Customer Service Manager

Evette McHenry

Email: abphru@r.postjobfree.com

Address:

City: Overland Park

State: KS

Zip: 66212

Country: USA

Phone: 573-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A s a seasoned customer service specialist with background in providing advice on diverse customer situations I adapt easily. My role as Shift Manager at Burger King, along with being a crew member at McDonalds comes with can-do attitude and willingness to help at all time

Educational Background:

High School Dipolma from University of Central Missouri, Kansas City MO 1/2001 to 2/2010 (Customer Service Certification)

High School Dipolma from Adult Education Center, Kansas City MO 1/2001 to 11/2012

Job History / Details:

Summary

As a seasoned customer service specialist with background in providing advice on diverse customer situations I adapt easily. My role as Shift Manager at Burger King, along with being a crew member at McDonalds comes with can-do attitude and willingness to help at all time

Highlights

Customer-oriented

Strong leader

Training of new crew

Adaptable

Stable work history

Operations management

Food handling knowledge

Supervisory skills

Seasoned in conflict resolution

Courteous demeanor

Store maintenance ability

Multi-Task Management

Cash handling

Excellent written and oral communication skills

Accomplishments

Employee of the Year 2006-Super 8 Hotel(Columbia,MO. 65202)

Employee of the Month(July 2010)-Taco Bell(N. Kansas City, MO 64119)

Experience

August 2012 to Current

McDonalds Overland Park, Kansas

Crew member

Preparation of a variety of foods according to customers' orders or supervisors' instructions.

Always having contact with kitchen staff, management, serving staff, and customers to ensure quality food and service.

Cooked food properly and in a timely fashion, using safety precautions.

April 2012 to Current

Burger King Overland Park, Kansas

Shift Manager

Continually monitoring restaurant and taking appropriate action to ensure food quality and service standards are consistently met.

Assigning tasks and overseeing the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Providing and maintaining exceptional customer service standards.

Ability to counsel and discipline staff when necessary.

Handling of cash and credit accountability and inputing data into computer for records.

October 2010 to November 2011

Taco Bell N. Kansas City, Missouri

Cashier

Interacted with customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Answered questions about menu selections and made recommendations when requested.

Completed closing duties, including restocking items and closing out the cash drawer.

April 2010 to November 2011

Skil Inc. Overland Park, Kansas

In-home Care Provider

Provided transportation, assistance and companionship to clients.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Cleaned and organized patients' living quarters.

January 2004 to October 2009

Super 8 Hotel Columbia, Missouri

Front desk night auditor

Kept records of room availability and guests' accounts, manually or using computers.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Recorded guest comments or complaints, referring customers to managers as necessary.

Assisted guests with any special requests during their visits.

Education

2010 University of Central Missouri Kansas City, Missouri

Certified customer service representative Customer Service

2000 Adult Education Center Kansas City, Missouri

GED General

Contact this candidate