Customer Service Manager
Resume:
Title:Research Assistant
******@***.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: CA
ZIP:
CANDIDATE ID: 2909584
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 310-***-****
EMAIL: ******@***.***
HOMEPAGE:
HOTTEST SKILLS: market, marketing, mortgage, product, sale, profit, profit, budget,
pricing, retail, convention, growth, banking, investor, advertising, negotiation,
strategic, credit, advertise, flyer
REVISION: 08-SEP-02
RESUME:
SDTechForce
RHETT A. HUBBARD
301 23RD STREET, # B
MANHATTAN BEACH, CA 90266
Memorial Sloan Kettering Cancer
Center
******@***.***
Level of Education: BA or BS Years of Experience: Over 10 Job Title
Desired: Mortgage Banking Manager Job Location Desired: Los Angeles
area, CA Skills for Desired Job: Management. Loan Originations,
Secondary Marketing Message to the hiring manager: Accomplished 20
year mortgage banking manager with extensive experiencedeveloping,
implementing and directing sale, operations and marketing of high
volumelending operations. In-depth knowledge of conventional,
government, retail, wholesaleand correspondent single family
residential lending activities. Managed secondarymarketing,
underwriting, production, processing and servicing in highly
competitivemarkets.
January, 1996 to Present
Managed and held full profit and loss responsibility for branch
office. Originated branch record volume of mortgage loans through
retail. Personal loan production averaged $1.2 million per month.
Developed and administered plans to meet corporate goals in sales
effectiveness, production, growth and customer satisfaction...assisted
in development of goals and growth projections...and worked with
Product Development and Secondary Marketing on strategic pricing.
Oversaw design, development and implementation of new loan
programs...gained approval of new programs...instituted operating
systems and procedures...and managed work of 10 loan officers,
processors, underwriter and administrative staff.
Hired, trained and developed top producing loan officers...formulated
budgets and commission programs...analyzed sales results...assured
compliance with corporate and prevailing regulatory guidelines...and
managed team of top producers.
RELOCATION DIVISION MANAGER
WEYERHASUSER MORTGAGE COMPANY, Los
Angeles, CA April, 1995 to December, 1995
Responsible for national production, operations, marketing and
secondary marketing for relocation division.
Managed full profit and loss for nationwide operation. Originated
$500.00 million in new mortgage loans through relocation
companies...Streamlined loan organization departments...reassigned key
staff...reduced overall staffing requirements and raised operating
standards...ensured uniformity of operations...and guided underwriting
activities.
Provide in-depth sales and marketing programs supporting the
residential loan group. Responsible for advertising, sales training,
customer service and marketing, recruiting and program management...
also responsible for investor relationships...Established nationwide
secondary marketing and correspondent lending programs...responsible
for pipeline management, hedging strategies and pricing.
AREA MANAGER
VICE PRESIDENTNORWEST MORTGAGE, INC., Los Angeles,
CAJanuary,
1994 to April, 1995
Responsible for lending, operations, sales and marketing for twelve
retail loan offices through out Southern California and Las Vegas, NV.
Each branch doing conventional, government and construction loans.
Full profit and loss responsibility, creating a profit of .68% basis
points for all of 1994 from $1,750,000,000 in loans...recruited and
hired top producing branch managers and loan officers...established
news ads, flyers, magazine and radio advertisements...responsible for
trade show set-ups, sales rallies and seminars to Realtors and
consumers.
Increased customer service levels from 75% to 97% approval rate
through surveys. Personal loan volume averages $500,000 per month.
Increased number of loan officers from 42 to 145 in one year...reduced
processing and funding turn around time from 65 day average to 25 days
without losing market share...Incorporated Laptop application
technology from 0% to 100% of all loan applications taken.
AREA MANAGER / VICE PRESIDENTCOMMONWEALTH
UNITED MORTGAGE, Los
Angeles, CADecember, 1992-January, 1994
Responsible for California region loan production and operation.
comprised of government and conventional loan through seven branches
and supervised Branch Sales Managers, processing / funding operations,
and Loan Officers.
Full profit and loss responsibility. ..started with -.375% basis
points loss, built to +.85% basis points profit after streamlined loan
operations and recruited top loan performers...reassigned key
staff...reduced overall staffing requirements and raised operating
standards...ensured uniformity of operations...
Incorporated proven self-developed loan production programs... created
new business development strategies and managed its execution, from
which grew market share from .01% to 2% in one year.
Production volume total of $1,218,000,000 from seven branches from
Broker/Realtor and Builder base...developed management information
reports and new marketing materials.
NATIONAL MORTGAGE
LOAN MANAGER / EXECUTIVE VICE PRESIDENTGREATAMERICAN BANK, fsb San Diego, CaOctober,1986-November, 1992
Responsible for national production, operations, marketing and
secondary marketing of 40 branch residential mortgage loan division
for $16.00 billion asset federal savings bank.
Managed full profit and loss for 40 branch offices nationwide.
Originated $6.2 billion per year volume of mortgage loans through
retail and wholesale channels...Streamlined loan organization
departments...reassigned key staff...reduced overall staffing
requirements and raised operating standards...ensured uniformity of
operations...and guided underwriting activities.
Provide in-depth sales and marketing programs supporting the
residential loan group. Responsible for $1.0MM budget for advertising,
sales training, customer service and marketing, recruiting and program
management... also responsible for investor
relationships...Established nationwide secondary marketing and
correspondent lending programs...handled over $140MM of mortgage loans
per month through secondary markets using private and agency
conduits...and handled negotiations with Wall Street firms for
Mortgage Back Securities...responsible for pipeline management,
hedging strategies and pricing.
Incorporated proven self-developed loan production programs...
developed new business development strategies and managed its
execution...Created and conducted comprehensive training
programs...served special committees...developed management
information reports and new marketing materials.
Developed and administered plans to meet corporate goals in sales
effectiveness, production, growth and customer satisfaction...and
worked with Product Development/Secondary Marketing on strategic
pricing.
Oversaw design, development and implementation of new loan
programs...instituted operating systems and procedures...Hired,
trained and developed top producing loan officers... formulated
budgets and commission programs...analyzed sales results.
MORTGAGE BANKING OFFICER/SENIOR VICE
PRESIDENTPreferred Savings
Association
(Loan Division/Houston, Texas)1985-1986
Joined rapidly growing de nova Savings Association to manage lending
activities involving mortgages, commercial real estate, consumer,
credit and corporate lending. Responsible for $20MM loan production
budget and $5MM cost budget.
Managed staff and operations of loan division...prepared
business/operating plans, budgets and administrative
procedures...determined work schedules...trained staff...and
contributed to sustaining of profitable operations.
Assisted in development of business plan for approval of Federal Home
Loan Bank Board and Federal Savings and Loan Insurance Corporation for
deposit insurance and federal charter...and tripled anticipated first
year loan portfolio production generating $30MM in loans.
Participated in writing of lending manuals, policies and procedures
manuals...developed Internal Loan Committee for weekly loan
review...formulated Board reports...and prepared FHLBB reports on
quarterly basis.
Established nationwide secondary marketing and correspondent lending
programs...handled over $10MM of mortgage loans through secondary
markets using private and agency conduits...and handled negotiations
with Wall Street firms for Mortgage Back Securities...and assisted in
establishment of $50MM in credit lines.
VICE PRESIDENT, PRODUCTION MANAGERINVESTOR SAVINGS ASSOCIATION,
Houston, TexasJuly, 1979-December, 1984
SENIOR LOAN OFFICERGIBRALTAR SAVINGS ASSOCIATION, Houston, TexasMay,
1976
-July, 1979
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