Customer Service High School

Jacqueline Cutlip

Email: abphm1@r.postjobfree.com

Address:

City: Lincolnton

State: GA

Zip: 30817

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and efficient Barista with in-depth knowledge of espressos and coffees. Versed in customer service and food preparation.

Educational Background:

High School Dipolma from Augusta Technical College, Augusta GA 1/2001 to 11/2012 (Cosmetology)

High School Dipolma from Harlem High School, Augusta GA 1/2001 to 11/2012

Job History / Details:

Summary

Friendly and efficient Barista with in-depth knowledge of espressos and coffees. Versed in customer service and food preparation.

Highlights

Espresso and coffee knowledge

Friendly and enthusiastic

Gregarious and positive personality

Flexible schedule

Opening/closing procedures

Reliable and punctual

Cash handling

Reliable team worker

Neat, clean and professional appearance

Comfortable standing for long time periods

Delivers exceptional customer service

Engaging personality

Excellent multi-tasker

Culinary knowledge

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Sharp problem solver

Energetic work attitude

Excellent communication skills

Good at following instructions

Customer service experience

Accomplishments

Became very good at Multi-tasking, cash handling, running shifts, working under pressure and working fast.

Experience

January 2012 to Current

Tuscany Salon Evans, Georgia

Assistant

Helping when needed and cleaning.

Checked members and guests in promptly for their appointments.

Offered refreshments of ice water and iced tea to all incoming guests.

Greeted all guests and assisted them with requests and special services.

Scheduled beauty consultations and hair styling appointments.

Worked a flexible schedule to accommodate salon needs.

January 2007 to January 2011

Starbucks Coffee Augusta, Georgia

Shift Supervisor

Cash handler, key holder, Running register, bar, and answering phones, and customer service.

Effectively handled customer complaints and special requests.

Accurately balanced cash register at all times.

Maintained stock levels to prevent shortages of critical items.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Promptly reported complaints to a member of the management team.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Communicated clearly and positively with co-workers and management.

Served orders to customers at windows, counters and tables.

Prepared and served beverages such as coffee, tea and fountain drinks.

Quickly and efficiently processed payments and made accurate change.

Carefully maintained sanitation, health and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Frequently washed and sanitized hands, food areas and food preparation tools.

Performed general maintenance duties, including mopping floors, washing dishes and wiping counter tops.

Worked well with teammates and openly invited coaching from the management team.

Took initiative to find extra tasks when scheduled duties were completed.

Quickly unloaded product shipments and stocked freezers.

Prepared items according to written or verbal orders, working on several different orders simultaneously.

Education

2012 Augusta Technical College Augusta, Georgia

2005 Harlem High School Harlem, Georgia

High school diploma

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