Manager Customer Service

Troy D. Cassady

Email: abphnd@r.postjobfree.com

Address:

City: Charles Town

State: WV

Zip: 25414

Country: USA

Phone: 304-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven, Customer focused manager experienced in both sales and operation management. Highly disciplined in top line growth with a high percentage of profitability flow through to the bottom line, all while engaging the team to excel in their respective position safely.

Educational Background:

High School Dipolma from Fletcher Senior High, Jax Bch FL 1/2001 to 5/1992 (General)

High School Dipolma from US Army Signal School, Jax Bch FL 1/2001 to 11/2012

Job History / Details:

Executive Summary

Driven, Customer focused manager experienced in both sales and operation management. Highly disciplined in top line growth with a high percentage of profitability flow through to the bottom line, all while engaging the team to excel in their respective position safely.

Core Qualifications

Abstract reasoning

Negotiation

Out of the box thinking

Organization

Customer Service

Presentation Skills

Team Building

P & L reading and Comprehension

Plan development and execution

Professional Experience

February 2010 to Current

United Rentals Trench Safety Manassas, VA

Branch Manager

Grew Manassas VA location from monthly revenue stream of $25K to $280K. Given additional responsibility for Bladensburg MD location & cold started Baltimore MD location. Over all area of operation included: VA, MD, PA, DC,DE, & WV.

After acquisition of Coble Trench Safety focused my responsibilities on the largest location on the east coast:

Responsible for $6.5MUSD in rental fleet, with a monthly rental stream of $700K & 14 full time employees.

February 2007 to July 2009

RSC Equipment Rental

Branch Manager

Multiple locations:

Hagerstown MD

Baltimore MD

Abingdon MD

Winchester VA

June 2006 to February 2007

Rain for Rent Baltimore, MD

Industrial Sales Rep

Education

1992 Fletcher Senior High Jacksonville Beach, Florida

High School Diploma General

1992 US Army Signal School Ft. Gordon, GA

Honor Graduate Communications

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