Customer Service High School
Resume:
Tammy Skidmore
Email: ********@******************.***
Address:
City: Battle Creek
State: MI
Zip: 49037
Country: USA
Phone: 269-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Objective Dedicated Customer Service Representative motivated to maintain customer satisfaction.
Educational Background:
High School Dipolma from Gull Lake High School, Richland MI 1/2001 to 6/1982 (General)
Job History / Details:
Career Overview
Objective Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to Peckham Industry's success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Accomplishments
Customer Assistance
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to the satisfaction of the patient and according to federal guidelines.
Customer Interface
Greeted customers upon entrance
Assisted clients over the phone regarding patient chart information and how to obtain it per federal guidelines.
Multi-tasking
Performed patient data entry while resolving client issues in tandem to maximize work efficiency.
Data Entry
Input data, verified, edited and modified client/patient information accurately.
Work Experience
January 2003 to July 2012
Bronson Methodist Hospital Kalamazoo, MI
Health Information Technician
Patient computer data input
Answer multiple line phones
Scan and index all charts into the computer system and ensure accuracy
Prepare, distribute, and coordinate patient records per HIPPA guidelines
January 2000 to September 2003
Great Lakes Plastic and Hand Surgery Battle Creek, MI
Medical Office Assistant
Data entry
Answer multiple line phones
Resolve patient insurance issues
Educational Background
Gull Lake High School Richland, MI
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