Manager Customer Service

Location:

Cocke, TN

Posted:

November 12, 2012

Contact this candidate

Resume:

Matthew Campbell

Email: *********@********.***

Address: *** ********* ***

City: Cosby

State: TN

Zip: 37722

Country: USA

Phone: 239-***-****

Skill Level: Management

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Matthew T Campbell

109 Stonewall Way

Cosby, Tennessee 37722

239-***-****

*********@********.***

Objective

To obtain a position within an organization that values its employees. A company that will be committed to continued development and offers opportunity for growth. An established organization that recognizes as well as rewards quality performance.

Employment

09/10 - Present Royalwood Country Club Naples, Florida Server / Bartender

* Responcible for Bar and Diningroom set up to ensure operational readiness

* Responsible for excellent customer service

* Responcible for all outside groups weekly reservations

* Bartending responcibilities to enclude accurate pour and drink preperation to reduce / eliminate excessive waste

* Accurate POS operations to ensure accurate accounting with Cash as well as Member accounts

05/09 - Present Mama Bears Smokey Mountain BBQ Hartford, TN

Owner / Operator

* Responcible for all staffing needs

* Responsible for Marketing and Promoting of Restaurant

* Responcible for all purchasing

* Forcasting and preperation of all food to ensure fresh, healthy product is available

* Preparing and maintaing P&L statement to ensure all accounting is current and acurate

12/03 - 10/08 Carini`s Pizza & Pasta / Mama Mia`s Hollywood, Florida

General Manager

* Supervision of all staff to include aervers, bartenders and bus staff

* Responsible for working with the owners to achieve continued growth of a new operation

* Responsible for staffing and training in all areas of operation

* Scheduling of staff to achive excellent customer service, maintaining alotted budget

* Work with local vendors for liquor and wine purchasing

* Participate in opening and closing operations to ensure operational readiness at all times

1/03 - 12/03 DSI Delivery Corporation Hollywood, Florida

District Manager / Project Manager

* Supervision of 8 - 10 Area Representatives and Delivery Operations for 300 locations

* Develop Job Descriptions for all subordinate positions

* Develop Handbooks and Training Material including PowerPoint presentation -Platinum Levels of Customer Service-

* Maintain staffing levels, supervise execution of budgets to maintain labor controls, implement and train staff on all new systems and procedures, and ensure that all marketing systems are maintained

1/02 - 1/03 Candito Management Group Naples, Florida

Director of Operations

* Supervision of 18 Subway locations throughout Lee and Collier County, in addition to supervision and operations for The Lion House Restaurant and Sports Pub

* Management of 18 Restaurant Managers

* Maintain staffing levels, supervise execution of budgets to maintain food cost and labor controls, implement and train staff on all new systems and procedures, and ensure that all marketing systems are maintained

6/99 - 1/02 Pizza Hut/Tomarrie LLC Naples, Florida

Senior General Manager

* Overall Management of 3 area locations

* Maintaining maps and grids for trade areas

* Train and certify managers in Basic Management skills, Advanced Management skills and Local Store marketing

* Received awards for Outstanding Delivery Service Times, Team Player Award 1999, Outstanding Local Store Marketing Award 2000, and Outstanding Mentor Award 2001

6/96 - 5/99 Wendy`s Restaurants, Inc. Naples, Florida

Training Store Manager

* Responsibilities included overall management of $1.3 million location

* Training and orientation of all new management personnel

* Received Outstanding Local Store Marketing 1997 and 1998

1/92 - 5/96 Pizza Hut of America Bradenton, Florida

Restaurant Manager

* During my employment, I was known as -The Fix it Manager-

* Implemented and trained market on new program -Delivery Service Challenge-

* Supervision of building and opening new restaurant location

* Received Team Player Award in 1993 and Rookie Manager of the Year in 1994

11/87 - 12/91 United States Navy Norfolk, Virginia

MS2 / Petty Officer 2nd Class

* Responsible for implementing automated accounting systems on two Naval Commands

* Certified in Menu Planning, Meal Preparation for 700+, Certified Baker

* Maintaining all accounts receivable/payable for a Million dollar plus budget

* Supervision of 25+ men and Officer Mess, Chief Petty Officer Mess, and Enlisted Galley

* Received the Good Conduct Medal, Sea Service Ribbon and War Service Ribbon, three letters of Commendation from Commanding Officer, and nominated for a Naval Achievement Medal, Graduated #1 in my Training School

Education

Manatee High School - Bradenton, Florida

Volunteer Experience

Aids Manasota, Until There Is a Cure Conference Committee, Cathy Robinson Foundation, Friends Together, Naples Jaycees, Florida Junior Chamber of Commerce

Management Development Vice President Naples Jaycees 1998

Membership Development Vice President Naples Jaycees 1999

State Chairman Florida Jaycees 1999

Individual Development Asst Vice President Florida Jaycees 2000

Treasurer Naples Jaycees 2001

State Chairman Florida Jaycees 2001

Regional Director Florida Jaycees 2002

President Naples Jaycees 2003

Awards Received

C. William Brownfield Memorial Award US Jaycees 1998

Outstanding Vice President Florida Jaycees 1998

Outstanding State Chairman Florida Jaycees 1999