Quality Assurance Manager

Professional Profile

Associate Professor, Technical Communication, Mercer University

School of Engineering. Teach undergraduate and graduate courses in Technical

Communication, Document & Web Design, Multimedia, and Professional

Practices. Serve on committees, advise students, and perform departmental service.

Education

Ph.D., Instructional Design and Development

University of South Alabama,

May 2000

Dissertation: The Effectiveness of Play as an Instructional Strategy

on Procedural Learning, Learner Enjoyment, and Instructional Design

Master of Business Administration (M.B.A.)

University of West Florida,

December 1992

B.S., Social Science & Secondary Education

University of Montevallo,

May 1989

Professional Experience

Associate Professor, Technical

Communication, Mercer University School of Engineering, Macon,

GA. 2002-Present.

Assistant Professor responsible for teaching Technical Communication

courses within the School of Engineering. Courses

taught include TCO 341, Technical Communication; TCO 285,

Document & Web Design; TCO 325, Multimedia; TCO 363, Instructional Design; TCO 425, Advanced Multimedia, TCO 620, Managing Multimedia

(graduate & online); TCO 665, Instructional Design (graduate and online); and EGR 108, Professional Practices. Also serving as

freshmen advisor and an active member of several Mercer University

and Mercer School of Engineering committees.

Raytheon Technical Services

Company, Pensacola (1997 - 2002)

Manager, Interactive Multimedia Production

Performed as Manager of Interactive Multimedia Production with

oversight of a number of interactive multimedia production tasks,

including the Navy's Training Support Agency Requirements tasking,

an effort to reengineer legacy classroom instruction for the cryptology

and intelligence communities to web-based instruction deployed on

the Navy E-Learning Network and in various Navy schoolhouse automated

electronic classrooms.

Responsible for oversight of other military and commercial web-based

training production projects including work for the Cendant Corporation,

Century 21 Real Estate Corporation, and U.S. Navy Hawkeye computer-based

courseware development project. Responsible for overall project

management including project planning & scheduling, personnel

management, interface design & development, customer interaction,

and progress reports and meetings.Manage application of standard

instructional design processes to design and develop interactive

multimedia courseware on the individual and team levels. Daily use

of interactive multimedia instruction development equipment, tools,

and software, including ToolBook Instructor, Designer's Edge, Visio

and Inspiration (flowcharting), Authorware, Dreamweaver, PhotoShop

and numerous graphic arts programs, and all Microsoft operating

software using both Microsoft NT and Windows 2000. Extremely knowledgeable

and highly competent in the use of all DoD/Navy doctrine for Instructional

Systems Development (ISD), authoring languages and products for

rapid prototyping and designing courseware, and research into the

efficiencies of courseware development.

Raytheon Contracts & Proposals

U.S. Navy Training Support Agency Requirements

Served as lead

technical writer for written proposal and presenter of oral defense

for renewal of U.S. Navy Training Support Agency Requirements contract

with Raytheon. This contract was awarded to Raytheon in 2001 and

is valued at approximately $15,000,000 from 2001-2006.

Cendant Corporation Project Falcon Web-Based Training Project

Served as technical writer for written proposal to the Cendant Corporation.

This contract was awarded to Raytheon in 2001 and is valued at $400,000.

A renewal of this contract for 2002 is currently in process and

is valued at approximately $300,000.

Raytheon Detailed Job Duties

Managed instructional design and development personnel in support

of high volume multimedia production totaling over 100 hours of

completed web-based training for the U.S. Navy.

Managed key production points such as content analysis, storyboard

development, customer reviews, internal quality engineering, programming,

beta testing, learning management system testing, and delivery.

Supervised development of web-based training for Cendant Corporation

and Century 21, including learning management system configuration

using Click2Learn s Ingenium.Successfully built a productive

personnel team with disparate personnel including degreed instructional

designers, former military officers with subject matter expertise,

and non-degreed individuals with extensive programming and software

experience.

Managed a Navy-mandated conversion of training software from legacy

computer-based authoring to HTML browser-based development, turning

the conversion around in just under 8 months.

Hired and trained numerous personnel for the positions of courseware

developer, task leads, and team leads. Created a personnel "incubator"

which trained and deployed personnel on my project, while simultaneously

building their skills for later transfer to other projects within

the company. Contributed to development of the Raytheon Pensacola

Multimedia Production Center in Pensacola.

Current knowledge of the progress of the federal Advanced Distributed

Learning (ADL) initiative, reusable learning object standards, and

international metadata standards, including the Sharable Content

Object Reference Model (SCORM) (www.adlnet.org).

Created extensive intranet-based HTML Development Style Guide for

current multimedia development, in use as a performance support

tool for development personnel.

Responsible for training development personnel on Raytheon automated

production process.

Personally designed over 30 hours of completed interactive multimedia

instruction, 1997-present.

Acted as

project liaison with U.S. Navy instructors, course managers, and

Curriculum Instructional Standards Officers (CISOs) in multiple

commands regarding Navy web-based training production. Act as project

liaison with Chief, Naval Education & Training (CNET) personnel

regarding implementation of Navy E-Learning courseware.

Researched and compiled trends in production quality management

and software quality engineering to improve internal production

efficiencies.

Automated production tracking, timekeeping, and labor metrics using

Microsoft Project and other tools to improve efficient use of labor

budgets.

Pensacola Junior College,

Pensacola, Florida (1991-1997)

Coordinator of Training & Development, Warrington campus, 1994-1997

Created, implemented, and managed continuing education and medical

continuing education training at the medical branch campus of Pensacola

Junior College, the fifth-largest community college in Florida with

an annual enrollment exceeding 30,000 students.

Three years of solid experience in applying all phases of instructional

systems design to academic course development for medical continuing

education and associate degree programs at the community college

level, including curriculum proposals and course validation.

Student Support Services Lab Manager, Pensacola campus (1991-1994)

Served as instructional manager for learning lab providing instructional

support in freshmen-level courses. Three years experience working

on federally funded student training and support program at the

community college level. Accustomed to completing regular progress

reports for the government and implementing project tasks according

to government specifications.

Director, Sylvan Learning Center, Pensacola, Florida 1989 - 1991

Two years of progressive management experience as Director of nationally

franchised remedial and advanced learning center for children and

adults. Responsible for Center management, recruiting, and employee

training. Administered standardized written performance tests to

determine student placement within program. Validated results to

place students at appropriate level. Validated instructional materials

used in small group instruction. Advised students on remedial training

needs.

University Teaching other than Mercer

University of West Florida, Spring 2002, Dept of Instructional

Technology

EME 6414C Principles of Web-Based Instruction: Online web-based

course

Adjunct instructor. Teaching instructional design for web delivery

with emphasis on government, military, and commercial production.

Also instructed students on accessibility design issues under Section

508 of the Rehabilitation Act and presented overviews of ADL SCORM

conformance and reusability trends.

University of West Florida, Fall 2001, Dept of Instructional

Technology

EDG 5332, Principles of Instructional Design: Online web-based

course

Adjunct instructor. Taught basic principles of instructional design.

My students designed a print-based instructional product as their

final project.

University of West Florida, Summer 2001, Department of Instructional

Technology

EME 6414C Principles of Web-Based Instruction

Adjunct instructor. Taught principles of instructional design for

web delivery with production methods using Macromedia Dreamweaver

and Microsoft FrontPage. Also instructed students on accessibility

design issues under Section 508 of the Rehabilitation Act and presented

overviews of ADL SCORM conformance and reusability trends.

Research Assistant (volunteer), Institute for Human & Machine

Cognition, University of West Florida, October 2001-2002.

Worked briefly

with Dr. Dave Still and Dr. Leonard Temme (Naval Aerospace Medical

ResearchLaboratory) to conduct memory and recall experiments using

the Oz prototype aviation cockpit display system. See Institute

website for more information: http://www.coginst.uwf.edu/index.html

Paper Presentations

Automated Production of Reusable Content Objects

August & November 1999

A paper presented to Utah State University Summer Instructional

Design Institute, Logan, Utah in August 1999 and the Interservice/Industry

Training, Simulation, and Education Conference (I/ITSEC), Orlando,

Florida, November 1999. This paper discussed the object-oriented

automated multimedia production process utilized by Raytheon to

produce web-based courses with reusable components.

Integrated Multimedia Development Process

August 1999

A paper presented to the Utah State University Summer Instructional

Design Institute, Logan, Utah, August 1999. This paper discussed

the integrated instructional design and programming components of

the Raytheon multimedia production process.

The Effectiveness of Play as an Instructional Strategy on Procedural

Learning, Learner Enjoyment, and Instructional Design

April 2001

A paper presented at the Design, Develop, Collaborate Instructional

Design Conference at the University of Georgia (Department of Instructional

Technology). This paper was based on my dissertation research conducted

during winter 1999-2000.

E-Learning: Improving Employee Performance and Retention through

Innovative Design and Delivery.

October 2001

A white paper presented at the 2001 International Personnel Management

Association Annual Conference in Nashville, Tennessee discussing

trends and applications in e-learning.

Measuring Quality In The Production Of Web-Based Training: Instructional

Design, Process Control, And User Satisfaction

November 2001

A paper presented at the Interservice/Industry Training, Simulation,

and Education Conference (I/ITSEC), Orlando, Florida. This paper

compiled quality engineering procedures from software quality engineering

and other related fields and recommended adaptations of those principles

to multimedia software production.

Aliens in the Neighborhood: Technical Communicators in Engineering

Programs

April 2003

A panel presentation at the Association for Engineering

Education Southeastern Section conference in Macon, Georgia. Presenters

included myself and Drs. Marj Davis, Helen Grady, and George Hayhoe.

Technical Communicators’ Roles in Distance Learning

May 2003

A panel presentation at the Society for Technical Communication

conference in Dallas, Texas. Presenters were myself and Drs. Marj

Davis, Helen Grady, and George Hayhoe.

Simulation Jr: -- Using Modified Problem-Based Learning

in Technical Communication

Undergraduate Courses

September 2003

A paper presented

at the International Professional Communications Conference in Orlando,

Florida.

A Glimpse of Freshmen Engineering Students’ Understanding

of Engineering as a Profession

April 2004

A paper presented at the American Society for Engineering Education

Southeast Section, Auburn University, Auburn, Alabama.

Codone, S.K. (2005). Practical Applications of Print Design Principles to Promote Visual Understanding.

Paper presented at the Society for Technical Communication Conference, Seattle, WA in May 2005.

Codone, S.K. (2005). A Study of Visual Literacy in Technical Communication Textbooks: A Work in Progress.

Paper presented at the International Professional Communication Society, University of Limerick, Ireland in July 2005.

Codone, S.K. (2006). Matching Illustrations with Purpose.

Paper presented in an academic progression at the Society for Technical Communication Conference, Las Vegas, NV in May 2006.

Codone, S.K. (2008). Quality Assurance Guidelines for Computer and Web-based Training. Intercom, the magazine of the Society for Technical Communication.

Codone, S.K. December 2010. What is Social Knowledge? Does it Have an Academic Role? IEEE PCS Newsletter, Vol 54 No 7 Nov / Dec 2010. http://ewh.ieee.org/soc/pcs/index.php?q=node/1927

Codone, S.K., January 12 2011. Short Answer Questions: A Great Middle Ground. Faculty Focus.com. http://www.facultyfocus.com/articles/educational-assessment/short-answer-questions-a-great-middle-ground/

Codone, S.K. (2011). A 4-Spoke Hybrid Distance Learning Online University Course: Instructional Design for Social Presence and Student Engagement. Paper presented at the Society for Learning Technology, Orlando, Florida.

Codone, S.K. (November 2, 2011). Getting Immediate Student Feedback the Plus/Delta Way. Faculty Focus.com. http://www.facultyfocus.com/articles/teaching-and-learning/getting-immediate-student-feedback-the-plusdelta-way/

Codone, S.K. (February 2012). Building Quality into E-Learning: Four Methods for Quality Assurance. Paper presented at the Society for Applied Learning Technology (SALT) Conference, Orlando, Florida.

Codone, S.K. (May 2012). Online Teaching Advice. Professional development presentation delivered online to Morehead State University faculty, Morehead, Kentucky.

PROFESSIONAL SOCIETIES:IEEE Professional Communication Society

INSTITUTIONAL AND PROFESSIONAL SERVICE, 2002 to Present:

MUSE Assessment & Recruiting committees, 2006-07.Muse Equipment Committee, 2011-present.

.

Served as treasurer for the Faculty-Christian Fellowship 2005 - 2008.

Served on the Mercer University House of Delegates 2005-2006.

Served as faculty secretary for Mercer School of Engineering 2005-2011.

Serve as the Mercer School of Engineering representative on the Mercer Service Learning University Committee, 2010-present.Freshmen Academic Advisor, 2004-present.

Faculty Advisor, Mercer Students for Life, 2012-present.Raving Fan of all Mercer Bears sports!

Personal

Married 23 years, three children, ages 17, 13, & 11Sunday School teacher, Fidelis Class, Ingleside Baptist Church

Contact Me:

********@******.***

office: 478-***-****

© 2012 Dr. Susan Codone Mercer University School of Engineering

© 2012 Dr. Susan Codone Mercer University School of E

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