Customer Service Quality Assurance

Professional profile resume Document Transcript

Connie Scott 2942 Bluff Street Madison, WI 53705 608-***-**** ********@***********.*************** ProfileOFFICE ADMINISTRATION SUPPORT When your office needs cool, calm and collected efficiency Career Objective Administrative student who is hardworking and caring, with the excellent diplomatic communication skills required when working in general public, educational, medical and technological office settings. Customer service and all office support skills. Interfaces effectively and respectfully with others at all levels including patrons, patients, professionals, children, and students. Familiar with both medical, educational and technical protocols and terminology.Education Madison Area Technical College;Madison, WIPending 6/2012 Pursuing Associate Degree in Applied Sciences/Administrative Professional Medical Receptionist Certificate 5/2010 Phi Beta Kappa 2010-Present Outstanding Parent Scholarship 9/2011 Returning Student Scholarship 9/2011 Member of the Dean s List 3 consecutive semesters; while, working 14 hours weekly to pay for 15% of my tuition.Skills Summary Administrative Educational Protocols Protocols Bibliographies Excel 2010 Collating Four-line Phone PowerPoint 2010 Service Procedural Guides Gift Works Data Base Proofreading Indexing Reception Mail collection and Records Management Distribution Research Assistance Medical Records Search Aids Medi-Soft Survey Monkey Microsoft Word 2010 Windows 2010 Outlook 2010Personal ProfileChairperson of Saint Mary s Best Fest, Portage 3/98-6/00Parent Advisor on Education for Portage SchoolSystems 05/99-06/03Leader of Boy Scout Troop 70 09/99-06/00 Connie Scott 2942 Bluff Street Madison, WI 53705 608-***-**** ********@***********.*************** ExperienceMadison Area Technical CollegeInstitutional Research and Education DevelopmentAssistant 7/11-Present Index and coordinate 2400 student responses Collect and manage student data retrieved from survey responses Provide administrative assistance to the vice-presidents office by creating booklets, updating SOC codes, and assist with research requiredCommunity Action Coalition InternAgency Development Assistant 6/11-8/11 Performed multifacetedduties such as: records management, proofreading and editing; while providing diversified information services and research assistance for the general public Consulted with and aided patrons in obtaining a broad selection of services including rental, clothing, food and utilities assistance Catalogued gifts, recorded cash donations, thank-you notes, and garden donations Streamlined records management Multi-tasked reception desk responsibilitieswhile directing calls for a four-line phone service.Walgreens Distribution CenterSplit Case Division 9/03-10/10 Management of auditing, operation maintenance, and short clerking Assisted management with clerical support in specialized computer maintenanceareas, product distribution, floor management, and computer monitoring of wave management Established a wave control system which enabled the company to save $7000 weeklyRay-o-Vac Corporation Production Assistant 7/95-9/03 Produced quality products by maintaining fluency with computer window based applications and software packages including spreadsheet, word processing, and electronic communications Inspected products for quality assurance. Established extraordinarylevels of accuracy among weight measurements, code stamps, feasibility,Wal-MartCustomer Service Manager 7/91-8/98 Interfaced extensively with customers, staff, personnel, and management while providing a high level of customer satisfaction Presented leadership skills with an emphasis on customer service and team building. Managed customer care of the front lines, surrounding and outlying areas; while supervising 25+cashiers. Hardworking, professional and good-natured