Human Resources Customer Service

R SUM

Kathleen J. Howard, M.B.A., M.Ed. Website: www.hdaconsultants.com

P. O. Box 563, Baldwinsville, New York 13027 Email: abphnn@r.postjobfree.com

Phone: 315-***-**** LinkedIn Page: http://www.linkedin.com/in/kathyhoward

EDUCATION

Graduate

Syracuse University

Master of Science and Master of Business Administration

M.B.A. (Concentration: Organization and Management)

M.S. in Education (Concentration: Instructional Design, Development and Evaluation)

Undergraduate

State University at Oswego, New York

Bachelor of Arts

Major: English, Liberal Arts

Minor: Education

Special Training

Trained and Certified as a Master Practitioner for the Myers Briggs Type Indicator Step I and Step II

(scored 100% on national qualifying exam)

Trained and Qualified FIRO-B Administrator/Counselor and other fine self and team assessment tools

Graduate of S.U.N.Y. College at Buffalo s Creative Problem Solving Institute (CPSI)

OTHER ASSETS

Over 30 years of teaching organizational development, leadership and creativity topics to adults

CONSULTING EXPERIENCE

May 1977 - Present President, Human Development Associates; Training

work in organizational management, conflict

resolution, coaching,, team building, leadership,

interviewing, creative thinking, valuing diversity,

motivation, preventing sexual harassment,

communication, customer service, accelerated

learning and more including the Myers Briggs Type

Indicator to better understand self and others.

Kathleen J. Howard 315-***-****

JOB EXPERIENCE

February 2007 - Present Adjunct Faculty Member, Keuka College, Keuka Park, N. Y.

January 1993 August 2008 Training Program Administrator, Onondaga County

Department of Personnel, Syracuse, N. Y. Duties included

developing and teaching various education, training, and

development activities for local government managers and

line employees in organizational management, conflict

resolution, coaching,, team building, leadership,

interviewing, creative thinking, valuing diversity, motivation,

preventing sexual harassment, communication, customer

service, accelerated learning, TQM and more including the

Myers Briggs Type Indicator to better understand self and

others as well as oversight of vendor-provided training and a

cadre of in-house volunteer employee trainers on a variety of

subjects.

Faculty Member most summers, Summer School Special

Summer 1997 Summer 2003

Studies Division, Chautauqua Institution, Chautauqua, N. Y.

Affirmative Action Officer, Onondaga County Department of

June 1977 - December 1992

Personnel, Syracuse, N. Y. Duties included not only

affirmative action but also areas such as training, employee

counseling, grievance administration, hiring, interviewing,

performance appraisal and writing a monthly column for

employee newsletter.

August 1974 - June 1977 Senior Personnel Administrator, Onondaga County

Department of Personnel, Syracuse, N. Y. Supervisory level

position concerned with various aspects of human resources

including performance appraisal, salary administration,

hiring, training, position classification, job analysis and

employee counseling.

Personnel Administrator, Onondaga County Department of

September 1973 - August 1974

Personnel, Syracuse, N. Y. Duties involved various aspects

of human resources including salary administration, hiring,

training, position classification, job analysis and employee

counseling.

Municipal Personnel Administrator Trainee, New York State

September 1972 - September 1973

Government. I was one of thirteen chosen from hundreds of

candidates through statewide competition to attend one year

paid training program in human resources and employee

relations. Six months of full time classroom training

(equivalent to graduate study) followed by six months of on-

the-job training. Both covered labor negotiations, human

resource administration, affirmative action, grievance

administration, performance evaluation, employee selection

and promotion, salary administration, position classification,

job analysis and employee benefits.

2

Kathleen J. Howard 315-***-****

RECOGNITION AND AWARDS

The Association for Psychological Type's Excellence in Leadership Award

CNY BEST Award for Outstanding Work as a Learning and Performance Professional from the CNY

American Society for Training and Development (ASTD)

Syracuse University's Vice President's Award for Teacher of the Year (Noncredit)

Selected for Who's Who in the East (Marquis Pub., past editions)

Greater Syracuse Chamber of Commerce Volunteer Appreciation Award

New York State Office of Vocational Rehabilitation Appreciation Award

National Association of Counties Achievement Award

PROFESSIONAL ORGANIZATIONS AND ACTIVITIES

Greater Syracuse Chamber of Commerce, Member: 1995 to Present; Service: Member of Training and

Education Committee, Leadership Council, Red Carpet Committee, Chairperson of T & E Committee.

American Society for Training and Development, Member: 1990 Present, Service: Employee Learning

Week Chairperson; Train the Trainer Committee, Conference Committee, Program Committee, Past

Conference Speaker and Meeting Presenter.

Society for Human Resource Management, Past Conference Presenter.

Association for Psychological Type, 1999 - Present: Member APT International and its Electronic-Chapter;

Service: President; President elect, Vice President of Programs and Teleseminars, Vice President of

Membership Services.

Beta Gamma Sigma, 1993 Present, Member National Scholastic Honor Society in the field of Business

and Administration.

Central New York Adult Continuing Education Association, Member: 1994 until disbanded in 2000; Past

Treasurer, Board Member.

New York State Association of Affirmative Action Officers, 1980 - 1993, Past President, Newsletter Editor,

Executive Committee Member.

New York State Association of Counties, Committee work 1980 - 1985.

SUNY Educational Opportunity Center's Syracuse Business Advisory Council, 1988 - 1990.

Central New York Affirmative Action Consortium, Instrumental in establishing this association of

Affirmative Action Officers in 1979.

New York State Civil Service Affirmative Action Test Development Committee, 1983 - 1984.

The President's Management Intern Selection Committee, 1978 - 1981, Served on Verbal Examining Board

to test M.P.A. graduates for entry into this federal program.

New York State Civil Service Verbal Selection Boards, 1976 - 1979.

Syracuse Developmental Center Human Relations Advisory Board, 1978 - 1979.

Syracuse Developmental Center Affirmative Action Advisory Board, 1977 - 1978.

3

Kathleen J. Howard 315-***-****

SCHOOL ACTIVITIES

Graduate Graduate Assistant in Marketing Department; Member of Beta Gamma Sigma, National

Scholastic Honor Society in the field of Business and Administration; Continuing Education Department

Student Advisory Council.

Undergraduate - Selected for Who's Who Among Students in American Colleges and Universities (Randall

Pub.); Dorm President, Vice President; Orientation Leader for Freshmen; Dean's List; Member - 2 Honor

Societies; Chairperson - Dorm Social Board; Chairperson - Dorm Resident Assistant Selection Committee;

Member - Campus Security Committee, Inter-Dormitory Council, Campus-wide Resident Assistant

Selection Standard Committee; Secretary - Dorm Visitation Committee; Scholarship Recipient.

SELECTED REFERENCES

See www.hdaconsultants.com and www.linkedin.com/in/kathyhoward for testimonials from others

Elaine L. Walter, Retired Onondaga County Commissioner of Personnel

801 Broad St

Syracuse, NY 13210

Phone: 315-***-****

Linda Achimore, Onondaga County Director of Loss Prevention

Onondaga County Department of Finance

421 Montgomery Street

Syracuse, N.Y. 13202

Phone: 315-***-****

Email: abphnn@r.postjobfree.com

George Dooher, Assistant Commissioner

Onondaga County Department of Social Services

421 Montgomery Street

Syracuse, N.Y. 13202

Phone: 315-***-****

Wendy Allen, Assistant to Associate Vice President

Department of Instructional Services

Onondaga Community College

Phone: 315-***-****

Email: abphnn@r.postjobfree.com

Nancy Hazzard, Director

Student Initiatives

Onondaga Community College Department of Student Services

4585 West Seneca Turnpike

Syracuse, N. Y. 13215

Phone: 315-***-****

Email: abphnn@r.postjobfree.com

Carol Heil, Director of Undergraduate Recruiting

Whitman School of Management

Syracuse University

Syracuse, NY 13244

Phone: 315- 443-9222

Email: abphnn@r.postjobfree.com

4

Contact this candidate