Hotel Lodging Educational Institute, 08/2008

NCO Academy, Leadership Training, Tyndall AFB, 04/2007

Certified Hospitality Supervisor (CHS) Randolph AFB, 08/2007

Sexual Assault Victim Advocate, Hurlburt Field AFB, 12/2005

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