Customer Service Quality Assurance

Joy Goad

Email: ********@**-********-********.***

Address:

City: Dry Branch

State: GA

Zip: 31020

Country: USA

Phone: 478-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 4 years client interface experience.

Educational Background:

High School Dipolma from A.L. Miller Sr., Macon GA 1/2001 to 6/1967 (Business)

Job History / Details:

Summary

Highly enthusiastic customer service professional with 4 years client interface experience.

Highlights

Excellent communication skills

Courteous demeanor

Energetic work attitude

Telephone inquiries

Adaptability

Customer service expert

Seasoned in conflict resolution

Problem solver

Claim processing

Accomplishments

Certificate of Merit awarded for Most Reliable

Outstanding Performance earning the distinction of Glass Claims Top 10

Certificate of Achievement for Highest Safelite Referral Results

Certificate of Merit awarded for Highest Year to Date Average - 4.8 with 5 being the highest rating.

Experience

October 2005 to March 2010

Geico Insurance Company Macon, GA

Glass Claims Representative

Empathized and assisted customers with glass damage to their vehicle.

Created Loss Report and helped customers throughout the claims process and made arrangements for their glass damage to be repaired.

Maintained up-to-date records at all times.

Addressed customer service inquiries in a timely and accurate fashion.

.

August 1967 to October 2004

United States Office of Personnel Management Macon, GA

Computer Operator / Quality Assurance

Operated large mainframe IBM computer with tape and disc drives..Responsible for processing jobs submitted by programmers.

Quality Assurance on government test. This included scoring test by complicated procedures ensuring the computer was scoring tests correctly.

37 years of working with United States Government established compatibility and teamwork with many people and different jobs.

Education

1967 A.L. Miller Sr. Macon, Ga

High School Diploma Business

Attended many computer classes and insurance classes to better prepare me for execution of my jobs..

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