Project Manager Sales

Joe Destefano

Email: abpho2@r.postjobfree.com

Address: **** ******** *****

City: York

State: PA

Zip: 17402

Country: USA

Phone: 717-***-****

Skill Level: Management

Salary Range: $90,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joseph M. DeStefano, III

2225 Ashleigh Drive, York, PA 17402

(c) 717-***-**** email: abpho2@r.postjobfree.com

Core Qualifications

Certified Project Manager (PMP) Nortel & Cisco VoIP Platform

Certified Six Sigma Black Belt (CSSBB) SAP

MS Project Certified Lean Six Sigma

Special Interest and Expertise

Strategic Planning & Positioning

Compliance Analysis

Corporate Growth

Budgeting and Cost Containment

Mentoring and Staff Development

IT Security Solutions

Quality Initiatives, Planning, Assurance and Mgmt Marketing / Branding

Business Communication

Space Planning

Sales & Sales Management

Team Building

PROFESSIONAL SUMMARY

National Project Manger, Frontier Communications Corporation, Dallas, PA (05/10 - Present)

Challenge:

Develop national project management standards, implement quality standards, and develop a new customer experience to insure the delivery of the $8.8B initiative Frontier began by purchasing territory from Verizon.

Actions:

Implement multiple strategies across the 14 acquired states. Implement project management methodologies that assisted the entire organization with new project deployments that incorporated our new brand, new products, and new technology. Implement quality assurance standards that met the customer needs while helping to achieve the corporate objectives and goals.

Results:

* Implemented project management standards that insure timely delivery of Frontier products to the customer as premarketing has promised

* Outlined technology strategies for our GMs and Presidents to discuss with the new customers and where our technology takes them with regards to next generation technology.

* In 2010 we penetrated in excess of 300K households with new projects, a new brand and next generation technology.

* This is a three year project which requires we rebrand previous Verizon territory into Frontier and enter new markets that were never offered the Frontier brand

* 2011 will see in excess of 2000, direct impact to the customer projects, bringing High Speed Internet and other services to markets in which the service was never available.

o This work will require projects that go from the "National Backbone" directly to our customer base. Incorporating the latest generation technology.

* Implement new IT standards, quality assurance and configurations for new equipment and processes for implementation and maintenance

* After the first phase of the project was assigned as Quality Leader for the Broadband Expansion Quality Team which increased my direct responsibility and impact on the quality of our project and its impact on our customer base.

* Implemented Six Sigma and Lean Sigma methodologies to streamline all processes and standardize the integration of former Verizon and Frontier.

* Developed reporting and communication standards for this project which included technical reporting through executive level reporting.

* Also worked on the Regulatory Team to analyze and develop reporting standards per the FCC, State Regulatory Commissions and PUCs requirements among the 14 active states involved in the larger project.

* Held responsibility on the creation and closing of several major Statements of Work ranging between $50MM - $100MM in value

Associate, Aflac, York, PA (1/09 - 05/10)

Challenge:

Develop and manage 1099 based personal sales business.

Actions:

Implemented personal strategies and those of more experienced Associates to accomplish personal goals.

Results:

Achieved all corporate sales goals set up by Aflac.

Program Manager, Knorr Brake Corporation, Westminster, MD (8/08 - 1/09)

Challenge:

Upgrade and improve Project Management capabilities at Knorr. Incorporate Six Sigma methodology to augment the acquisition, evaluation, and analysis of relevant metrics. Create a "staff development" and training program to support this initiative.

Actions:

Acquired extensive additional experience and expertise with SAP. Acquired formal Certification for Microsoft "Project"

Results:

* Began development of staff training plan to enhance knowledge of Microsoft Project.

* Developed On-Time delivery implementation model and metrics.

* Implemented reporting tools such as Crystal to develop executive level reporting standards.

* Developed and instructed multiple Project Management classes. Classes were developed for Project Administrators, Project Coordinators, and Project Managers

Project Manager, Sterling Financial Corporation, East Petersburg, PA (12/04-8/08)

Challenge:

Incorporate new technologies and rebrand 21 separate affiliates under one umbrella. Upgrade and, where necessary, create and develop, sophisticated solutions to improve network security, data management, communications, equipment maintenance, and staff development issues within Sterling Financial Corporation.

Actions:

Obtained qualifications for Black Belt level Certification, Six Sigma. This analytic approach along with Lean Six Sigma was then employed to maximize problem solving efficiency. Applied Proven Program Management Methodology to form a functional interface between IT and other corporate divisions. Rebuilt IT team capabilities through mentoring and training.

Results:

Data:

* Completed full Software Development Lifecycle for an $8MM project which developed an Enterprise Customer Relationship Management System providing a "SingleView" of our customers using data from our 21 different affiliates comprising over 100 different data feeds.

o Used Oracle Databases to house the mass quantity of data, connect the relationships for a single customer into one primary record, to enhance the customer experience through increased efficiency.

o RUP and Agile were the methodologies used to provide the foundation by which the project would be completed.

o Having 21 affiliates we used a Cross Functional Iterative approach to insure timely delivery of customer requirements, cost control, risk reduction, and a continuous review of scope requirements and change management.

* Led "Speed to Market" loan turn-over initiative; reduced approvals from 14 to 3 days.

* Implemented "Advent" Portfolio Management System incorporating inputs from NYSE, S&P 500, Russell 3000, and Wilshire 5000.

* Used Service Oriented Architecture to develop a project to remove "siloed" applications within the enterprise. Within a 90 day period there was reduction of 150 silos down to approximately 80.

* Implemented Lawson Accounting Modules for corporate finance group

Network Security:

* Incorporated Active Directory security features into a file level Legal Document storage system using a secure Microsoft Server

* Implemented Microsoft Exchange Hosted Services; Secure Socket Layer Encryption.

o Used SSL to send email archives for storage to become SEC 17a-4 & NASD 3010 compliant

* Implemented Two-Factor Authentication across seven different banking platforms

o Used Apache Web Servers and Oracle Databases to complete this project and become FFIEC compliant per government requirements for the banking industry.

* Developed a project to use the Triple DES technology of the Blackberry Enterprise Server and Service Oriented Architecture to develop applications that could be "pushed" to end user.

o Using Java there was development of tools that allowed bank presidents to wirelessly, through one application get their banks financial performance.

o Using the same technology developed tools for Goldmine for sales and relationship managers.

Communications:

* Implemented a $2.4MM, Multi-State, 86 site Nortel & Cisco VoIP platform.

* Introduced Disaster Recovery and Redundancy features to Network and Phone System.

Equipment Maintenance:

* Completed PC Life Cycle Management analysis which resulted in $150k in savings.

* Analyzed small device maintenance; changes led to savings > $100k/yr.

Staff Development / Support:

* Developed in house Project Management training program reducing costs by $50k/yr.

* Developed a corporate Wellness program, L.I.F.E. (Life Improvements Focusing on Employees) including a Website offering monthly programs for employees and their families.

Vice President of Sales, Aggtrans, Hanover, MD (1/02-11/03)

Challenge:

Augment efficiency and performance of Aggtrans sales division

Actions:

Restructure reform and increase the quality of the brand within the Sales Program; Increase sales force and develop focused training programs; refine pricing structures and sales strategies; develop metrics for reporting

Results:

* Hired and trained 14 new employees in Retail and Commercial Sales.

* Increased sales 17%, to $14 Million, in 18 months.

* Designed; implemented interactive retail sales website (www.thestonestore.com).

Military Service: (1995 - 2006)

United States Army 1/158th Air Calvary

2Lt Platoon Leader 1, Platoon, C Trp 1/158 Cav

1Lt Platoon Leader 1, Platoon, C Trp 1/158 Cav

CPT Commander, C Trp 1/158th Cav

160 Special Operations Command

CPT Commander, MH-60L Med Attack Company

Retired CPT (Promotable)

EDUCATION

York College of Pennsylvania, York, PA (1997 - 1999), B.S. in Business Management.

Honors:

* GPA: 4.0; Business Administration's Departmental Recognition Award (5/99).

* Sigma Iota Epsilon, Business Honor Society (9/98).

University of Maryland, College Park, MD (1995 - 1996).

Program of study in Engineering & Business; significant course work in:

* Elementary Engineering, Engineering Mathematics and statistics.

Valley Forge Military College, Wayne, PA (1993 - 1995), Assoc. Deg. in Science, Cum Laude.

* Graduated Distinguished Military Student

* Selected for the Superior Cadet Medal for my graduating class

ADDITIONAL RELEVANT TRAINING

* Certified Project Manager, PMP (Project Management Institute)

* Certified Six Sigma Black Belt, CSSBB (SixSigma.US, Certified by Texas A&M University)

Technology Competencies

MS Office PC Lifecycle Mgmt SDLC

Network Administration Oracle Databases Service Oriented Architecture

MS Visio SQL Apache Web Servers

Lotus Notes Java Sun Solaris Servers

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